Telstra vs Moose Mobile - Which is the best NBN internet provider?
Telstra is Australia’s biggest telco, known for reliable connections and good customer service, particularly in rural areas, though reviews consistently highlight its premium price. On the other hand, Moose Mobile is a smaller player, often praised for its cheaper NBN plans, making it a strong contender for those prioritising value over the extensive network and support Telstra offers. Ultimately, Telstra suits those who want rock-solid reliability and don't mind paying more, while Moose Mobile is for the budget-conscious user looking for a straightforward NBN service.
Telstra and Moose Mobile are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Moose Mobile internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Moose Mobile |
|---|---|---|
| About |
 |
|
| Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Telstra TV. The old BigPond brand has long since been retired. | Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | |
| Go to Telstra | Go to Moose Mobile | |
| Overall Rating |
3.9
Telstra has a overall rating of 3.9 out of 5 based on 9 reviews. Telstra is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 89% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.6 Telstra is rated as good for value for money by our users. Telstra has an overall rating of 3.6 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | [Not enough reviews] |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
Moose Mobile - Value: 25Mbps, unlimited data for $64.8 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.8 per month. |
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Moose Mobile. |
| Go to Telstra | Go to Moose Mobile |
Telstra and Moose Mobile NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.8/mth
$44.8 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Telstra and Moose Mobile NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.8/mth
$59.8 for first 6 months |
Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Telstra and Moose Mobile Ultrafast plans (>100Mbps download speed)
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of Telstra and Moose Mobile comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Telstra and Moose Mobile have pretty similiar ratings overall.
- Recommended: Moose Mobile is more highly recommended than Telstra.
- Reliability: Telstra and Moose Mobile have pretty similar ratings for reliability.
- Customer Service: Telstra rates higher for customer service than Moose Mobile does.
- Value for Money: Telstra rates higher for value for money than Moose Mobile does.
- Technical Support: Telstra and Moose Mobile have pretty similar ratings in terms of technical support.
How to decide between Telstra and Moose Mobile? - next steps
- Read reviews of Telstra and Moose Mobile to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Moose Mobile
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Moose Mobile
Is Telstra better than Moose Mobile?
Telstra has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Telstra or Moose Mobile?
Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Moose Mobile's cheapest NBN50 plan is the Premium at $59.80/month intro for 6 months, then $83.80/month. Moose Mobile is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or Moose Mobile?
Telstra scores 4.0 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Moose Mobile's is based in Australia.
What plans do Telstra and Moose Mobile offer?
Telstra offers 5 NBN plans and 3 wireless plans. Moose Mobile offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Moose Mobile's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Moose Mobile's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Moose Mobile (or Moose Mobile to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
I have used a few cheaper services but, this one cost more but is reliable
Customer service is good since they are easy to contact Connection is reliable especially during thunderstorms Value for money is average since it is…
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
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