Mate vs Belong - Which is the best broadband internet provider?

Mate and Belong are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Belong internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate Belong
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
Belong broadband NBN, wireless and adsl internet reviews and plan comparisons
Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support.
Overall Rating 3.1
Mate has a overall rating of 3.1 out of 5 based on 6 reviews over the last 12 months.
Mate is an ok broadband internet provider according to reviews submitted to this site.
3.7
Belong has an overall rating of 3.7 out of 5 based on 9 reviews over the last 12 months.
Belong is a good broadband internet provider according to reviews submitted to this site.
Recommended 50% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider.
Reliability 2.8
Mate's reliability is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 2.8 out of 5 for reliability.
3.9
Belong's reliability is rated as good by users who have submitted reviews to this site. Belong has an overall rating of 3.9 out of 5 for reliability.
Customer Service 3.2
Mate's customer service is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3.2 out of 5 for customer service.
3.3
Belong's customer service is rated as ok by users who have submitted reviews to this site. Belong has an overall rating of 3.3 out of 5 for customer service.
Value for Money 3.3
Mate is rated as ok for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.3 out of 5 for value for money.
4.2
Belong is rated as very good for value for money by users who have submitted reviews to this site. Belong has an overall rating of 4.2 out of 5 for value for money.
Technical Support 3
Mate's technical support is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3 out of 5 for technical support.
3.3
Belong's technical support is rated as ok by users who have submitted reviews to this site. Belong has an overall rating of 3.3 out of 5 for technical support.
Australian based technical support Yes, Mate does have Australian based technical support. No, Belong uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Mate uses call centres based in Australia. Belong uses call centres based in .
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. Belong offers a range of broadband and internet related services including NBN internet plans.
Cost of 25Mbps NBN Plan with unlimited data Belong - Starter: 25Mbps, unlimited data for $60 per month.
Cost of 50Mbps NBN Plan with unlimited data Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
Belong - Standard Plus: 48Mbps, unlimited data for $70 per month.
Cost of wireless broadband plan
Contact Details Mate's phone number is: 13 14 13 and website is: letsbemates.com.au Belong's phone number is: and website is: belong.com.au
Read Reviews Read reviews of Mate. Read reviews of Belong.

Mate and Belong NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Great Mates
(NBN)
(Month by month)
$59 $59 19 Mb/s Unlim
Belong broadband NBN reviews Belong Starter
(NBN)
(Month by month)
$60 $60 25 Mb/s Unlim

Mate and Belong NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Best Mates
(NBN)
(Month by month)
$69 $69 42 Mb/s Unlim
Belong broadband NBN reviews Belong Standard Plus
(NBN)
(Month by month)
$70 $70 48 Mb/s Unlim

Mate and Belong Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Belong broadband NBN reviews Belong Premium
(NBN)
(Month by month)
$90
$75 for first 6 months
$86.25 95 Mb/s Unlim
Mate broadband NBN reviews Mate Elite Mates
(NBN)
(Month by month)
$99 $99 208 Mb/s Unlim

Summary of Mate and Belong comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Belong rates higher overall than Mate does.
  • Recommended: Belong is more highly recommended than Mate.
  • Reliability: Belong rates higher for reliability than Mate does.
  • Customer Service: Mate and Belong have pretty similar ratings for customer service.
  • Value for Money: Belong rates higher for value for money than Mate does.
  • Technical Support: Belong rates higher for technical support than Mate does.

How to decide between Mate and Belong? - next steps

  • Read reviews of Mate and Belong to see what people think of these companies
  • Read our detailed information on Mate and Belong to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and Belong
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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