Kogan Internet vs Telstra - Which is the best NBN internet provider?
Kogan Internet is all about budget, aiming for customers who want a no-frills connection at a lower price point. Telstra, on the other hand, is the established player, often praised by reviewers for its reliable connection and dedicated support, particularly with the return of Australian-based call centres. While Telstra customers frequently highlight its consistency, the premium price is a common sticking point, whereas Kogan Internet typically suits those prioritising cost over extensive customer service or extra features.
Kogan Internet and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Kogan Internet and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Kogan Internet | Telstra |
|---|---|---|
| About |
 |
 |
| Kogan Internet is the broadband arm of online retailer Kogan.com, reselling nbn plans with Kogan's trademark value pricing. It suits bargain-hunters already in the Kogan ecosystem. | Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | |
| Go to Kogan Internet | Go to Telstra | |
| Overall Rating | [Not enough reviews] |
4
Telstra has an overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | [Not enough reviews] | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Kogan Internet - Bronze: 25Mbps, unlimited data for $70.9 per month. |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Kogan Internet - Silver: 50Mbps, unlimited data for $80.9 per month. |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
Kogan Internet - 90 Day Plan (4G): 16Mbps, unlimited data for $49.9 per month. |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
| Contact Details |
Kogan Internet's phone number is: 1300 010 400 and website is: koganinternet.com.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of Kogan Internet. | Read reviews of Telstra. |
| Go to Kogan Internet | Go to Telstra |
Kogan Internet and Telstra NBN25 plans (25Mbps download speed)
|
Bronze
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$70.9/mth
$58.9 for first 12 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Kogan Internet and Telstra NBN50 plans (50Mbps download speed)
|
|
Silver
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80.9/mth
$69.9 for first 12 months |
Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Kogan Internet and Telstra Ultrafast plans (>100Mbps download speed)
|
|
Gold
NBN - Fixed Line
99 Mb/s
Unlimited data
|
$85.9/mth
$69.9 for first 12 months |
Go to site |
|
|
Platinum
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94.9/mth
$84.9 for first 12 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Diamond
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$108.9/mth
$94.9 for first 12 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of Kogan Internet and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Kogan Internet rates higher overall than Telstra does.
- Recommended: Kogan Internet is more highly recommended than Telstra.
- Reliability: Telstra rates higher for reliability than Kogan Internet does.
- Customer Service: Kogan Internet and Telstra have pretty similar ratings for customer service.
- Value for Money: Telstra rates higher for value for money than Kogan Internet does.
- Technical Support: Kogan Internet rates higher for technical support than Telstra does.
How to decide between Kogan Internet and Telstra? - next steps
- Read reviews of Kogan Internet and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - Kogan Internet and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Kogan Internet vs Telstra
Is Kogan Internet better than Telstra?
Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Kogan Internet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Kogan Internet or Telstra?
Kogan Internet's cheapest NBN50 plan is the Silver at $69.90/month intro for 12 months, then $80.90/month. Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Kogan Internet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Kogan Internet or Telstra?
Kogan Internet and Telstra score similarly on customer service, 4.0 vs 4.1 out of 5. Neither stands out from the other on this metric. If onshore support matters, Kogan Internet's call centre is based in Australia and Telstra's is based in Australia, the Philippines and India.
What plans do Kogan Internet and Telstra offer?
Kogan Internet offers 5 NBN plans and 1 wireless plan. Telstra offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Kogan Internet and Telstra's call centres?
Kogan Internet's customer support is based in Australia. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Kogan Internet to Telstra (or Telstra to Kogan Internet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Kogan Internet
Things are going great so far. I would like to see a long term deal.
I don't have any grief about this internet broadband, it's just perfect, the area of the internet range is incredible, it reaches my whole house
About Telstra
I would rate Telstra broadband as very average. 99% of the time it is reliable and fast, however there is that 1% of the time when the it will not…
In all I am satisfied with this service
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