Optus vs Future Broadband: Which is the best NBN provider?
Updated 8 September 2026. Plan prices on this page pull live from our database. Ratings are from 14 first-person reviewer ratings (Optus 14, Future Broadband 0).
On the other hand, Future Broadband is a smaller provider offering cheaper entry level NBN plans. While Optus costs more, some customers have noted frustrations with its customer service and occasional price increases.
Optus and Future Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Future Broadband internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | Future Broadband |
|---|---|---|
| About |
 |
 |
| Go to Optus | Go to Future Broadband | |
| Overall Rating |
4
Optus has a overall rating of 4 out of 5 based on 14 reviews. Optus is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 71% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.6 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.6 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | [Not enough reviews] |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
Future Broadband - Starter: 25Mbps, unlimited data for $59 per month. Future Broadband - Lite: 25Mbps, unlimited data for $59 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
Future Broadband - Everyday: 50Mbps, unlimited data for $85 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
Future Broadband's phone number is: 08 6117 0600 and website is: futurebroadband.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of Future Broadband. |
| Go to Optus | Go to Future Broadband |
Optus and Future Broadband NBN25 plans (25Mbps download speed)
|
Lite
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Optus and Future Broadband NBN50 plans (50Mbps download speed)
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
Optus and Future Broadband Ultrafast plans (>100Mbps download speed)
|
|
Boost
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Family
NBN - Fixed Line
94 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Fixed Wireless Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Business Pro
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
Business Essential
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth | Go to site |
|
|
SuperFast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$99/mth | Go to site |
|
|
Fixed Wireless Superfast
NBN - Fixed Wireless
210 Mb/s
Unlimited data
|
$108/mth | Go to site |
|
|
HyperFast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Business Boost
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
|
|
Business HyperFast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$148/mth | Go to site |
|
|
HyperFast+
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
Business HyperFast+
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$220/mth | Go to site |
Summary of Optus and Future Broadband comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
Future Broadband doesn't have enough reviews yet for a published rating, so we cannot compare it against Optus (4.0 out of 5 from 14 reviews). Compare their plans above, and if you are a Future Broadband customer we would love to hear how it is going.
How to decide between Optus and Future Broadband? - next steps
- Read reviews of Optus and Future Broadband to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and Future Broadband
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs Future Broadband
Is Optus better than Future Broadband?
Optus has 14 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Future Broadband has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Optus or Future Broadband?
Optus's cheapest NBN50 plan is the Everyday at $87/month intro for 12 months, then $97/month. Future Broadband's cheapest NBN50 plan is the Everyday at $85/month ongoing. Future Broadband is cheaper on the ongoing price after any intro period ends.
What plans do Optus and Future Broadband offer?
Optus offers 5 wireless plans and 4 NBN plans. Future Broadband offers 16 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Optus and Future Broadband's call centres?
Optus's customer support is based in Australia, India and the Philippines. Future Broadband's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to Future Broadband (or Future Broadband to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Optus has changed in the past few years. It was great a few years ago but it’s really slow now.
When reaching out for actual tech support, they'll treat you like you know nothing and make you go through the whole rigmarole of rudimentary…
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
Read the competition details and terms.
Add a review