Neptune vs Moose Mobile - Which is the best NBN internet provider?
Neptune and Moose Mobile are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Neptune and Moose Mobile internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Neptune | Moose Mobile |
|---|---|---|
| About |
 |
|
| Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuard VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds. | Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | |
| Go to Neptune | Go to Moose Mobile | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Neptune - NBN 25 (25/10): 25Mbps, unlimited data for $55 per month. Neptune - Fixed Wireless (25/5): 25Mbps, unlimited data for $65 per month. |
Moose Mobile - Value: 25Mbps, unlimited data for $64.8 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Neptune - NBN 50 (50/20): 50Mbps, unlimited data for $80 per month. |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.8 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
| Read Reviews | Read reviews of Neptune. | Read reviews of Moose Mobile. |
| Go to Neptune | Go to Moose Mobile |
Neptune and Moose Mobile NBN25 plans (25Mbps download speed)
|
NBN 25 (25/10)
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.8/mth
$44.8 for first 6 months |
Go to site |
|
|
Fixed Wireless (25/5)
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$65/mth | Go to site |
Neptune and Moose Mobile NBN50 plans (50Mbps download speed)
|
|
NBN 50 (50/20)
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.8/mth
$59.8 for first 6 months |
Go to site |
Neptune and Moose Mobile Ultrafast plans (>100Mbps download speed)
|
|
NBN 500 (500/50)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
NBN 100 (100/20)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
NBN Superfast (750/50)
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
NBN 100 (100/40)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
NBN 1000 (1000/100)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
NBN 250 (250/100)
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
NBN 500 FTTP (500/200)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
NBN 1000 (1000/400)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
|
|
NBN 2000 (2000/100)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/200)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/500)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$235/mth | Go to site |
Summary of Neptune and Moose Mobile comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Moose Mobile does.
- Recommended: Neptune and Moose Mobile are recommended about the same.
- Reliability: Neptune rates higher for reliability than Moose Mobile does.
- Customer Service: Neptune rates higher for customer service than Moose Mobile does.
- Value for Money: Neptune and Moose Mobile have pretty similar ratings in terms of value for money.
- Technical Support: Neptune rates higher for technical support than Moose Mobile does.
How to decide between Neptune and Moose Mobile? - next steps
- Read reviews of Neptune and Moose Mobile to see what people think of these companies
- Visit the website of each company and do some of your own research - Neptune and Moose Mobile
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Neptune vs Moose Mobile
Is Neptune better than Moose Mobile?
Both Neptune and Moose Mobile have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Neptune or Moose Mobile?
Neptune's cheapest NBN50 plan is the NBN 50 (50/20) at $80/month ongoing. Moose Mobile's cheapest NBN50 plan is the Premium at $59.80/month intro for 6 months, then $83.80/month. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Neptune or Moose Mobile?
Neptune scores 5.0 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Neptune's call centre is based in Australia and Moose Mobile's is based in Australia.
What plans do Neptune and Moose Mobile offer?
Neptune offers 14 NBN plans. Moose Mobile offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Neptune and Moose Mobile's call centres?
Neptune's customer support is based in Australia. Moose Mobile's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Neptune to Moose Mobile (or Moose Mobile to Neptune)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Neptune
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good…
Technical self-service features are excellent. I can perform basic diagnostics, change speeds, and even secure my network with VPNs or DNS filtering.…
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
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