SpinTel vs Swoop - Which is the best NBN internet provider?
SpinTel and Swoop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and Swoop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | Swoop |
|---|---|---|
| About |
|
|
| Since its beginnings in 1996, SpinTel has grown to become one of Australia's leading service providers. | Swoop Broadband is an ASX-listed Australian internet provider that runs its own fixed wireless network of more than 470 towers alongside reselling nbn. The retail brand started life in regional Victoria in the 1990s and now offers nbn 25 through to nbn 1000, plus FTTP and Opticomm where the local infrastructure is in place. Swoop also runs business internet and mobile plans, and was named a 2026 ProductReview award winner in the Internet Service Provider category. | |
| Go to SpinTel | Go to Swoop | |
| Overall Rating |
3.6
SpinTel has a overall rating of 3.6 out of 5 based on 9 reviews. SpinTel is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 67% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.7 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.7 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3.4 SpinTel's customer service is rated as ok by our users. SpinTel has an overall rating of 3.4 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.7 SpinTel's technical support is rated as good by our users. SpinTel has an overall rating of 3.7 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | SpinTel uses call centres based in Australia and Philippines. | [Not enough reviews] |
| Services Offered | SpinTel offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
Swoop - nbn 25: 25Mbps, unlimited data for $69 per month. Swoop - Fixed Wireless 30: 29Mbps, unlimited data for $69 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Swoop - nbn 50: 50Mbps, unlimited data for $84 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
Swoop's phone number is: 1300 66 55 75 and website is: www.swoop.com.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of Swoop. |
| Go to SpinTel | Go to Swoop |
SpinTel and Swoop NBN25 plans (25Mbps download speed)
|
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
|
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69/mth
$54 for first 6 months |
Go to site |
|
|
Fixed Wireless 30
NBN - Fixed Wireless
29 Mb/s
Unlimited data
|
$69/mth
$54 for first 6 months |
Go to site |
SpinTel and Swoop NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84/mth
$69 for first 6 months |
Go to site |
SpinTel and Swoop Ultrafast plans (>100Mbps download speed)
|
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Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Fixed Wireless 120
NBN - Fixed Wireless
114 Mb/s
Unlimited data
|
$94/mth
$74 for first 6 months |
Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94/mth
$72 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
|
nbn 1000
NBN - Fixed Line
890 Mb/s
Unlimited data
|
$109/mth
$85 for first 6 months |
Go to site |
|
|
Fixed Wireless 250
NBN - Fixed Wireless
237 Mb/s
Unlimited data
|
$119/mth
$94 for first 6 months |
Go to site |
Summary of SpinTel and Swoop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel rates higher overall than Swoop does.
- Recommended: SpinTel is more highly recommended than Swoop.
- Reliability: SpinTel rates higher for reliability than Swoop does.
- Customer Service: SpinTel rates higher for customer service than Swoop does.
- Value for Money: SpinTel rates higher for value for money than Swoop does.
- Technical Support: SpinTel rates higher for technical support than Swoop does.
How to decide between SpinTel and Swoop? - next steps
- Read reviews of SpinTel and Swoop to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and Swoop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs Swoop
Is SpinTel better than Swoop?
SpinTel has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. Swoop has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, SpinTel or Swoop?
SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. Swoop's cheapest NBN25 plan is the nbn 25 at $54/month intro for 6 months, then $69/month. SpinTel is cheaper on the ongoing price after any intro period ends.
What plans do SpinTel and Swoop offer?
SpinTel offers 3 NBN plans and 2 wireless plans. Swoop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and Swoop's call centres?
SpinTel's customer support is based in Australia and the Philippines. Swoop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to Swoop (or Swoop to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
I've been using SpinTel NBN for a while now, and I'm really impressed. The service is reliable, and the speeds are consistent, which is great for…
Huge number (up to 50) of small disconnections every day that makes their service untenable when trying to work from home and conduct online video…
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