Mate vs OptusNet - Which is the best broadband internet provider?

Mate and OptusNet are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and OptusNet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate OptusNet
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
OptusNet broadband NBN, wireless and adsl internet reviews and plan comparisons
Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.
Overall Rating 3.1
Mate has a overall rating of 3.1 out of 5 based on 6 reviews over the last 12 months.
Mate is an ok broadband internet provider according to reviews submitted to this site.
3.8
OptusNet has an overall rating of 3.8 out of 5 based on 16 reviews over the last 12 months.
OptusNet is a good broadband internet provider according to reviews submitted to this site.
Recommended 50% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. 69% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider.
Reliability 2.8
Mate's reliability is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 2.8 out of 5 for reliability.
4
OptusNet's reliability is rated as very good by users who have submitted reviews to this site. OptusNet has an overall rating of 4 out of 5 for reliability.
Customer Service 3.2
Mate's customer service is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3.2 out of 5 for customer service.
3.5
OptusNet's customer service is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.5 out of 5 for customer service.
Value for Money 3.3
Mate is rated as ok for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.3 out of 5 for value for money.
3.9
OptusNet is rated as good for value for money by users who have submitted reviews to this site. OptusNet has an overall rating of 3.9 out of 5 for value for money.
Technical Support 3
Mate's technical support is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3 out of 5 for technical support.
3.6
OptusNet's technical support is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.6 out of 5 for technical support.
Australian based technical support Yes, Mate does have Australian based technical support. No, OptusNet uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Mate uses call centres based in Australia. OptusNet uses call centres based in Australia, India and Phillipines.
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. OptusNet offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data
Cost of 50Mbps NBN Plan with unlimited data Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
OptusNet - Everyday: 50Mbps, unlimited data for $79 per month.
OptusNet - Family Entertainer: 50Mbps, unlimited data for $99 per month.
Cost of wireless broadband plan OptusNet - Everday 5G (5G): 83Mbps, unlimited data for $79 per month.
Contact Details Mate's phone number is: 13 14 13 and website is: letsbemates.com.au OptusNet's phone number is: 1300 300 693 and website is: optus.com.au
Read Reviews Read reviews of Mate. Read reviews of OptusNet.

Mate and OptusNet NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Great Mates
(NBN)
(Month by month)
$59 $59 19 Mb/s Unlim

Mate and OptusNet NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Best Mates
(NBN)
(Month by month)
$69 $69 42 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Everyday
(NBN)
(Month by month)
$79 $79 50 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 50 Mb/s Unlim

Mate and OptusNet Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Elite Mates
(NBN)
(Month by month)
$99 $99 208 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Everyday Fast
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 100 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer Fast
(NBN)
(Month by month)
$119
$109 for first 6 months
$116.5 100 Mb/s Unlim

Summary of Mate and OptusNet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: OptusNet rates higher overall than Mate does.
  • Recommended: OptusNet is more highly recommended than Mate.
  • Reliability: OptusNet rates higher for reliability than Mate does.
  • Customer Service: OptusNet rates higher for customer service than Mate does.
  • Value for Money: OptusNet rates higher for value for money than Mate does.
  • Technical Support: OptusNet rates higher for technical support than Mate does.

How to decide between Mate and OptusNet? - next steps

  • Read reviews of Mate and OptusNet to see what people think of these companies
  • Read our detailed information on Mate and OptusNet to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and OptusNet
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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