Exetel vs Origin Internet: Which is the best NBN provider?
Updated 23 October 2026. Plan prices on this page pull live from our database. Ratings are from 14 first-person reviewer ratings (Exetel 9, Origin Internet 5).
Exetel is the cheaper option for entry level NBN plans, while Origin Internet costs more. On the other hand, Origin Internet's NBN plans are a newer offering from the energy retailer.
NBN plans from $80/mth · Partner
Exetel and Origin Internet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Origin Internet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Origin Internet |
|---|---|---|
| About |
 Partner |
 |
| Go to Exetel | Go to Origin Internet | |
| Overall Rating |
4
Exetel has a overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
4
Origin Internet has an overall rating of 4 out of 5 based on 5 reviews. Origin Internet is a very good broadband internet provider according to our users. |
| Recommended | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend Origin Internet to their friends as a broadband internet provider. |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
4.2 Origin Internet's reliability is rated as very good by our users. Origin Internet has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
4 Origin Internet's customer service is rated as very good by our users. Origin Internet has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
4 Origin Internet is rated as very good for value for money by our users. Origin Internet has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
3.8 Origin Internet's technical support is rated as good by our users. Origin Internet has an overall rating of 3.8 out of 5 for technical support. |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | Yes, Origin Internet does have Australian based technical support. |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | Origin Internet uses call centres based in Australia. |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | Origin Internet offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Origin Internet - Everyday: 25Mbps, unlimited data for $95 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Origin Internet - Experience: 50Mbps, unlimited data for $109 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Origin Internet's phone number is: 13 24 61 and website is: www.originenergy.com.au/internet |
| Read Reviews | Read reviews of Exetel. | Read reviews of Origin Internet. |
| Go to Exetel | Go to Origin Internet |
Exetel and Origin Internet NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$95/mth
$55 for first 6 months |
Go to site |
Exetel and Origin Internet NBN50 plans (50Mbps download speed)
|
|
Experience
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$109/mth
$69 for first 6 months |
Go to site |
Exetel and Origin Internet Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Extra Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$114/mth
$74 for first 6 months |
Go to site |
|
|
Ultra Fast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$144/mth
$104 for first 6 months |
Go to site |
Summary of Exetel and Origin Internet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel and Origin Internet have pretty similiar ratings overall.
- Recommended: Exetel and Origin Internet are recommended about the same.
- Reliability: Origin Internet rates higher for reliability than Exetel does.
- Customer Service: Exetel rates higher for customer service than Origin Internet does.
- Value for Money: Exetel and Origin Internet have pretty similar ratings in terms of value for money.
- Technical Support: Exetel rates higher for technical support than Origin Internet does.
How to decide between Exetel and Origin Internet? - next steps
- Read reviews of Exetel and Origin Internet to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Origin Internet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Origin Internet
Is Exetel better than Origin Internet?
Both rate 4 out of 5 overall on Oz Broadband Reviews. Exetel has 9 reviews and Origin Internet has 5. On individual metrics, Origin Internet wins on reliability (4.2 vs 3.8). Read the full reviews above to form your own view.
Which has better customer service, Exetel or Origin Internet?
Exetel scores 4.3 out of 5 on customer service vs Origin Internet's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and Origin Internet's is based in Australia.
What plans do Exetel and Origin Internet offer?
Exetel offers 1 NBN plan. Origin Internet offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Origin Internet's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Origin Internet's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Origin Internet (or Origin Internet to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
About Origin Internet
I would use it NBN1000 plan when it is in the discounted period. The spend is amazing and the price is great.
Origin’s 750/40 Mbps plan is great value at just $80 a month, offering fast and highly reliable speeds for heavy streaming and gaming. The connection…
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