Escapenet vs iinet - Which is the best NBN internet provider?
iinet is a well-known name in Australian broadband, often seen as a premium option with prices to match, and reviews typically praise its reliability. Escapenet, on the other hand, is a smaller, budget-friendly player, often highlighted by users for its competitive pricing and no-frills approach. This comparison looks at how these two providers stack up, one offering a more established, full-service experience and the other focusing on affordability.
Escapenet and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Escapenet and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Escapenet | iinet |
|---|---|---|
| About |
 |
 |
| Australia broadband offer simple no fuss broadband plans. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to Escapenet | Go to iinet | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
| Cost of wireless broadband plan |
iinet - Home Wireless (4G): 15Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of Escapenet. | Read reviews of iinet. |
| Go to Escapenet | Go to iinet |
Escapenet and iinet NBN25 plans (25Mbps download speed)
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
Escapenet and iinet NBN50 plans (50Mbps download speed)
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
Escapenet and iinet Ultrafast plans (>100Mbps download speed)
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of Escapenet and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Escapenet rates higher overall than iinet does.
- Recommended: Escapenet is more highly recommended than iinet.
- Reliability: Escapenet and iinet have pretty similar ratings for reliability.
- Customer Service: Escapenet rates higher for customer service than iinet does.
- Value for Money: Escapenet and iinet have pretty similar ratings in terms of value for money.
- Technical Support: Escapenet rates higher for technical support than iinet does.
How to decide between Escapenet and iinet? - next steps
- Read reviews of Escapenet and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - Escapenet and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Escapenet vs iinet
Is Escapenet better than iinet?
Both Escapenet and iinet have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Escapenet or iinet?
Escapenet's cheapest NBN50 plan is the Basic at $80/month ongoing. iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Escapenet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Escapenet or iinet?
Escapenet scores 5.0 out of 5 on customer service vs iinet's 3.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Escapenet's call centre is based in Australia and iinet's is based in Australia, the Philippines and South Africa.
What plans do Escapenet and iinet offer?
Escapenet offers 4 NBN plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Escapenet and iinet's call centres?
Escapenet's customer support is based in Australia. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Escapenet to iinet (or iinet to Escapenet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
About iinet
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
having been with IINET for many years,I find that by not disclosing costs etc of the email change is misleading as I soon found out what it will now cost…
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