SpinTel vs Escapenet: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 6 first-person reviewer ratings (SpinTel 5, Escapenet 1).
SpinTel is a well-established player with a long history in the Australian market, often reviewed positively for its consistent performance and customer service. Escapenet, on the other hand, is a smaller, independent provider that appeals to those looking for competitive pricing and a more personalised approach. While SpinTel offers a broad range of plans, Escapenet typically focuses on delivering value with its no-frills NBN options, suiting different budgets and priorities.
SpinTel and Escapenet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and Escapenet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | Escapenet |
|---|---|---|
| About |
 |
 |
| SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | Escapenet is an Australian provider offering simple, no fuss broadband plans. | |
| Go to SpinTel | Go to Escapenet | |
| Overall Rating |
3.8
SpinTel has a overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | SpinTel uses call centres based in Australia and Philippines. | [Not enough reviews] |
| Services Offered | SpinTel offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $69.95 per month. SpinTel - Fixed Wireless 25: 25Mbps, unlimited data for $69.95 per month. |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of Escapenet. |
| Go to SpinTel | Go to Escapenet |
SpinTel and Escapenet NBN25 plans (25Mbps download speed)
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
|
Fixed Wireless 25
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$69.95/mth
$56 for first 6 months |
Go to site |
|
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.95/mth
$44 for first 6 months |
Go to site |
SpinTel and Escapenet NBN50 plans (50Mbps download speed)
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
SpinTel and Escapenet Ultrafast plans (>100Mbps download speed)
|
|
Wireless Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$84.95/mth
$74 for first 6 months |
Go to site |
|
|
Home Plus
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$89.95/mth
$76 for first 6 months |
Go to site |
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89.95/mth
$79 for first 6 months |
Go to site |
|
|
Wireless Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$89.95/mth
$79 for first 6 months |
Go to site |
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Wireless Super
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$94.95/mth
$84 for first 6 months |
Go to site |
|
|
Home Turbofast
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$94.95/mth
$84 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$104.95/mth
$94 for first 6 months |
Go to site |
|
|
Superfast
NBN - Fixed Line
240 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
600 Mb/s
Unlimited data
|
$120/mth | Go to site |
Summary of SpinTel and Escapenet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Escapenet rates higher overall than SpinTel does.
- Recommended: Escapenet is more highly recommended than SpinTel.
- Reliability: SpinTel and Escapenet have pretty similar ratings for reliability.
- Customer Service: Escapenet rates higher for customer service than SpinTel does.
- Value for Money: Escapenet rates higher for value for money than SpinTel does.
- Technical Support: SpinTel and Escapenet have pretty similar ratings in terms of technical support.
How to decide between SpinTel and Escapenet? - next steps
- Read reviews of SpinTel and Escapenet to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and Escapenet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs Escapenet
Is SpinTel better than Escapenet?
SpinTel has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.8 out of 5. Escapenet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN100, SpinTel or Escapenet?
SpinTel's cheapest NBN100 plan is the Wireless Plus at $74/month intro for 6 months, then $84.95/month. Escapenet's cheapest NBN100 plan is the Homefast at $90/month ongoing. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, SpinTel or Escapenet?
Escapenet scores 5.0 out of 5 on customer service vs SpinTel's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, SpinTel's call centre is based in Australia and the Philippines and Escapenet's is based in Australia.
What plans do SpinTel and Escapenet offer?
SpinTel offers 9 NBN plans and 2 wireless plans. Escapenet offers 6 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and Escapenet's call centres?
SpinTel's customer support is based in Australia and the Philippines. Escapenet's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to Escapenet (or Escapenet to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
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