More vs Exetel: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 14 first-person reviewer ratings (More 5, Exetel 9).
Exetel and More are both popular NBN providers, but they target different users. Exetel is known for its no-frills, budget-friendly plans, often appealing to those who prioritise low cost above all else. More, on the other hand, is owned by CommBank and often bundles banking benefits, making it a stronger contender for customers looking for integrated services and loyalty perks. Ultimately, your choice between Exetel and More will likely come down to whether you value pure affordability or added value from a larger organisation.
NBN plans from $80/mth · Partner
NBN plans from $80/mth · Partner
More and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of More and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | More | Exetel |
|---|---|---|
| About |
Partner |
 Partner |
| More is a Melbourne-based nbn and mobile provider launched in 2013 by brothers Andrew and Richard Branson (no relation to Virgin's Sir Richard), the same team behind Tangerine. Commonwealth Bank has held a stake since 2021, and CommBank customers can manage and pay for More straight from the banking app. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to More | Go to Exetel | |
| Overall Rating |
4.4
More has a overall rating of 4.4 out of 5 based on 5 reviews. More is a very good broadband internet provider according to our users. |
4
Exetel has an overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | 100% of people who have written reviews on this site would recommend More to their friends as a broadband internet provider. | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
4.4 More's reliability is rated as very good by our users. More has an overall rating of 4.4 out of 5 for reliability. |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4.6 More's customer service is rated as excellent by our users. More has an overall rating of 4.6 out of 5 for customer service. |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
| Value for Money |
4.6 More is rated as excellent for value for money by our users. More has an overall rating of 4.6 out of 5 for value for money. |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
4 More's technical support is rated as very good by our users. More has an overall rating of 4 out of 5 for technical support. |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | Yes, More does have Australian based technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | More uses call centres based in Australia. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | More offers a range of broadband and internet related services including NBN internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
More - Value: 25Mbps, unlimited data for $80 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
More - Value Plus: 50Mbps, unlimited data for $100 per month. |
|
| Cost of wireless broadband plan |
More - 100GB (5G): 150Mbps, 100 GB for $40 per month. |
|
| Contact Details |
More's phone number is: 1800 733 368 and website is: more.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of More. | Read reviews of Exetel. |
| Go to More | Go to Exetel |
More and Exetel NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$80/mth | Go to site |
More and Exetel NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$100/mth | Go to site |
More and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fast Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$125/mth | Go to site |
Summary of More and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: More rates higher overall than Exetel does.
- Recommended: More is more highly recommended than Exetel.
- Reliability: More rates higher for reliability than Exetel does.
- Customer Service: More rates higher for customer service than Exetel does.
- Value for Money: More rates higher for value for money than Exetel does.
- Technical Support: More and Exetel have pretty similar ratings in terms of technical support.
How to decide between More and Exetel? - next steps
- Read reviews of More and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - More and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about More vs Exetel
Is More better than Exetel?
On Oz Broadband Reviews More rates 4.4 out of 5 from 5 reviews and Exetel rates 4 from 9 reviews. On recommend-to-a-friend, 100% of More reviewers said they'd recommend the provider, vs 78% for Exetel. On individual metrics, More wins on reliability (4.4 vs 3.8) and value for money (4.6 vs 3.9). Read the full reviews above to form your own view.
Which has better customer service, More or Exetel?
More scores 4.6 out of 5 on customer service vs Exetel's 4.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, More's call centre is based in Australia and Exetel's is based in Australia and Sri Lanka.
What plans do More and Exetel offer?
More offers 4 NBN plans and 2 wireless plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are More and Exetel's call centres?
More's customer support is based in Australia. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from More to Exetel (or Exetel to More)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About More
Get decent deals when you are a CBA customer, speeds are ok but too often it's not stable but decent if you don't use for gaming
Overall they are a good company with good service, quick installation, good deal with commonwealth bank but took a long time to get connected to someone, 30min
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
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