iPrimus vs Vocal: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 2 first-person reviewer ratings (iPrimus 1, Vocal 1).
iPrimus, owned by Vocus, is a more established player in the Australian NBN market, generally seen as a premium option with plans reflecting that. Vocal, on the other hand, is known for its budget-friendly approach, often appealing to those needing basic NBN without the frills. Real reviews for iPrimus frequently mention consistent speeds and good customer service, while Vocal's feedback often highlights its affordability as the main draw. This comparison breaks down the key differences to help you decide which provider suits your needs.
iPrimus and Vocal are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iPrimus and Vocal internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iPrimus | Vocal |
|---|---|---|
| About |
 |
 |
| iPrimus is a value nbn and mobile brand owned by Vocus, the group behind Dodo. It targets households after straightforward, mid-priced broadband. | Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | |
| Go to iPrimus | Go to Vocal | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Vocal - nbn 25: 25Mbps, unlimited data for $50 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iPrimus - Standard Plus: 50Mbps, unlimited data for $90 per month. |
Vocal - nbn 50: 50Mbps, unlimited data for $70 per month. |
| Cost of wireless broadband plan |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
|
| Contact Details |
iPrimus's phone number is: 13 17 89 and website is: iprimus.com.au |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
| Read Reviews | Read reviews of iPrimus. | Read reviews of Vocal. |
| Go to iPrimus | Go to Vocal |
iPrimus and Vocal NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$50/mth | Go to site |
iPrimus and Vocal NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$90/mth | Go to site |
iPrimus and Vocal Ultrafast plans (>100Mbps download speed)
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 750
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Premium plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$107/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$122/mth | Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$180/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$230/mth | Go to site |
Summary of iPrimus and Vocal comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: iPrimus rates higher overall than Vocal does.
- Recommended: Vocal is more highly recommended than iPrimus.
- Reliability: iPrimus and Vocal have pretty similar ratings for reliability.
- Customer Service: iPrimus rates higher for customer service than Vocal does.
- Value for Money: iPrimus rates higher for value for money than Vocal does.
- Technical Support: iPrimus rates higher for technical support than Vocal does.
How to decide between iPrimus and Vocal? - next steps
- Read reviews of iPrimus and Vocal to see what people think of these companies
- Visit the website of each company and do some of your own research - iPrimus and Vocal
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iPrimus vs Vocal
Is iPrimus better than Vocal?
Both iPrimus and Vocal have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, iPrimus or Vocal?
iPrimus's cheapest NBN50 plan is the Standard Plus at $90/month ongoing. Vocal's cheapest NBN50 plan is the nbn 50 at $70/month ongoing. Vocal is cheaper on the ongoing price after any intro period ends.
Which has better customer service, iPrimus or Vocal?
iPrimus scores 4.0 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, iPrimus's call centre is based in Australia and the Philippines and Vocal's is based in Australia.
What plans do iPrimus and Vocal offer?
iPrimus offers 5 NBN plans. Vocal offers 9 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are iPrimus and Vocal's call centres?
iPrimus's customer support is based in Australia and the Philippines. Vocal's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iPrimus to Vocal (or Vocal to iPrimus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iPrimus
When the connection is stable, it's great. But I regularly find that it drops out particularly at night and will have to reboot my router semi-regularly
I've come from their ADSL2+ plans many moons ago and have had only consistent good experiences with them. Even when I shifted to NBN and the system kept…
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
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