Vocal vs OptusNet - Which is the best broadband internet provider?

Vocal and OptusNet are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vocal and OptusNet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Vocal OptusNet
About Vocal broadband NBN, wireless and adsl internet reviews and plan comparisons
Vocal was founded in 2003 and is a 100% owned broadband company that provides nbn and mobile internet services.
OptusNet broadband NBN, wireless and adsl internet reviews and plan comparisons
Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.
Overall Rating [Not enough reviews] 3.8
OptusNet has an overall rating of 3.8 out of 5 based on 16 reviews over the last 12 months.
OptusNet is a good broadband internet provider according to reviews submitted to this site.
Recommended [Not enough reviews] 69% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider.
Reliability [Not enough reviews] 4
OptusNet's reliability is rated as very good by users who have submitted reviews to this site. OptusNet has an overall rating of 4 out of 5 for reliability.
Customer Service [Not enough reviews] 3.5
OptusNet's customer service is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.5 out of 5 for customer service.
Value for Money [Not enough reviews] 3.9
OptusNet is rated as good for value for money by users who have submitted reviews to this site. OptusNet has an overall rating of 3.9 out of 5 for value for money.
Technical Support [Not enough reviews] 3.6
OptusNet's technical support is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.6 out of 5 for technical support.
Australian based technical support [Not enough reviews] No, OptusNet uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location [Not enough reviews] OptusNet uses call centres based in Australia, India and Phillipines.
Services Offered [Not enough reviews] OptusNet offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data
Cost of 50Mbps NBN Plan with unlimited data OptusNet - Everyday: 50Mbps, unlimited data for $79 per month.
OptusNet - Family Entertainer: 50Mbps, unlimited data for $99 per month.
Cost of wireless broadband plan Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month.
OptusNet - Everday 5G (5G): 83Mbps, unlimited data for $79 per month.
Contact Details Vocal's phone number is: 1300 796700 and website is: vocal.com.au OptusNet's phone number is: 1300 300 693 and website is: optus.com.au
Read Reviews Read reviews of Vocal. Read reviews of OptusNet.

Vocal and OptusNet NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Vocal broadband NBN reviews Vocal nbn25
(NBN)
(12 month contract)
$55 $55 19 Mb/s Unlim
Vocal broadband NBN reviews Vocal nbn25
(NBN)
(Month by month)
$59
Setup Fee: $150
$65.25 19 Mb/s Unlim

Vocal and OptusNet NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
OptusNet broadband NBN reviews OptusNet Everyday
(NBN)
(Month by month)
$79 $79 50 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 50 Mb/s Unlim

Vocal and OptusNet Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
OptusNet broadband NBN reviews OptusNet Everyday Fast
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 100 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer Fast
(NBN)
(Month by month)
$119
$109 for first 6 months
$116.5 100 Mb/s Unlim

Summary of Vocal and OptusNet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: OptusNet rates higher overall than Vocal does.
  • Recommended: OptusNet is more highly recommended than Vocal.
  • Reliability: OptusNet rates higher for reliability than Vocal does.
  • Customer Service: OptusNet rates higher for customer service than Vocal does.
  • Value for Money: OptusNet rates higher for value for money than Vocal does.
  • Technical Support: OptusNet rates higher for technical support than Vocal does.

How to decide between Vocal and OptusNet? - next steps

  • Read reviews of Vocal and OptusNet to see what people think of these companies
  • Read our detailed information on Vocal and OptusNet to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Vocal and OptusNet
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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