Vodafone vs Superloop - Which is the best NBN internet provider?
Vodafone, a global giant, offers NBN as part of its broader telco services, often appealing to customers who prefer a single provider for mobile and internet. Superloop, on the other hand, is an Australian-owned internet specialist, frequently praised by reviewers for its consistent speeds and quick activation, though some customers note frustrations with technical support response times and steady price increases. Vodafone generally suits those wanting a familiar brand and bundled options, while Superloop is often chosen by users prioritising raw internet performance and a local focus.
NBN plans from $78.00/mth · Partner
Vodafone and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vodafone and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vodafone | Superloop |
|---|---|---|
| About |
|
 Partner |
| Vodafone is one of Australia's three major mobile networks and has been part of TPG Telecom since the 2020 merger. Alongside mobile it sells nbn and 5G home wireless broadband. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to Vodafone | Go to Superloop | |
| Overall Rating | [Not enough reviews] |
4.4
Superloop has an overall rating of 4.4 out of 5 based on 18 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 89% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4.2 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Superloop uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Vodafone - Essential: 25Mbps, unlimited data for $84 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $78 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Vodafone - Essential+: 50Mbps, unlimited data for $94 per month. |
Superloop - Extra Value: 50Mbps, unlimited data for $89 per month. |
| Cost of wireless broadband plan |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of Vodafone. | Read reviews of Superloop. |
| Go to Vodafone | Go to Superloop |
Vodafone and Superloop NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78/mth
$58 for first 6 months |
Go to site |
|
|
Essential
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$84/mth
$69 for first 12 months |
Go to site |
Vodafone and Superloop NBN50 plans (50Mbps download speed)
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89/mth
$69 for first 6 months |
Go to site |
|
|
Essential+
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$94/mth | Go to site |
Vodafone and Superloop Ultrafast plans (>100Mbps download speed)
|
|
Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Home Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$98/mth
$83 for first 6 months |
Go to site |
|
|
Home Fast
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$99/mth
$94 for first 12 months |
Go to site |
|
|
Home Fast+
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$94 for first 12 months |
Go to site |
|
|
Creator
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$102/mth
$82 for first 6 months |
Go to site |
|
|
Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104/mth
$99 for first 12 months |
Go to site |
|
|
Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$74 for first 6 months |
Go to site |
|
|
Fixed Wireless Super Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$108/mth
$93 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$114/mth
$84 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114/mth
$109 for first 12 months |
Go to site |
|
|
Hyperspeed
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$168/mth
$148 for first 6 months |
Go to site |
Summary of Vodafone and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Vodafone does.
- Recommended: Superloop is more highly recommended than Vodafone.
- Reliability: Superloop rates higher for reliability than Vodafone does.
- Customer Service: Superloop rates higher for customer service than Vodafone does.
- Value for Money: Superloop rates higher for value for money than Vodafone does.
- Technical Support: Superloop rates higher for technical support than Vodafone does.
How to decide between Vodafone and Superloop? - next steps
- Read reviews of Vodafone and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - Vodafone and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vodafone vs Superloop
Is Vodafone better than Superloop?
Superloop has 18 verified reviews on Oz Broadband Reviews and an overall rating of 4.4 out of 5. Vodafone has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Vodafone or Superloop?
Vodafone's cheapest NBN50 plan is the Essential+ at $94/month ongoing. Superloop's cheapest NBN50 plan is the Extra Value at $69/month intro for 6 months, then $89/month. Superloop is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Vodafone or Superloop?
Superloop scores 4.2 out of 5 on customer service vs Vodafone's 2.5, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vodafone's call centre is based in Australia, India and Egypt and Superloop's is based in Australia.
What plans do Vodafone and Superloop offer?
Vodafone offers 6 NBN plans and 3 wireless plans. Superloop offers 10 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Vodafone and Superloop's call centres?
Vodafone's customer support is based in Australia, India and Egypt. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vodafone to Superloop (or Superloop to Vodafone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vodafone
Had to buy multiple range extenders to make it usable. Wouldn’t recommend
My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various…
About Superloop
I haven't had any issues with my internet and only one time I had a technician come out, due to a wire being dislodged when moving. No other issues…
Still the best most reliable provider i have had
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
More details here.
Add a review