Mate vs Telstra - Which is the best broadband internet provider?

Mate and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Telstra internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate Telstra
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons Telstra broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre. Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.
Go to Mate Go to Telstra
Overall Rating 2.9
Mate has a overall rating of 2.9 out of 5 based on 8 reviews.
Mate is an ok broadband internet provider according to our users.
3.9
Telstra has an overall rating of 3.9 out of 5 based on 34 reviews.
Telstra is a good broadband internet provider according to our users.
Recommended 38% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. 79% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.
Reliability 2.6
Mate's reliability is rated as ok by our users. Mate has an overall rating of 2.6 out of 5 for reliability.
4.2
Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability.
Customer Service 2.8
Mate's customer service is rated as ok by our users. Mate has an overall rating of 2.8 out of 5 for customer service.
3.9
Telstra's customer service is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for customer service.
Value for Money 3.3
Mate is rated as ok for value for money by our users. Mate has an overall rating of 3.3 out of 5 for value for money.
3.3
Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.3 out of 5 for value for money.
Technical Support 3
Mate's technical support is rated as ok by our users. Mate has an overall rating of 3 out of 5 for technical support.
4
Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.
Australian based technical support Yes, Mate does have Australian based technical support. No, Telstra uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Mate uses call centres based in Australia. Telstra uses call centres based in .
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. Telstra offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data Mate - Crikey: 25Mbps, unlimited data for $70 per month.
Telstra - Basic: 25Mbps, unlimited data for $89 per month.
Cost of 50Mbps NBN Plan with unlimited data Mate - Ripper: 49Mbps, unlimited data for $80 per month.
Telstra - Essential: 50Mbps, unlimited data for $105 per month.
Cost of wireless broadband plan Telstra - 5G Home Internet (5G): 300Mbps, 1000 GB for $85 per month.
Contact Details Mate's phone number is:
13 14 13
and website is:
letsbemates.com.au
Telstra's phone number is:
1800 220 030
and website is:
telstra.com.au
Read Reviews Read reviews of Mate. Read reviews of Telstra.
Go to Mate Go to Telstra

Mate and Telstra NBN25 plans (25Mbps download speed)

Mate broadband NBN reviews
Crikey
NBN
25 Mb/s
Unlimited data
$70/mth
$40 for first 6 months
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Telstra broadband NBN reviews
Basic
NBN
25 Mb/s
Unlimited data
$89/mth Go to site

Mate and Telstra NBN50 plans (50Mbps download speed)

Mate broadband NBN reviews
Ripper
NBN
49 Mb/s
Unlimited data
$80/mth
$60 for first 6 months
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Telstra broadband NBN reviews
NBN 50 Business
NBN
50 Mb/s
Unlimited data
$100/mth
$90 for first 6 months
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Telstra broadband NBN reviews
Essential
NBN
50 Mb/s
Unlimited data
$105/mth
$100 for first 6 months
Go to site

Mate and Telstra Ultrafast plans (>100Mbps download speed)

Mate broadband NBN reviews
No Worries
NBN
97 Mb/s
Unlimited data
$90/mth
$60 for first 6 months
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Mate broadband NBN reviews
You Beaut
NBN
97 Mb/s
Unlimited data
$100/mth
$70 for first 6 months
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Telstra broadband NBN reviews
Premium
NBN
100 Mb/s
Unlimited data
$110/mth
$9100 for first 6 months
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Mate broadband NBN reviews
Fair Dinkum
NBN
231 Mb/s
Unlimited data
$115/mth
$85 for first 6 months
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Telstra broadband NBN reviews
Ultimate
NBN
250 Mb/s
Unlimited data
$130/mth
$115 for first 6 months
Go to site
Telstra broadband NBN reviews
Ultrafast
NBN
815 Mb/s
Unlimited data
$150/mth
$130 for first 6 months
Go to site

Summary of Mate and Telstra comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Telstra rates higher overall than Mate does.
  • Recommended: Telstra is more highly recommended than Mate.
  • Reliability: Telstra rates higher for reliability than Mate does.
  • Customer Service: Telstra rates higher for customer service than Mate does.
  • Value for Money: Mate and Telstra have pretty similar ratings in terms of value for money.
  • Technical Support: Telstra rates higher for technical support than Mate does.

How to decide between Mate and Telstra? - next steps

  • Read reviews of Mate and Telstra to see what people think of these companies
  • Read our detailed information on Mate and Telstra to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and Telstra
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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