Moose Mobile vs Exetel: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 10 first-person reviewer ratings (Moose Mobile 1, Exetel 9).
Exetel is an independent player known for its no-frills, performance-focused NBN plans, often appealing to users who prioritise speed and reliability over extra features. Moose Mobile, on the other hand, is part of the larger Southern Phone Company and tends to attract budget-conscious customers with its cheaper entry-level pricing and bundled mobile options. Reviews often highlight Exetel's consistent speeds, while Moose Mobile is generally seen as a solid, affordable choice for everyday internet use.
NBN plans from $80/mth · Partner
Moose Mobile and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Moose Mobile and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Moose Mobile | Exetel |
|---|---|---|
| About |
|
 Partner |
| Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Moose Mobile | Go to Exetel | |
| Overall Rating | [Not enough reviews] |
4
Exetel has an overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | [Not enough reviews] | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Moose Mobile - Value: 25Mbps, unlimited data for $64.80 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.80 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Moose Mobile. | Read reviews of Exetel. |
| Go to Moose Mobile | Go to Exetel |
Moose Mobile and Exetel NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.80/mth | Go to site |
Moose Mobile and Exetel NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.80/mth | Go to site |
Moose Mobile and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.80/mth
$63.80 for first 6 months |
Go to site |
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.80/mth
$63.80 for first 6 months |
Go to site |
Summary of Moose Mobile and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Moose Mobile and Exetel have pretty similiar ratings overall.
- Recommended: Moose Mobile is more highly recommended than Exetel.
- Reliability: Moose Mobile and Exetel have pretty similar ratings for reliability.
- Customer Service: Exetel rates higher for customer service than Moose Mobile does.
- Value for Money: Moose Mobile rates higher for value for money than Exetel does.
- Technical Support: Moose Mobile and Exetel have pretty similar ratings in terms of technical support.
How to decide between Moose Mobile and Exetel? - next steps
- Read reviews of Moose Mobile and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Moose Mobile and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Moose Mobile vs Exetel
Is Moose Mobile better than Exetel?
Exetel has 9 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Moose Mobile or Exetel?
Exetel scores 4.3 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Moose Mobile's call centre is based in Australia and Exetel's is based in Australia and Sri Lanka.
What plans do Moose Mobile and Exetel offer?
Moose Mobile offers 4 NBN plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Moose Mobile and Exetel's call centres?
Moose Mobile's customer support is based in Australia. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Moose Mobile to Exetel (or Exetel to Moose Mobile)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
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