Vocal vs Telstra - Which is the best broadband internet provider?

Vocal and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vocal and Telstra internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Vocal	Telstra
About
	Vocal was founded in 2003 and is a 100% owned broadband company that provides nbn and mobile internet services.	Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.
	Go to Vocal	Go to Telstra
Overall Rating	[Not enough reviews]	3.9 Telstra has an overall rating of 3.9 out of 5 based on 34 reviews. Telstra is a good broadband internet provider according to our users.
Recommended	[Not enough reviews]	79% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.
Reliability	[Not enough reviews]	4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability.
Customer Service	[Not enough reviews]	3.9 Telstra's customer service is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for customer service.
Value for Money	[Not enough reviews]	3.3 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.3 out of 5 for value for money.
Technical Support	[Not enough reviews]	4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.
Australian based technical support	[Not enough reviews]	No, Telstra uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location	[Not enough reviews]	Telstra uses call centres based in .
Services Offered	[Not enough reviews]	Telstra offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data		Telstra - Basic: 25Mbps, unlimited data for $89 per month.
Cost of 50Mbps NBN Plan with unlimited data		Telstra - Essential: 50Mbps, unlimited data for $105 per month.
Cost of wireless broadband plan	Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month.	Telstra - 5G Home Internet (5G): 300Mbps, 1000 GB for $85 per month.
Contact Details	Vocal's phone number is: 1300 796700 and website is: vocal.com.au	Telstra's phone number is: 1800 220 030 and website is: telstra.com.au
Read Reviews	Read reviews of Vocal.	Read reviews of Telstra.
	Go to Vocal	Go to Telstra

Vocal and Telstra NBN25 plans (25Mbps download speed)

	nbn25 NBN 19 Mb/s Unlimited data	$53/mth	Go to site
	nbn25 NBN 19 Mb/s Unlimited data	$59/mth	Go to site
	Basic NBN 25 Mb/s Unlimited data	$89/mth	Go to site

Vocal and Telstra NBN50 plans (50Mbps download speed)

	NBN 50 Business NBN 50 Mb/s Unlimited data	$100/mth $90 for first 6 months	Go to site
	Essential NBN 50 Mb/s Unlimited data	$105/mth $100 for first 6 months	Go to site

Vocal and Telstra Ultrafast plans (>100Mbps download speed)

	nbn250 NBN 200 Mb/s Unlimited data	$103/mth	Go to site
	Premium NBN 100 Mb/s Unlimited data	$110/mth $9100 for first 6 months	Go to site
	nbn250 NBN 200 Mb/s Unlimited data	$119/mth	Go to site
	nbn1000 NBN 600 Mb/s Unlimited data	$128/mth	Go to site
	Ultimate NBN 250 Mb/s Unlimited data	$130/mth $115 for first 6 months	Go to site
	nbn1000 NBN 600 Mb/s Unlimited data	$139/mth	Go to site
	Ultrafast NBN 815 Mb/s Unlimited data	$150/mth $130 for first 6 months	Go to site

Summary of Vocal and Telstra comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: Telstra rates higher overall than Vocal does.
• Recommended: Telstra is more highly recommended than Vocal.
• Reliability: Telstra rates higher for reliability than Vocal does.
• Customer Service: Telstra rates higher for customer service than Vocal does.
• Value for Money: Telstra rates higher for value for money than Vocal does.
• Technical Support: Telstra rates higher for technical support than Vocal does.

How to decide between Vocal and Telstra? - next steps

• Read reviews of Vocal and Telstra to see what people think of these companies
• Read our detailed information on Vocal and Telstra to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Vocal and Telstra
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.