Exetel vs Origin Internet - Which is the best NBN internet provider?
Exetel is a long-standing independent internet provider, often reviewed well for its no-frills approach and competitive pricing, making it a good fit for budget-conscious users. Origin Internet, on the other hand, is a newer player backed by the energy giant, and while its plans are generally a bit pricier, reviews often highlight the convenience of bundling services. This comparison will help you decide if Exetel's focus on value or Origin's integrated offering suits your home internet needs better.
NBN plans from $80.00/mth · Partner
Exetel and Origin Internet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Origin Internet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Origin Internet |
|---|---|---|
| About |
 Partner |
 |
| Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | Origin Energy resells nbn and Opticomm fibre plans alongside its electricity and gas business. The pitch is bundle and save: Origin energy customers get $10 a month off their internet plan when both services are on the one bill. Plans cover nbn 25 through to nbn 1000, all unlimited, no lock in contracts, with TP Link or eero 7 modem options. Origin has won Canstar Blue Most Satisfied Customers for Bundled Energy and Telco four years running. | |
| Go to Exetel | Go to Origin Internet | |
| Overall Rating |
4.3
Exetel has a overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | [Not enough reviews] |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Origin Internet - Everyday: 25Mbps, unlimited data for $94 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Origin Internet - Experience: 50Mbps, unlimited data for $108 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Origin Internet's phone number is: 13 24 61 and website is: www.originenergy.com.au/internet |
| Read Reviews | Read reviews of Exetel. | Read reviews of Origin Internet. |
| Go to Exetel | Go to Origin Internet |
Exetel and Origin Internet NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$94/mth
$47 for first 6 months |
Go to site |
Exetel and Origin Internet NBN50 plans (50Mbps download speed)
|
|
Experience
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$108/mth
$54 for first 6 months |
Go to site |
Exetel and Origin Internet Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Extra Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$112/mth
$56 for first 6 months |
Go to site |
Summary of Exetel and Origin Internet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Origin Internet does.
- Recommended: Exetel is more highly recommended than Origin Internet.
- Reliability: Origin Internet rates higher for reliability than Exetel does.
- Customer Service: Exetel rates higher for customer service than Origin Internet does.
- Value for Money: Exetel and Origin Internet have pretty similar ratings in terms of value for money.
- Technical Support: Exetel rates higher for technical support than Origin Internet does.
How to decide between Exetel and Origin Internet? - next steps
- Read reviews of Exetel and Origin Internet to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Origin Internet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Origin Internet
Is Exetel better than Origin Internet?
Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Origin Internet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Exetel or Origin Internet?
Exetel scores 4.7 out of 5 on customer service vs Origin Internet's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and Origin Internet's is based in Australia.
What plans do Exetel and Origin Internet offer?
Exetel offers 1 NBN plan. Origin Internet offers 3 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Origin Internet's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Origin Internet's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Origin Internet (or Origin Internet to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
About Origin Internet
Origin’s 750/40 Mbps plan is great value at just $80 a month, offering fast and highly reliable speeds for heavy streaming and gaming. The connection…
Pretty average though have noticed less reliable service than being with Superloop directly
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