Optus vs Leaptel - Which is the best NBN internet provider?
Optus is a major player, offering comprehensive NBN plans often praised for reliable family connections and easy setup, though some customers report frustrating customer service and occasional dropouts. Leaptel, on the other hand, is a smaller, independent provider, frequently highlighted by reviewers for its excellent customer support and consistent speeds, making it a strong contender for those prioritising service over brand recognition.
Optus and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | Leaptel |
|---|---|---|
| About |
 |
 |
| Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to Optus | Go to Leaptel | |
| Overall Rating |
3.9
Optus has a overall rating of 3.9 out of 5 based on 10 reviews. Optus is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 70% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.9 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.9 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.8 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | [Not enough reviews] |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $95 per month. |
|
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of Leaptel. |
| Go to Optus | Go to Leaptel |
Optus and Leaptel NBN25 plans (25Mbps download speed)
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Optus and Leaptel NBN50 plans (50Mbps download speed)
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Optus and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$109 for first 12 months |
Go to site |
Summary of Optus and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Optus does.
- Recommended: Leaptel is more highly recommended than Optus.
- Reliability: Leaptel rates higher for reliability than Optus does.
- Customer Service: Leaptel rates higher for customer service than Optus does.
- Value for Money: Leaptel rates higher for value for money than Optus does.
- Technical Support: Leaptel rates higher for technical support than Optus does.
How to decide between Optus and Leaptel? - next steps
- Read reviews of Optus and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs Leaptel
Is Optus better than Leaptel?
Optus has 10 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Optus or Leaptel?
Leaptel scores 5.0 out of 5 on customer service vs Optus's 3.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Optus's call centre is based in Australia, India and the Philippines and Leaptel's is based in Melbourne and Australia.
What plans do Optus and Leaptel offer?
Optus offers 5 NBN plans and 4 wireless plans. Leaptel offers no plans currently listed on Oz Broadband Reviews. See the full plan tables above for prices, speeds and data limits.
Where are Optus and Leaptel's call centres?
Optus's customer support is based in Australia, India and the Philippines. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to Leaptel (or Leaptel to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Great deal at 50 per month promotional offer, can't fault it. But the customer service wasn't great, and sometimes the network blacks out but…
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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