Aussie Broadband vs Leaptel - Which is the best NBN internet provider?
Aussie Broadband is known for its highly-praised Australian support and consistent speeds, often at a higher price point, while Leaptel, owned by Telstra, generally offers more budget-friendly NBN plans. Reviews for Aussie Broadband frequently highlight their attentive service and reliability, though some customers note increasing costs. On the other hand, Leaptel typically appeals to those prioritising affordability, with its ownership providing a different level of network backing.
NBN plans from $73.00/mth · Partner
Aussie Broadband and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Aussie Broadband and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Aussie Broadband | Leaptel |
|---|---|---|
| About |
 Partner |
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| Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to Aussie Broadband | Go to Leaptel | |
| Overall Rating |
4.6
Aussie Broadband has a overall rating of 4.6 out of 5 based on 22 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 95% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.5 Aussie Broadband's reliability is rated as excellent by our users. Aussie Broadband has an overall rating of 4.5 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4 Aussie Broadband is rated as very good for value for money by our users. Aussie Broadband has an overall rating of 4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.9 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | Yes, Aussie Broadband does have Australian based technical support. | [Not enough reviews] |
| Call Centre Location | Aussie Broadband uses call centres based in Australia. | [Not enough reviews] |
| Services Offered | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
|
| Cost of wireless broadband plan |
Aussie Broadband - Regular 25GB (): 100Mbps, unlimited data for $25 per month. |
|
| Contact Details |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of Aussie Broadband. | Read reviews of Leaptel. |
| Go to Aussie Broadband | Go to Leaptel |
Aussie Broadband and Leaptel NBN25 plans (25Mbps download speed)
|
Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Aussie Broadband and Leaptel NBN50 plans (50Mbps download speed)
|
|
Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Aussie Broadband and Leaptel Ultrafast plans (>100Mbps download speed)
|
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Fixed Wireless Plus - nbn 100/20
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$93/mth | Go to site |
|
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Fixed Wireless Fast - nbn 250/20
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Fixed Wireless Superfast - nbn 400/40
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$119/mth | Go to site |
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Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
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Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
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Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
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Hyperfast HFC - nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
|
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Hyperfast - nbn 2000/200
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
|
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Hyperfast Pro - nbn 2000/500
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$220/mth | Go to site |
Summary of Aussie Broadband and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband and Leaptel have pretty similiar ratings overall.
- Recommended: Aussie Broadband and Leaptel are recommended about the same.
- Reliability: Leaptel rates higher for reliability than Aussie Broadband does.
- Customer Service: Aussie Broadband and Leaptel have pretty similar ratings for customer service.
- Value for Money: Leaptel rates higher for value for money than Aussie Broadband does.
- Technical Support: Aussie Broadband and Leaptel have pretty similar ratings in terms of technical support.
How to decide between Aussie Broadband and Leaptel? - next steps
- Read reviews of Aussie Broadband and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - Aussie Broadband and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Aussie Broadband vs Leaptel
Is Aussie Broadband better than Leaptel?
Aussie Broadband has 22 verified reviews on Oz Broadband Reviews and an overall rating of 4.6 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Aussie Broadband or Leaptel?
Aussie Broadband and Leaptel score similarly on customer service, 4.9 vs 5.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, Aussie Broadband's call centre is based in Australia and Leaptel's is based in Melbourne and Australia.
What plans do Aussie Broadband and Leaptel offer?
Aussie Broadband offers 17 NBN plans and 3 wireless plans. Leaptel offers no plans currently listed on Oz Broadband Reviews. See the full plan tables above for prices, speeds and data limits.
Where are Aussie Broadband and Leaptel's call centres?
Aussie Broadband's customer support is based in Australia. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Aussie Broadband to Leaptel (or Leaptel to Aussie Broadband)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Aussie Broadband
Aussie Broadband has earned a strong reputation for delivering fast, reliable internet backed by experienced technical support and highly professional…
I can't put it better than I did last time. Excellent service, on every metric.
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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