Escapenet vs Tangerine: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 8 first-person reviewer ratings (Escapenet 1, Tangerine 7).
Tangerine and Escapenet both offer competitive NBN, but they cater to slightly different needs. Tangerine is often praised for reliable connections and easy setup, though some customers report frustration with billing issues and a lack of loyalty offers. Escapenet, on the other hand, is generally seen as a more budget-friendly option, making it a good fit for those prioritising a lower monthly cost.
NBN plans from $72.90/mth · Partner
Escapenet and Tangerine are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Escapenet and Tangerine internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Escapenet | Tangerine |
|---|---|---|
| About |
 |
 Partner |
| Escapenet is an Australian provider offering simple, no fuss broadband plans. | Tangerine is a fast-growing nbn and SIM-only mobile provider founded in 2013 by brothers Andrew and Richard Branson (no relation to Virgin's Sir Richard). Known for sharp pricing, no lock-in contracts and Australian-based support, it has been part-owned by Commonwealth Bank since 2021 and has won a string of budget-provider awards. | |
| Go to Escapenet | Go to Tangerine | |
| Overall Rating | [Not enough reviews] |
3.6
Tangerine has an overall rating of 3.6 out of 5 based on 7 reviews. Tangerine is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 57% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.1 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.1 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3.1 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.4 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.7 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Tangerine uses call centres based in Australia and Philippines. |
| Services Offered | [Not enough reviews] | Tangerine offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
Tangerine - Value: 25Mbps, unlimited data for $72.90 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
Tangerine - Value Plus: 50Mbps, unlimited data for $89.90 per month. |
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, unlimited data for $34.90 per month. |
|
| Contact Details |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
| Read Reviews | Read reviews of Escapenet. | Read reviews of Tangerine. |
| Go to Escapenet | Go to Tangerine |
Escapenet and Tangerine NBN25 plans (25Mbps download speed)
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72.90/mth
$47.90 for first 6 months |
Go to site |
Escapenet and Tangerine NBN50 plans (50Mbps download speed)
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.90/mth
$64.90 for first 6 months |
Go to site |
Escapenet and Tangerine Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$88.90/mth
$63.90 for first 6 months |
Go to site |
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.90/mth
$63.90 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$92.90/mth
$67.90 for first 6 months |
Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.90/mth
$79.90 for first 6 months |
Go to site |
|
|
Superfast
NBN - Fixed Line
240 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$114.90/mth
$89.90 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
600 Mb/s
Unlimited data
|
$120/mth | Go to site |
Summary of Escapenet and Tangerine comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Escapenet rates higher overall than Tangerine does.
- Recommended: Escapenet is more highly recommended than Tangerine.
- Reliability: Escapenet and Tangerine have pretty similar ratings for reliability.
- Customer Service: Escapenet rates higher for customer service than Tangerine does.
- Value for Money: Escapenet rates higher for value for money than Tangerine does.
- Technical Support: Escapenet rates higher for technical support than Tangerine does.
How to decide between Escapenet and Tangerine? - next steps
- Read reviews of Escapenet and Tangerine to see what people think of these companies
- Visit the website of each company and do some of your own research - Escapenet and Tangerine
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Escapenet vs Tangerine
Is Escapenet better than Tangerine?
Tangerine has 7 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. Escapenet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Escapenet or Tangerine?
Escapenet's cheapest NBN50 plan is the Basic at $80/month ongoing. Tangerine's cheapest NBN50 plan is the Value Plus at $64.90/month intro for 6 months, then $89.90/month. Escapenet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Escapenet or Tangerine?
Escapenet scores 5.0 out of 5 on customer service vs Tangerine's 3.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Escapenet's call centre is based in Australia and Tangerine's is based in Australia and the Philippines.
What plans do Escapenet and Tangerine offer?
Escapenet offers 6 NBN plans. Tangerine offers 7 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Escapenet and Tangerine's call centres?
Escapenet's customer support is based in Australia. Tangerine's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Escapenet to Tangerine (or Tangerine to Escapenet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
About Tangerine
Have been reliable and relatively priced for the offering.
No benefit for loyal customer, recommend change NBN supplier every 6 months to get introduction bonus.
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