Mate vs Telstra - Which is the best broadband internet provider?

Mate and Telstra are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Telstra internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Mate	Telstra
About	Mate broadband is a 100% Australian owned broadband company with an Australian call centre.	Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.
Overall Rating	[Not enough reviews]	3.7 Telstra has an overall rating of 3.7 out of 5 based on 14 reviews over the last 24 months. Telstra is a good broadband internet provider according to reviews submitted to this site.
Recommended	[Not enough reviews]	64% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.
Reliability	[Not enough reviews]	3.7 Telstra's reliability is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for reliability.
Customer Service	[Not enough reviews]	3.9 Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.9 out of 5 for customer service.
Value for Money	[Not enough reviews]	3.2 Telstra is rated as ok for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.2 out of 5 for value for money.
Technical Support	[Not enough reviews]	3.9 Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.9 out of 5 for technical support.
Australian based technical support	[Not enough reviews]	No, Telstra uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location	[Not enough reviews]	Telstra uses call centres based in .
Services Offered	[Not enough reviews]	Telstra offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data		Telstra - Basic: 25Mbps, unlimited data for $80 per month.
Cost of 50Mbps NBN Plan with unlimited data	Mate - Best Mates: 42Mbps, unlimited data for $69 per month.	Telstra - Essential: 50Mbps, unlimited data for $95 per month.
Cost of wireless broadband plan		Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month.
Contact Details	Mate's phone number is: 13 14 13 and website is: letsbemates.com.au	Telstra's phone number is: 1800 220 030 and website is: telstra.com.au
Read Reviews	Read reviews of Mate.	Read reviews of Telstra.

Mate and Telstra NBN25 plans (25Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Mate	Great Mates (NBN) (Month by month)	$59	$59	19 Mb/s	Unlim	Contact
Telstra	Basic (NBN) (Month by month)	$80	$80	25 Mb/s	Unlim	Contact

Mate and Telstra NBN50 plans (50Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Mate	Best Mates (NBN) (Month by month)	$69	$69	42 Mb/s	Unlim	Contact
Telstra	Essential (NBN) (Month by month)	$95 $85 for first 6 months	$92.5	50 Mb/s	Unlim	Contact
Telstra	NBN 50 Business (NBN) (Month by month)	$100 $90 for first 6 months	$97.5	50 Mb/s	Unlim	Contact

Mate and Telstra Ultrafast plans (>100Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Mate	Elite Mates (NBN) (Month by month)	$99	$99	208 Mb/s	Unlim	Contact
Telstra	Premium (NBN) (Month by month)	$110 $90 for first 6 months	$105	100 Mb/s	Unlim	Contact
Telstra	Ultimate (NBN) (Month by month)	$140 $110 for first 6 months	$132.5	250 Mb/s	Unlim	Contact

Summary of Mate and Telstra comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: Telstra rates higher overall than Mate does.
• Recommended: Telstra is more highly recommended than Mate.
• Reliability: Telstra rates higher for reliability than Mate does.
• Customer Service: Telstra rates higher for customer service than Mate does.
• Value for Money: Telstra rates higher for value for money than Mate does.
• Technical Support: Telstra rates higher for technical support than Mate does.

How to decide between Mate and Telstra? - next steps

• Read reviews of Mate and Telstra to see what people think of these companies
• Read our detailed information on Mate and Telstra to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Mate and Telstra
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.