SpinTel vs iPrimus: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 6 first-person reviewer ratings (SpinTel 5, iPrimus 1).
iPrimus is a well-known name in Australian broadband, owned by Vocus and generally positioning itself at the premium end of the market. SpinTel, on the other hand, is a more budget-friendly option, often praised in reviews for its no-frills approach and competitive pricing. This comparison looks at how these two providers stack up for different types of users, from their NBN plans to customer service behaviour.
SpinTel and iPrimus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and iPrimus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | iPrimus |
|---|---|---|
| About |
 |
 |
| SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | iPrimus is a value nbn and mobile brand owned by Vocus, the group behind Dodo. It targets households after straightforward, mid-priced broadband. | |
| Go to SpinTel | Go to iPrimus | |
| Overall Rating |
3.8
SpinTel has a overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | SpinTel uses call centres based in Australia and Philippines. | [Not enough reviews] |
| Services Offered | SpinTel offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $69.95 per month. SpinTel - Fixed Wireless 25: 25Mbps, unlimited data for $69.95 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iPrimus - Standard Plus: 50Mbps, unlimited data for $90 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
iPrimus's phone number is: 13 17 89 and website is: iprimus.com.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of iPrimus. |
| Go to SpinTel | Go to iPrimus |
SpinTel and iPrimus NBN25 plans (25Mbps download speed)
|
Fixed Wireless 25
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$69.95/mth
$56 for first 6 months |
Go to site |
|
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.95/mth
$44 for first 6 months |
Go to site |
SpinTel and iPrimus NBN50 plans (50Mbps download speed)
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$90/mth | Go to site |
SpinTel and iPrimus Ultrafast plans (>100Mbps download speed)
|
|
Wireless Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$84.95/mth
$74 for first 6 months |
Go to site |
|
|
Home Plus
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$89.95/mth
$76 for first 6 months |
Go to site |
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89.95/mth
$79 for first 6 months |
Go to site |
|
|
Wireless Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$89.95/mth
$79 for first 6 months |
Go to site |
|
|
Wireless Super
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$94.95/mth
$84 for first 6 months |
Go to site |
|
|
Home Turbofast
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$94.95/mth
$84 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Premium plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$104.95/mth
$94 for first 6 months |
Go to site |
|
|
Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$107/mth | Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$122/mth | Go to site |
Summary of SpinTel and iPrimus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel rates higher overall than iPrimus does.
- Recommended: SpinTel is more highly recommended than iPrimus.
- Reliability: SpinTel rates higher for reliability than iPrimus does.
- Customer Service: iPrimus rates higher for customer service than SpinTel does.
- Value for Money: SpinTel rates higher for value for money than iPrimus does.
- Technical Support: SpinTel rates higher for technical support than iPrimus does.
How to decide between SpinTel and iPrimus? - next steps
- Read reviews of SpinTel and iPrimus to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and iPrimus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs iPrimus
Is SpinTel better than iPrimus?
SpinTel has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.8 out of 5. iPrimus has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN100, SpinTel or iPrimus?
SpinTel's cheapest NBN100 plan is the Wireless Plus at $74/month intro for 6 months, then $84.95/month. iPrimus's cheapest NBN100 plan is the Premium at $100/month ongoing. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, SpinTel or iPrimus?
iPrimus scores 4.0 out of 5 on customer service vs SpinTel's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, SpinTel's call centre is based in Australia and the Philippines and iPrimus's is based in Australia and the Philippines.
What plans do SpinTel and iPrimus offer?
SpinTel offers 9 NBN plans and 2 wireless plans. iPrimus offers 5 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and iPrimus's call centres?
SpinTel's customer support is based in Australia and the Philippines. iPrimus's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to iPrimus (or iPrimus to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
About iPrimus
When the connection is stable, it's great. But I regularly find that it drops out particularly at night and will have to reboot my router semi-regularly
I've come from their ADSL2+ plans many moons ago and have had only consistent good experiences with them. Even when I shifted to NBN and the system kept…
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