TPG vs Moose Mobile - Which is the best NBN internet provider?
TPG is a well-established player in the Australian broadband market, often praised by customers for its reliable connections and helpful customer service when issues arise. On the other hand, Moose Mobile, while newer to NBN, is known for its competitive pricing, especially for those seeking a more budget-friendly option. TPG reviews frequently mention consistent speeds for streaming and work, though some note price increases over time; Moose Mobile aims to attract users looking for straightforward, cheaper plans. Ultimately, TPG suits those prioritising a known entity with solid performance, while Moose Mobile targets cost-conscious users.
TPG and Moose Mobile are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Moose Mobile internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Moose Mobile |
|---|---|---|
| About |
 |
|
| TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | |
| Go to TPG | Go to Moose Mobile | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 15 reviews. TPG is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 87% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.1 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | [Not enough reviews] |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Moose Mobile - Value: 25Mbps, unlimited data for $64.8 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $89.99 per month. |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.8 per month. |
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Moose Mobile. |
| Go to TPG | Go to Moose Mobile |
TPG and Moose Mobile NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.8/mth
$44.8 for first 6 months |
Go to site |
TPG and Moose Mobile NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.8/mth
$59.8 for first 6 months |
Go to site |
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
TPG and Moose Mobile Ultrafast plans (>100Mbps download speed)
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 12 months |
Go to site |
|
|
NBN Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of TPG and Moose Mobile comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: TPG and Moose Mobile have pretty similiar ratings overall.
- Recommended: Moose Mobile is more highly recommended than TPG.
- Reliability: TPG and Moose Mobile have pretty similar ratings for reliability.
- Customer Service: TPG rates higher for customer service than Moose Mobile does.
- Value for Money: TPG rates higher for value for money than Moose Mobile does.
- Technical Support: TPG and Moose Mobile have pretty similar ratings in terms of technical support.
How to decide between TPG and Moose Mobile? - next steps
- Read reviews of TPG and Moose Mobile to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Moose Mobile
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Moose Mobile
Is TPG better than Moose Mobile?
TPG has 15 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, TPG or Moose Mobile?
TPG's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Moose Mobile's cheapest NBN50 plan is the Premium at $59.80/month intro for 6 months, then $83.80/month. Moose Mobile is cheaper on the ongoing price after any intro period ends.
Which has better customer service, TPG or Moose Mobile?
TPG scores 4.1 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Moose Mobile's is based in Australia.
What plans do TPG and Moose Mobile offer?
TPG offers 3 NBN plans, 2 fibre plans and 2 wireless plans. Moose Mobile offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Moose Mobile's call centres?
TPG's customer support is based in Australia, India and the Philippines. Moose Mobile's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Moose Mobile (or Moose Mobile to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
the connection is so reliable. I have been with them for years.
Connecting and staying connected with TPG was easy, never had any outages or issues in 10 years. Getting download information is not simple though,…
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
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