iPrimus vs Leaptel - Which is the best NBN internet provider?
iPrimus is a well-known name in Australian broadband, owned by Vocus and often seen as a mid-tier option. Leaptel, on the other hand, is a smaller, independent provider that’s built a reputation for solid performance and customer service in real world reviews. While iPrimus offers a broad range of plans, Leaptel focuses on delivering consistent NBN speeds, making it a strong contender for those prioritising reliability over brand recognition.
iPrimus and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iPrimus and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iPrimus | Leaptel |
|---|---|---|
| About |
 |
 |
| iPrimus is a value nbn and mobile brand owned by Vocus, the group behind Dodo. It targets households after straightforward, mid-priced broadband. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to iPrimus | Go to Leaptel | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Leaptel - Pronto: 25Mbps, unlimited data for $75 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iPrimus - Standard Plus: 50Mbps, unlimited data for $90 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
iPrimus's phone number is: 13 17 89 and website is: iprimus.com.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of iPrimus. | Read reviews of Leaptel. |
| Go to iPrimus | Go to Leaptel |
iPrimus and Leaptel NBN25 plans (25Mbps download speed)
|
Pronto
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$50 for first 6 months |
Go to site |
iPrimus and Leaptel NBN50 plans (50Mbps download speed)
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$90/mth | Go to site |
iPrimus and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
Full Throttle
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Premium plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$100/mth
$84 for first 6 months |
Go to site |
|
|
Home Superfast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$107/mth
$94 for first 1 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$119/mth
$99 for first 12 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$122/mth
$109 for first 1 months |
Go to site |
Summary of iPrimus and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than iPrimus does.
- Recommended: Leaptel is more highly recommended than iPrimus.
- Reliability: Leaptel rates higher for reliability than iPrimus does.
- Customer Service: Leaptel rates higher for customer service than iPrimus does.
- Value for Money: Leaptel rates higher for value for money than iPrimus does.
- Technical Support: Leaptel rates higher for technical support than iPrimus does.
How to decide between iPrimus and Leaptel? - next steps
- Read reviews of iPrimus and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - iPrimus and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iPrimus vs Leaptel
Is iPrimus better than Leaptel?
Both iPrimus and Leaptel have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN100, iPrimus or Leaptel?
iPrimus's cheapest NBN100 plan is the Premium at $84/month intro for 6 months, then $100/month. Leaptel's cheapest NBN100 plan is the Full Throttle at $80/month intro for 12 months, then $97/month. Leaptel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, iPrimus or Leaptel?
Leaptel scores 5.0 out of 5 on customer service vs iPrimus's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, iPrimus's call centre is based in Australia and the Philippines and Leaptel's is based in Melbourne and Australia.
What plans do iPrimus and Leaptel offer?
iPrimus offers 5 NBN plans. Leaptel offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are iPrimus and Leaptel's call centres?
iPrimus's customer support is based in Australia and the Philippines. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iPrimus to Leaptel (or Leaptel to iPrimus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iPrimus
When the connection is stable, it's great. But I regularly find that it drops out particularly at night and will have to reboot my router semi-regularly
I've come from their ADSL2+ plans many moons ago and have had only consistent good experiences with them. Even when I shifted to NBN and the system kept…
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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