Mate vs Telstra - Which is the best broadband internet provider?

Mate and Telstra are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Telstra internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate Telstra
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
Telstra broadband NBN, wireless and adsl internet reviews and plan comparisons
Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.
Overall Rating 3.8
Mate has a overall rating of 3.8 out of 5 based on 14 reviews over the last 24 months.
Mate is a good broadband internet provider according to reviews submitted to this site.
3.7
Telstra has an overall rating of 3.7 out of 5 based on 45 reviews over the last 24 months.
Telstra is a good broadband internet provider according to reviews submitted to this site.
Recommended 71% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. 71% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.
Reliability 3.6
Mate's reliability is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.6 out of 5 for reliability.
4.1
Telstra's reliability is rated as very good by users who have submitted reviews to this site. Telstra has an overall rating of 4.1 out of 5 for reliability.
Customer Service 3.8
Mate's customer service is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.8 out of 5 for customer service.
3.7
Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for customer service.
Value for Money 3.9
Mate is rated as good for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for value for money.
3.2
Telstra is rated as ok for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.2 out of 5 for value for money.
Technical Support 3.9
Mate's technical support is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for technical support.
3.7
Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for technical support.
Australian based technical support Yes, Mate does have Australian based technical support. No, Telstra uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Mate uses call centres based in Australia. Telstra uses call centres based in .
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. Telstra offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data Telstra - Basic: 25Mbps, unlimited data for $80 per month.
Cost of 50Mbps NBN Plan with unlimited data Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
Telstra - Essential: 50Mbps, unlimited data for $95 per month.
Cost of wireless broadband plan Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month.
Contact Details Mate's phone number is: 13 14 13 and website is: letsbemates.com.au Telstra's phone number is: 1800 220 030 and website is: telstra.com.au
Read Reviews Read reviews of Mate. Read reviews of Telstra.

Mate and Telstra NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Great Mates
(NBN)
(Month by month)
$59 $59 19 Mb/s Unlim
Telstra broadband NBN reviews Telstra Basic
(NBN)
(Month by month)
$80 $80 25 Mb/s Unlim

Mate and Telstra NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Best Mates
(NBN)
(Month by month)
$69 $69 42 Mb/s Unlim
Telstra broadband NBN reviews Telstra Essential
(NBN)
(Month by month)
$95
$85 for first 6 months
$92.5 50 Mb/s Unlim
Telstra broadband NBN reviews Telstra NBN 50 Business
(NBN)
(Month by month)
$100
$90 for first 6 months
$97.5 50 Mb/s Unlim

Mate and Telstra Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Elite Mates
(NBN)
(Month by month)
$99 $99 208 Mb/s Unlim
Telstra broadband NBN reviews Telstra Premium
(NBN)
(Month by month)
$110
$90 for first 6 months
$105 100 Mb/s Unlim
Telstra broadband NBN reviews Telstra Ultimate
(NBN)
(Month by month)
$140
$110 for first 6 months
$132.5 250 Mb/s Unlim

Summary of Mate and Telstra comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Mate and Telstra have pretty similiar ratings overall.
  • Recommended: Mate and Telstra are recommended about the same.
  • Reliability: Telstra rates higher for reliability than Mate does.
  • Customer Service: Mate and Telstra have pretty similar ratings for customer service.
  • Value for Money: Mate rates higher for value for money than Telstra does.
  • Technical Support: Mate and Telstra have pretty similar ratings in terms of technical support.

How to decide between Mate and Telstra? - next steps

  • Read reviews of Mate and Telstra to see what people think of these companies
  • Read our detailed information on Mate and Telstra to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and Telstra
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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