TPG vs Optus - Which is the best NBN internet provider?
Updated 14 August 2026. Plan prices on this page pull live from our database. Ratings are from 30 first-person reviewer ratings (TPG 17, Optus 13).
Optus is a major telco offering a premium experience with reliable connections and easy setup, often suiting households of all sizes despite some concerns about price increases and customer service wait times. TPG, on the other hand, is known for consistent speeds and value, particularly for budget-conscious users, though reviews also mention price hikes and occasional peak hour slowdowns. Ultimately, Optus aims for a more comprehensive package, while TPG focuses on solid performance at a competitive price point.
TPG and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Optus |
|---|---|---|
| About |
 |
 |
| TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to TPG | Go to Optus | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 17 reviews. TPG is a very good broadband internet provider according to our users. |
4
Optus has an overall rating of 4 out of 5 based on 13 reviews. Optus is a very good broadband internet provider according to our users. |
| Recommended | 82% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | 77% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
4.2 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service |
4 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4 out of 5 for customer service. |
4 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
3.9 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
4 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4 out of 5 for technical support. |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
TPG - NBN25: 25Mbps, unlimited data for $79.99 per month. |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $89.99 per month. |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Optus. |
| Go to TPG | Go to Optus |
TPG and Optus NBN25 plans (25Mbps download speed)
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
TPG and Optus NBN50 plans (50Mbps download speed)
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
TPG and Optus Ultrafast plans (>100Mbps download speed)
|
|
NBN100
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 12 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 12 months |
Go to site |
|
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Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
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NBN Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
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NBN Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
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Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
Summary of TPG and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: TPG and Optus have pretty similiar ratings overall.
- Recommended: TPG is more highly recommended than Optus.
- Reliability: TPG and Optus have pretty similar ratings for reliability.
- Customer Service: TPG and Optus have pretty similar ratings for customer service.
- Value for Money: TPG and Optus have pretty similar ratings in terms of value for money.
- Technical Support: TPG and Optus have pretty similar ratings in terms of technical support.
How to decide between TPG and Optus? - next steps
- Read reviews of TPG and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Optus
Is TPG better than Optus?
Both rate 4 out of 5 overall on Oz Broadband Reviews. TPG has 17 reviews and Optus has 13. On recommend-to-a-friend, 82% of TPG reviewers said they'd recommend the provider, vs 77% for Optus. Read the full reviews above to form your own view.
Which is cheaper for NBN50, TPG or Optus?
TPG's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Optus's cheapest NBN50 plan is the Everyday at $87/month intro for 12 months, then $97/month. TPG is cheaper on the ongoing price after any intro period ends.
Which has better customer service, TPG or Optus?
TPG and Optus score similarly on customer service, 4.0 vs 4.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Optus's is based in Australia, India and the Philippines.
What plans do TPG and Optus offer?
TPG offers 6 NBN plans and 2 wireless plans. Optus offers 5 wireless plans and 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Optus's call centres?
TPG's customer support is based in Australia, India and the Philippines. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Optus (or Optus to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
No change. Happy with them.
Internet not super reliable and often much slower than advertised.
About Optus
Occasional drop outs quite annoying. Pricing is making us consider another provider on the telco network
Going to get highest nbn fttp plan with Optus late this year or next year
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