Mate vs Superloop - Which is the best broadband internet provider?

Mate and Superloop are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Superloop internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate Superloop
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
Superloop broadband NBN, wireless and adsl internet reviews and plan comparisons
Superloop provides internet services in Australia, Singapore, Hong Kong, Pacific Islands & the USA. In Australia they operate their own fixed fibre and fired wireless networks.
Overall Rating 3.1
Mate has a overall rating of 3.1 out of 5 based on 6 reviews over the last 12 months.
Mate is an ok broadband internet provider according to reviews submitted to this site.
4.5
Superloop has an overall rating of 4.5 out of 5 based on 7 reviews over the last 12 months.
Superloop is an excellent broadband internet provider according to reviews submitted to this site.
Recommended 50% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. 100% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider.
Reliability 2.8
Mate's reliability is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 2.8 out of 5 for reliability.
4.7
Superloop's reliability is rated as excellent by users who have submitted reviews to this site. Superloop has an overall rating of 4.7 out of 5 for reliability.
Customer Service 3.2
Mate's customer service is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3.2 out of 5 for customer service.
4.3
Superloop's customer service is rated as very good by users who have submitted reviews to this site. Superloop has an overall rating of 4.3 out of 5 for customer service.
Value for Money 3.3
Mate is rated as ok for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.3 out of 5 for value for money.
4.6
Superloop is rated as excellent for value for money by users who have submitted reviews to this site. Superloop has an overall rating of 4.6 out of 5 for value for money.
Technical Support 3
Mate's technical support is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3 out of 5 for technical support.
4.3
Superloop's technical support is rated as very good by users who have submitted reviews to this site. Superloop has an overall rating of 4.3 out of 5 for technical support.
Australian based technical support Yes, Mate does have Australian based technical support. Yes, Superloop does have Australian based technical support.
Call Centre Location Mate uses call centres based in Australia. Superloop uses call centres based in Australia.
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. Superloop offers a range of broadband and internet related services including NBN internet plans.
Cost of 25Mbps NBN Plan with unlimited data Superloop - Home Basic: 25Mbps, unlimited data for $59.95 per month.
Cost of 50Mbps NBN Plan with unlimited data Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
Superloop - Home Standard: 50Mbps, unlimited data for $69.95 per month.
Cost of wireless broadband plan
Contact Details Mate's phone number is: 13 14 13 and website is: letsbemates.com.au Superloop's phone number is: 1800 10 12 10 and website is: superloop.com
Read Reviews Read reviews of Mate. Read reviews of Superloop.

Mate and Superloop NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Great Mates
(NBN)
(Month by month)
$59 $59 19 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Basic
(NBN)
(Month by month)
$59.95
$49.95 for first 6 months
$57.45 25 Mb/s Unlim

Mate and Superloop NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Best Mates
(NBN)
(Month by month)
$69 $69 42 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Standard
(NBN)
(Month by month)
$69.95
$54.95 for first 6 months
$66.2 50 Mb/s Unlim

Mate and Superloop Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Superloop broadband NBN reviews Superloop Home Fast
(NBN)
(Month by month)
$84.95
$69.95 for first 6 months
$81.2 95 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Fast 40
(NBN)
(Month by month)
$94.95
$79.95 for first 6 months
$91.2 95 Mb/s Unlim
Mate broadband NBN reviews Mate Elite Mates
(NBN)
(Month by month)
$99 $99 208 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Superfast
(NBN)
(Month by month)
$119.95
$99.95 for first 6 months
$114.95 240 Mb/s Unlim
Superloop broadband NBN reviews Superloop Home Ultrafast
(NBN)
(Month by month)
$139.95
$119.95 for first 6 months
$134.95 500 Mb/s 3000 GB

Summary of Mate and Superloop comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Superloop rates higher overall than Mate does.
  • Recommended: Superloop is more highly recommended than Mate.
  • Reliability: Superloop rates higher for reliability than Mate does.
  • Customer Service: Superloop rates higher for customer service than Mate does.
  • Value for Money: Superloop rates higher for value for money than Mate does.
  • Technical Support: Superloop rates higher for technical support than Mate does.

How to decide between Mate and Superloop? - next steps

  • Read reviews of Mate and Superloop to see what people think of these companies
  • Read our detailed information on Mate and Superloop to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and Superloop
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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