Telstra vs Future Broadband: Which is the best NBN provider?
Updated 1 September 2026. Plan prices on this page pull live from our database. Ratings are from 17 first-person reviewer ratings (Telstra 17, Future Broadband 0).
On the other hand, Future Broadband is a newer contender that offers a cheaper entry point into NBN plans. While Telstra's services are often seen as more expensive, Future Broadband positions itself as a more budget-friendly option. This comparison helps you weigh Telstra's established reputation against Future Broadband's more competitive pricing.
Telstra and Future Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Future Broadband internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Future Broadband |
|---|---|---|
| About |
 |
 |
| Go to Telstra | Go to Future Broadband | |
| Overall Rating |
4
Telstra has a overall rating of 4 out of 5 based on 17 reviews. Telstra is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 94% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.4 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | [Not enough reviews] |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $89 per month. |
Future Broadband - Starter: 25Mbps, unlimited data for $59 per month. Future Broadband - Lite: 25Mbps, unlimited data for $59 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Future Broadband - Everyday: 50Mbps, unlimited data for $85 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 22Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Future Broadband's phone number is: 08 6117 0600 and website is: futurebroadband.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Future Broadband. |
| Go to Telstra | Go to Future Broadband |
Telstra and Future Broadband NBN25 plans (25Mbps download speed)
|
Lite
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$89/mth | Go to site |
Telstra and Future Broadband NBN50 plans (50Mbps download speed)
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth | Go to site |
Telstra and Future Broadband Ultrafast plans (>100Mbps download speed)
|
|
Family
NBN - Fixed Line
94 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Boost
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Business Pro
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fixed Wireless Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
SuperFast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$99/mth | Go to site |
|
|
Business Essential
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth | Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Fixed Wireless Superfast
NBN - Fixed Wireless
210 Mb/s
Unlimited data
|
$108/mth | Go to site |
|
|
HyperFast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Business Boost
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
875 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
Business HyperFast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$148/mth | Go to site |
|
|
HyperFast+
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
Business HyperFast+
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$220/mth | Go to site |
Summary of Telstra and Future Broadband comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
Future Broadband doesn't have enough reviews yet for a published rating, so we cannot compare it against Telstra (4.0 out of 5 from 17 reviews). Compare their plans above, and if you are a Future Broadband customer we would love to hear how it is going.
How to decide between Telstra and Future Broadband? - next steps
- Read reviews of Telstra and Future Broadband to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Future Broadband
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Future Broadband
Is Telstra better than Future Broadband?
Telstra has 17 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Future Broadband has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, Telstra or Future Broadband?
Telstra's cheapest NBN25 plan is the Basic at $89/month ongoing. Future Broadband's cheapest NBN25 plan is the Starter at $59/month ongoing. Future Broadband is cheaper on the ongoing price after any intro period ends.
What plans do Telstra and Future Broadband offer?
Telstra offers 4 NBN plans and 3 wireless plans. Future Broadband offers 16 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Future Broadband's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Future Broadband's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Future Broadband (or Future Broadband to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
Everything is much the same.
Some issues with the connection dropping out but still overall the best priced connection!
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