Mate vs Optus - Which is the best NBN internet provider?
Optus is a major player with a comprehensive package often praised for its reliable connection and easy setup, particularly for families. Mate, on the other hand, often appeals to those looking for a more direct, no-frills NBN experience. Optus customers sometimes report issues with customer service and occasional dropouts, while Mate aims for straightforward plans. Ultimately, Optus suits those wanting a full-service telco, while Mate is for those prioritising a simpler approach.
Mate and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Mate | Optus |
|---|---|---|
| About |
|
 |
| Mate is a 100% Australian-owned nbn and mobile provider with locally based support, known for simple, competitively priced unlimited plans. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to Mate | Go to Optus | |
| Overall Rating | [Not enough reviews] |
3.9
Optus has an overall rating of 3.9 out of 5 based on 10 reviews. Optus is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 70% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.9 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.8 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | [Not enough reviews] | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Mate - Crikey: 25Mbps, unlimited data for $76 per month. |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Mate - Ripper: 49Mbps, unlimited data for $86 per month. Mate - No Dramas Wireless: 48Mbps, unlimited data for $86 per month. |
Optus - Everyday: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of Mate. | Read reviews of Optus. |
| Go to Mate | Go to Optus |
Mate and Optus NBN25 plans (25Mbps download speed)
|
|
Crikey
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$76/mth
$51 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Mate and Optus NBN50 plans (50Mbps download speed)
|
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No Dramas Wireless
NBN - Fixed Wireless
48 Mb/s
Unlimited data
|
$86/mth
$66 for first 6 months |
Go to site |
|
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Ripper
NBN - Fixed Line
49 Mb/s
Unlimited data
|
$86/mth
$66 for first 6 months |
Go to site |
|
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Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Mate and Optus Ultrafast plans (>100Mbps download speed)
|
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No Worries Wireless
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
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No Worries
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
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No Worries
NBN - Fixed Line
485 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
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Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
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Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
You Beaut
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$106/mth
$81 for first 6 months |
Go to site |
|
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Fair Dinkum
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$121/mth
$96 for first 6 months |
Go to site |
|
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Fair Dinkum Wireless
NBN - Fixed Wireless
95 Mb/s
Unlimited data
|
$121/mth
$96 for first 6 months |
Go to site |
|
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Flamin' Fast
NBN - Fixed Line
913 Mb/s
Unlimited data
|
$126/mth
$101 for first 6 months |
Go to site |
|
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Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$109 for first 12 months |
Go to site |
|
|
Scorchin' Fast
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
Summary of Mate and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Optus rates higher overall than Mate does.
- Recommended: Optus is more highly recommended than Mate.
- Reliability: Optus rates higher for reliability than Mate does.
- Customer Service: Optus rates higher for customer service than Mate does.
- Value for Money: Optus rates higher for value for money than Mate does.
- Technical Support: Optus rates higher for technical support than Mate does.
How to decide between Mate and Optus? - next steps
- Read reviews of Mate and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - Mate and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Mate vs Optus
Is Mate better than Optus?
Optus has 10 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Mate has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Mate or Optus?
Mate's cheapest NBN50 plan is the Ripper at $66/month intro for 6 months, then $86/month. Optus's cheapest NBN50 plan is the Everyday at $95/month ongoing. Mate is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Mate or Optus?
Optus scores 3.8 out of 5 on customer service vs Mate's 2.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Mate's call centre is based in Australia and Optus's is based in Australia, India and the Philippines.
What plans do Mate and Optus offer?
Mate offers 11 NBN plans. Optus offers 5 NBN plans and 4 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Mate and Optus's call centres?
Mate's customer support is based in Australia. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Mate to Optus (or Optus to Mate)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Mate
They're generally okay and pretty stable. They aren't great at notifications about planned outages u til they've already started half the time.
My internet keeps dropping out so I wanted to change to nbn to the house rather than the curb. When you try to call this company you are on hold for…
About Optus
Great deal at 50 per month promotional offer, can't fault it. But the customer service wasn't great, and sometimes the network blacks out but…
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
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