TPG vs OptusNet - Which is the best broadband internet provider?

TPG and OptusNet are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and OptusNet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria TPG OptusNet
About TPG broadband NBN, wireless and adsl internet reviews and plan comparisons
TPG merged with Vodaphone in 2020 and also own iiNet.
OptusNet broadband NBN, wireless and adsl internet reviews and plan comparisons
Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.
Overall Rating 4
TPG has a overall rating of 4 out of 5 based on 24 reviews over the last 12 months.
TPG is a very good broadband internet provider according to reviews submitted to this site.
3.8
OptusNet has an overall rating of 3.8 out of 5 based on 16 reviews over the last 12 months.
OptusNet is a good broadband internet provider according to reviews submitted to this site.
Recommended 79% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. 69% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider.
Reliability 4.1
TPG's reliability is rated as very good by users who have submitted reviews to this site. TPG has an overall rating of 4.1 out of 5 for reliability.
4
OptusNet's reliability is rated as very good by users who have submitted reviews to this site. OptusNet has an overall rating of 4 out of 5 for reliability.
Customer Service 3.9
TPG's customer service is rated as good by users who have submitted reviews to this site. TPG has an overall rating of 3.9 out of 5 for customer service.
3.5
OptusNet's customer service is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.5 out of 5 for customer service.
Value for Money 3.9
TPG is rated as good for value for money by users who have submitted reviews to this site. TPG has an overall rating of 3.9 out of 5 for value for money.
3.9
OptusNet is rated as good for value for money by users who have submitted reviews to this site. OptusNet has an overall rating of 3.9 out of 5 for value for money.
Technical Support 3.9
TPG's technical support is rated as good by users who have submitted reviews to this site. TPG has an overall rating of 3.9 out of 5 for technical support.
3.6
OptusNet's technical support is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.6 out of 5 for technical support.
Australian based technical support No, TPG uses a mix of Australian based and overseas call centres for technical support. No, OptusNet uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location TPG uses call centres based in Australia, India and Philippines. OptusNet uses call centres based in Australia, India and Phillipines.
Services Offered TPG offers a range of broadband and internet related services including internet plans. OptusNet offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data TPG - NBN25: 22Mbps, unlimited data for $64.99 per month.
Cost of 50Mbps NBN Plan with unlimited data TPG - NBN50: 48Mbps, unlimited data for $69.99 per month.
OptusNet - Everyday: 50Mbps, unlimited data for $79 per month.
OptusNet - Family Entertainer: 50Mbps, unlimited data for $99 per month.
Cost of wireless broadband plan TPG - Home Wireless Plus (5G): 50Mbps, unlimited data for $59.99 per month.
OptusNet - Everday 5G (5G): 83Mbps, unlimited data for $79 per month.
Contact Details TPG's phone number is: 13 14 23 and website is: tpg.com.au OptusNet's phone number is: 1300 300 693 and website is: optus.com.au
Read Reviews Read reviews of TPG. Read reviews of OptusNet.

TPG and OptusNet NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
TPG broadband NBN reviews TPG NBN25
(NBN)
(6 month contract)
$64.99 $64.99 22 Mb/s Unlim

TPG and OptusNet NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
TPG broadband NBN reviews TPG NBN50
(NBN)
(6 month contract)
$69.99 $69.99 48 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Everyday
(NBN)
(Month by month)
$79 $79 50 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 50 Mb/s Unlim

TPG and OptusNet Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
TPG broadband NBN reviews TPG NBN100
(NBN)
(6 month contract)
$89.99
$79.99 for first 6 months
$87.49 95 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Everyday Fast
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 100 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer Fast
(NBN)
(Month by month)
$119
$109 for first 6 months
$116.5 100 Mb/s Unlim

Summary of TPG and OptusNet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: TPG and OptusNet have pretty similiar ratings overall.
  • Recommended: TPG is more highly recommended than OptusNet.
  • Reliability: TPG and OptusNet have pretty similar ratings for reliability.
  • Customer Service: TPG rates higher for customer service than OptusNet does.
  • Value for Money: TPG and OptusNet have pretty similar ratings in terms of value for money.
  • Technical Support: TPG rates higher for technical support than OptusNet does.

How to decide between TPG and OptusNet? - next steps

  • Read reviews of TPG and OptusNet to see what people think of these companies
  • Read our detailed information on TPG and OptusNet to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - TPG and OptusNet
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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