Vodafone vs Superloop - Which is the best NBN internet provider?
Vodafone, a global giant, offers NBN as part of its broader telco services, often appealing to customers who prefer a single provider for mobile and internet. Superloop, on the other hand, is an Australian-owned internet specialist, frequently praised by reviewers for its consistent speeds and quick activation, though some customers note frustrations with technical support response times and steady price increases. Vodafone generally suits those wanting a familiar brand and bundled options, while Superloop is often chosen by users prioritising raw internet performance and a local focus.
NBN plans from $72.00/mth · Partner
Vodafone and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vodafone and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vodafone | Superloop |
|---|---|---|
| About |
 |
 Partner |
| Vodafone is a large telecommunications company that offers NBN and wireless broadband plans. | Superloop provides internet services in Australia, Singapore, Hong Kong, Pacific Islands & the USA. In Australia they operate their own fixed fibre and fired wireless networks. | |
| Go to Vodafone | Go to Superloop | |
| Overall Rating |
4.2
Vodafone has a overall rating of 4.2 out of 5 based on 8 reviews. Vodafone is a very good broadband internet provider according to our users. |
4.3
Superloop has an overall rating of 4.3 out of 5 based on 13 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | 88% of people who have written reviews on this site would recommend Vodafone to their friends as a broadband internet provider. | 85% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability |
3.8 Vodafone's reliability is rated as good by our users. Vodafone has an overall rating of 3.8 out of 5 for reliability. |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
| Customer Service |
4.5 Vodafone's customer service is rated as excellent by our users. Vodafone has an overall rating of 4.5 out of 5 for customer service. |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
| Value for Money |
4 Vodafone is rated as very good for value for money by our users. Vodafone has an overall rating of 4 out of 5 for value for money. |
4 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.3 Vodafone's technical support is rated as very good by our users. Vodafone has an overall rating of 4.3 out of 5 for technical support. |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | No, Vodafone uses a mix of Australian based and overseas call centres for technical support. | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | Vodafone uses call centres based in Australia, India and Egypt. | Superloop uses call centres based in Australia. |
| Services Offered | Vodafone offers a range of broadband and internet related services including NBN internet plans. | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Vodafone - Basic: 25Mbps, unlimited data for $74 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Vodafone - Essential: 50Mbps, unlimited data for $84 per month. |
Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $75 per month. Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. |
| Cost of wireless broadband plan |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of Vodafone. | Read reviews of Superloop. |
| Go to Vodafone | Go to Superloop |
Vodafone and Superloop NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$74/mth | Go to site |
Vodafone and Superloop NBN50 plans (50Mbps download speed)
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Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$75/mth | Go to site |
|
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Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84/mth | Go to site |
|
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
Vodafone and Superloop Ultrafast plans (>100Mbps download speed)
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
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$79/mth | Go to site |
|
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
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Essential+
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth
$69 for first 12 months |
Go to site |
|
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Home Fast+
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94/mth
$74 for first 12 months |
Go to site |
|
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
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Home Superfast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$104/mth
$84 for first 12 months |
Go to site |
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of Vodafone and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Vodafone and Superloop have pretty similiar ratings overall.
- Recommended: Vodafone and Superloop are recommended about the same.
- Reliability: Superloop rates higher for reliability than Vodafone does.
- Customer Service: Vodafone rates higher for customer service than Superloop does.
- Value for Money: Vodafone and Superloop have pretty similar ratings in terms of value for money.
- Technical Support: Vodafone and Superloop have pretty similar ratings in terms of technical support.
How to decide between Vodafone and Superloop? - next steps
- Read reviews of Vodafone and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - Vodafone and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vodafone vs Superloop
Is Vodafone better than Superloop?
On Oz Broadband Reviews Vodafone rates 4.2 out of 5 from 8 reviews and Superloop rates 4.3 from 13 reviews. On individual metrics, Superloop wins on reliability (4.5 vs 3.8). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Vodafone or Superloop?
Vodafone's cheapest NBN50 plan is the Essential at $84/month ongoing. Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Vodafone is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Vodafone or Superloop?
Vodafone scores 4.5 out of 5 on customer service vs Superloop's 4.2, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vodafone's call centre is based in Australia, India and Egypt and Superloop's is based in Australia.
What plans do Vodafone and Superloop offer?
Vodafone offers 5 NBN plans and 3 wireless plans. Superloop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Vodafone and Superloop's call centres?
Vodafone's customer support is based in Australia, India and Egypt. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vodafone to Superloop (or Superloop to Vodafone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vodafone
My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various…
Customer Service: I have always had a seamless time contacting and resolving problems with Vodafone's customer service team. 5/5 Technical Support: As…
About Superloop
Network performance is consistent; during peak hours, the speeds remain close to what the plan states. Superloop offers great pricing and is an affordable…
A lot less hassle compared to telstra. Actually helpful.
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