Exetel vs Vocal: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 10 first-person reviewer ratings (Exetel 9, Vocal 1).
Exetel and Vocal represent different ends of the NBN market; Exetel, an established player, is often reviewed as a reliable choice for those prioritising consistent performance. On the other hand, Vocal comes in at a much lower price point, appealing to budget-conscious users, though some reviews suggest a more basic service. This comparison breaks down what each provider offers to help you decide.
NBN plans from $80/mth · Partner
Exetel and Vocal are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Vocal internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Vocal |
|---|---|---|
| About |
 Partner |
 |
| Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | |
| Go to Exetel | Go to Vocal | |
| Overall Rating |
4
Exetel has a overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | [Not enough reviews] |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Vocal - nbn 25: 25Mbps, unlimited data for $50 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Vocal - nbn 50: 50Mbps, unlimited data for $70 per month. |
|
| Cost of wireless broadband plan |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
|
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Vocal. |
| Go to Exetel | Go to Vocal |
Exetel and Vocal NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$50/mth | Go to site |
Exetel and Vocal NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
Exetel and Vocal Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 750
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$180/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$230/mth | Go to site |
Summary of Exetel and Vocal comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Vocal does.
- Recommended: Exetel is more highly recommended than Vocal.
- Reliability: Exetel rates higher for reliability than Vocal does.
- Customer Service: Exetel rates higher for customer service than Vocal does.
- Value for Money: Exetel rates higher for value for money than Vocal does.
- Technical Support: Exetel rates higher for technical support than Vocal does.
How to decide between Exetel and Vocal? - next steps
- Read reviews of Exetel and Vocal to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Vocal
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Vocal
Is Exetel better than Vocal?
Exetel has 9 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Vocal has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Exetel or Vocal?
Exetel scores 4.3 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and Vocal's is based in Australia.
What plans do Exetel and Vocal offer?
Exetel offers 1 NBN plan. Vocal offers 9 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Vocal's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Vocal's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Vocal (or Vocal to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
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