Mate Reviews Mate broadband NBN, wireless and adsl internet reviews and plan comparisons

4.9 Based on 8 Reviews in the last 12 months

100% of reviews would recommend Mate to a friend

Average customer review

Customer Service :
4.8
Tech Support :
5
Realibility :
4.8
Value :
4.8

About Mate Leave a Review

Web : letsbemates.com.au

Services : NBN

Call centre location: Australia

Phone : 13 14 13

Availability : Australia Wide

Mate broadband is a 100% Australian owned broadband company with an Australian call centre.

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Mate NBN Plans

Name Typical Evening Speed Data Cost Favourite
Great Mates 19 Mbps Unlimited $59 / month
Best Mates 42 Mbps Unlimited $69 / month
Soul Mates 83 Mbps Unlimited $79 / month
Soul Mates Fast 83 Mbps Unlimited $89 / month
Elite Mates 208 Mbps Unlimited $99 / month
Show more NBN plans

Mate Broadband Reviews

Nathan
  1. 2 October, 2021
  2. CADDENS NSW
  3. NBN - Residential
  4. Unlimited 50mbps
  5. $70 per month
  6. Activation : < 1 week

Great company

Great value, no issues

NBN isnt the most reliable. not companys fault

Never had any complaints. Excellent value for money. 10/10 recommend

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Georgia
  1. 6 August, 2021
  2. Brunswick VIC
  3. NBN - Residential
  4. Unlimited 100/20
  5. $70 per month
  6. Activation : < 1 week

Very happy with Mate

Helpful, fast internet, fast connection

Very occasional dropouts

Our experience with Mate has been all round great, very happy with the service and support.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

4

Value:

4

Recommend to a friend : yes

Damien
  1. 8 July, 2021
  2. Woodville West SA
  3. NBN - Residential
  4. NBN 50/20 Mobile Bundle
  5. $59 per month
  6. Activation : 1 week

Great company, cheap and just works

Able to bundle with my mobile for cheaper rates

None that I am aware of

Good quality service. Been with them for over a year and haven't really had an issue.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

David
  1. 2 June, 2021
  2. Pomona QLD
  3. NBN - Residential
  4. Great Mates
  5. $49 per month
  6. Activation : 1 week

Fantastic customer service and all Aussies

An Australian owned and importantly, OPERATED.

SLOW compared with MOST other countries.

Great support if your late with a payment they'll let you pay up to 2 weeks late without the carry-on like telstra would do. It's PRE-PAID so no contract. SUPER reliable connection, the only time I've had an outage was when the power went out. I've recommended MATE nbn to a lot of friends and have received financial kick-backs from MATE too. I was SO impressed with the quality of customer support, I even put the mobile phones, 3 in all onto mate and we got a bundle.

FANTASTIC!

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

4

Recommend to a friend : yes

Kenny
  1. 11 May, 2021
  2. Camperdown NSW
  3. NBN - Residential
  4. Great Mates NBN 25/5
  5. $49 per month
  6. Activation : 1 week

Great cheap NBN!

Great pricing, easy setup, solid connection

No proper App to track usage for both Internet or Mobile

* Pricing is one of the best especially if you bundle your mobile phone plan.
* It was extremely easy to set-up and it took less than a week to set up, more like a couple of days.
* Needs more info/better info on setup of modems

Customer Rating

Customer Service:

4

Tech Support:

5

Relibility:

4

Value:

5

Recommend to a friend : yes

Bibek
  1. 10 April, 2021
  2. Riverwood NSW
  3. NBN - Residential
  4. Soulmates
  5. $79 per month
  6. Activation : 1 week

Great people and reliable Internet

Reliable, no issues with speed, great customer support

Online Chats are slow, Phones are always busy but the best part they do call back

Awesome team and reliable speed

Customer Rating

Customer Service:

4

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

David
  1. 9 April, 2021
  2. Wantirna South VIC
  3. NBN - Residential
  4. Best Mates 50/20 Mobile Bundle
  5. $59 per month
  6. Activation : 1 week

Goods Mates who look after your internet

Great customer service, reliable, no fuss

None which come to mind

Have been with Mate since first activating NBN three years ago at my FTTP premise.
The service was extremely easy to set up, and has been reliable over the course of the years with only a few dropouts / technical issues occurring.

During 1 technical issue (near the start of WFH lockdowns) where the speed became extremely degraded, contact with the Mate technical team was straight forward and easy to understand, and they took care of everything on the back end which ended up resolving the issue promptly.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Braeden
  1. 2 March, 2021
  2. Wallsend NSW
  3. NBN - Residential
  4. great mates
  5. $59 per month
  6. Activation : < 1 week

Awesome experience

Reliability, customer service

None

Easily the best telco I've dealt with, always easy to get support as required

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

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