Optus vs Kogan Internet: Which is the best NBN provider?
Updated 14 November 2026. Plan prices on this page pull live from our database. Ratings are from 22 first-person reviewer ratings (Optus 17, Kogan Internet 5).
Optus and Kogan Internet offer NBN plans at different price points, with Kogan Internet being the cheaper of the two on entry level plans. On the other hand, Optus customers sometimes experience frustration with customer service response times and occasional price increases.
Optus and Kogan Internet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Kogan Internet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | Kogan Internet |
|---|---|---|
| About |
 |
 |
| Go to Optus | Go to Kogan Internet | |
| Overall Rating |
4
Optus has a overall rating of 4 out of 5 based on 17 reviews. Optus is a very good broadband internet provider according to our users. |
4.6
Kogan Internet has an overall rating of 4.6 out of 5 based on 5 reviews. Kogan Internet is an excellent broadband internet provider according to our users. |
| Recommended | 71% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend Kogan Internet to their friends as a broadband internet provider. |
| Reliability |
4.2 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.2 out of 5 for reliability. |
4.4 Kogan Internet's reliability is rated as very good by our users. Kogan Internet has an overall rating of 4.4 out of 5 for reliability. |
| Customer Service |
4.1 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for customer service. |
4.2 Kogan Internet's customer service is rated as very good by our users. Kogan Internet has an overall rating of 4.2 out of 5 for customer service. |
| Value for Money |
3.6 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.6 out of 5 for value for money. |
4.8 Kogan Internet is rated as excellent for value for money by our users. Kogan Internet has an overall rating of 4.8 out of 5 for value for money. |
| Technical Support |
4 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4 out of 5 for technical support. |
4.8 Kogan Internet's technical support is rated as excellent by our users. Kogan Internet has an overall rating of 4.8 out of 5 for technical support. |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | Yes, Kogan Internet does have Australian based technical support. |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | Kogan Internet uses call centres based in Australia. |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | Kogan Internet offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
Kogan Internet - Bronze: 25Mbps, unlimited data for $70.90 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
Kogan Internet - Silver: 50Mbps, unlimited data for $80.90 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 15Mbps, unlimited data for $59 per month. |
Kogan Internet - 90 Day Plan (4G): 14Mbps, unlimited data for $49.90 per month. |
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
Kogan Internet's phone number is: 1300 010 400 and website is: koganinternet.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of Kogan Internet. |
| Go to Optus | Go to Kogan Internet |
Optus and Kogan Internet NBN25 plans (25Mbps download speed)
|
Bronze
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$70.90/mth
$49.90 for first 12 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Optus and Kogan Internet NBN50 plans (50Mbps download speed)
|
|
Silver
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80.90/mth
$69.90 for first 12 months |
Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
Optus and Kogan Internet Ultrafast plans (>100Mbps download speed)
|
|
Gold
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$85.90/mth
$69.90 for first 12 months |
Go to site |
|
|
Gold Plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85.90/mth
$69.90 for first 12 months |
Go to site |
|
|
Platinum
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94.90/mth
$84.90 for first 12 months |
Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
Diamond
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$108.90/mth
$94.90 for first 12 months |
Go to site |
|
|
Promo Plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$109/mth
$69 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
Summary of Optus and Kogan Internet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Kogan Internet rates higher overall than Optus does.
- Recommended: Kogan Internet is more highly recommended than Optus.
- Reliability: Optus and Kogan Internet have pretty similar ratings for reliability.
- Customer Service: Optus and Kogan Internet have pretty similar ratings for customer service.
- Value for Money: Kogan Internet rates higher for value for money than Optus does.
- Technical Support: Kogan Internet rates higher for technical support than Optus does.
How to decide between Optus and Kogan Internet? - next steps
- Read reviews of Optus and Kogan Internet to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and Kogan Internet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs Kogan Internet
Is Optus better than Kogan Internet?
On Oz Broadband Reviews Optus rates 4 out of 5 from 17 reviews and Kogan Internet rates 4.6 from 5 reviews. On recommend-to-a-friend, 100% of Kogan Internet reviewers said they'd recommend the provider, vs 71% for Optus. On individual metrics, Kogan Internet wins on value for money (4.8 vs 3.6) and tech support (4.8 vs 4.0). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Optus or Kogan Internet?
Optus's cheapest NBN50 plan is the Everyday at $87/month intro for 12 months, then $97/month. Kogan Internet's cheapest NBN50 plan is the Silver at $69.90/month intro for 12 months, then $80.90/month. Kogan Internet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Optus or Kogan Internet?
Optus and Kogan Internet score similarly on customer service, 4.1 vs 4.2 out of 5. Neither stands out from the other on this metric. If onshore support matters, Optus's call centre is based in Australia, India and the Philippines and Kogan Internet's is based in Australia.
What plans do Optus and Kogan Internet offer?
Optus offers 5 wireless plans and 5 NBN plans. Kogan Internet offers 6 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Optus and Kogan Internet's call centres?
Optus's customer support is based in Australia, India and the Philippines. Kogan Internet's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to Kogan Internet (or Kogan Internet to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
I gave their connection reliability a full score because their 4G backup keeps my internet running smoothly, even if the NBN goes down. From a technical…
Ping spikes especially in evenings, connection issues occasionally including outages and nation-wide outage
About Kogan Internet
never had any issues so never had to call customer service or tech support. great not having to think about it
Staff were friendly, but Im not sure they understand why it's not a good idea to have an automatic disconnection day rather than user defined when…
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