OptusNet vs Vocal - Which is the best broadband internet provider?

OptusNet and Vocal are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of OptusNet and Vocal internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria OptusNet Vocal
About OptusNet broadband NBN, wireless and adsl internet reviews and plan comparisons
Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.
Vocal broadband NBN, wireless and adsl internet reviews and plan comparisons
Vocal was founded in 2003 and is a 100% owned broadband company that provides nbn and mobile internet services.
Overall Rating 3.8
OptusNet has a overall rating of 3.8 out of 5 based on 30 reviews over the last 24 months.
OptusNet is a good broadband internet provider according to reviews submitted to this site.
[Not enough reviews]
Recommended 70% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider. [Not enough reviews]
Reliability 4
OptusNet's reliability is rated as very good by users who have submitted reviews to this site. OptusNet has an overall rating of 4 out of 5 for reliability.
[Not enough reviews]
Customer Service 3.6
OptusNet's customer service is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.6 out of 5 for customer service.
[Not enough reviews]
Value for Money 3.9
OptusNet is rated as good for value for money by users who have submitted reviews to this site. OptusNet has an overall rating of 3.9 out of 5 for value for money.
[Not enough reviews]
Technical Support 3.5
OptusNet's technical support is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.5 out of 5 for technical support.
[Not enough reviews]
Australian based technical support No, OptusNet uses a mix of Australian based and overseas call centres for technical support. [Not enough reviews]
Call Centre Location OptusNet uses call centres based in Australia, India and Phillipines. [Not enough reviews]
Services Offered OptusNet offers a range of broadband and internet related services including internet plans. [Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data
Cost of 50Mbps NBN Plan with unlimited data OptusNet - Everyday: 50Mbps, unlimited data for $79 per month.
OptusNet - Family Entertainer: 50Mbps, unlimited data for $99 per month.
Cost of wireless broadband plan OptusNet - Everday 5G (5G): 83Mbps, unlimited data for $79 per month.
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month.
Contact Details OptusNet's phone number is: 1300 300 693 and website is: optus.com.au Vocal's phone number is: 1300 796700 and website is: vocal.com.au
Read Reviews Read reviews of OptusNet. Read reviews of Vocal.

OptusNet and Vocal NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Vocal broadband NBN reviews Vocal nbn25
(NBN)
(12 month contract)
$55 $55 19 Mb/s Unlim
Vocal broadband NBN reviews Vocal nbn25
(NBN)
(Month by month)
$59
Setup Fee: $150
$65.25 19 Mb/s Unlim

OptusNet and Vocal NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
OptusNet broadband NBN reviews OptusNet Everyday
(NBN)
(Month by month)
$79 $79 50 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 50 Mb/s Unlim

OptusNet and Vocal Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
OptusNet broadband NBN reviews OptusNet Everyday Fast
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 100 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer Fast
(NBN)
(Month by month)
$119
$109 for first 6 months
$116.5 100 Mb/s Unlim

Summary of OptusNet and Vocal comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: OptusNet rates higher overall than Vocal does.
  • Recommended: OptusNet is more highly recommended than Vocal.
  • Reliability: OptusNet rates higher for reliability than Vocal does.
  • Customer Service: OptusNet rates higher for customer service than Vocal does.
  • Value for Money: OptusNet rates higher for value for money than Vocal does.
  • Technical Support: OptusNet rates higher for technical support than Vocal does.

How to decide between OptusNet and Vocal? - next steps

  • Read reviews of OptusNet and Vocal to see what people think of these companies
  • Read our detailed information on OptusNet and Vocal to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - OptusNet and Vocal
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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