Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
read more...Name | Typical Evening Speed | Data | Cost | Favourite |
---|---|---|---|---|
Great Mates | 19 Mbps | Unlimited | $59 / month | |
Best Mates | 42 Mbps | Unlimited | $69 / month | |
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We signed up to them in June 2021, and since then there have been dropouts and variable speed. Working from home and home schooling was a nightmare, and regular requests to deal with it sounded helpful, but did not resolve the issue. On one occasion we were advised to have the line from the node to our apartment checked, and when we did so, they refused to cover it, leaving us with an extra bill of $170 for listening to them! Initial remediation denied they even asked for it (as if I would have it done if they did not).
Recommend to a friend : no
Mate has been the best nbn provider so far for good customer service and being one the cheapest internet provider
Recommend to a friend : yes
I've had several interruptions after switching to mate, although this may potentially be due to nbn.
Recommend to a friend : yes
Never had any complaints. Excellent value for money. 10/10 recommend
Recommend to a friend : yes
Our experience with Mate has been all round great, very happy with the service and support.
Recommend to a friend : yes
Good quality service. Been with them for over a year and haven't really had an issue.
Recommend to a friend : yes
Great support if your late with a payment they'll let you pay up to 2 weeks late without the carry-on like telstra would do. It's PRE-PAID so no contract. SUPER reliable connection, the only time I've had an outage was when the power went out. I've recommended MATE nbn to a lot of friends and have received financial kick-backs from MATE too. I was SO impressed with the quality of customer support, I even put the mobile phones, 3 in all onto mate and we got a bundle.
FANTASTIC!
Recommend to a friend : yes
* Pricing is one of the best especially if you bundle your mobile phone plan.
* It was extremely easy to set-up and it took less than a week to set up, more like a couple of days.
* Needs more info/better info on setup of modems
Recommend to a friend : yes
Awesome team and reliable speed
Recommend to a friend : yes
Have been with Mate since first activating NBN three years ago at my FTTP premise.
The service was extremely easy to set up, and has been reliable over the course of the years with only a few dropouts / technical issues occurring.
During 1 technical issue (near the start of WFH lockdowns) where the speed became extremely degraded, contact with the Mate technical team was straight forward and easy to understand, and they took care of everything on the back end which ended up resolving the issue promptly.
Recommend to a friend : yes