Goodtel vs SpinTel - Which is the best NBN internet provider?
SpinTel is often seen as a no-frills, budget-friendly option, appealing to those who prioritise cost savings and consistent, if not flashy, performance. On the other hand, Goodtel positions itself as a provider with a social conscience, donating a portion of profits and generally attracting customers who value ethical behaviour alongside reliable NBN. Real world reviews suggest SpinTel delivers solid speeds for its price, while Goodtel users often highlight their positive experience with customer service and the feel-good factor of their purchase.
Goodtel and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Goodtel and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Goodtel | SpinTel |
|---|---|---|
| About |
|
 |
| Goodtel is a Sydney based B Corp telco that donates 50% of profits to a charity its customers choose. The catalogue covers nbn 25 through to nbn 2000 (where available), all unlimited, no lock in contracts, and the company resells Telstra wholesale for backhaul. Customer support is Australian based. Goodtel is small but has a loyal niche of buyers who want the for-purpose angle alongside a working nbn plan. | SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | |
| Go to Goodtel | Go to SpinTel | |
| Overall Rating | [Not enough reviews] |
3.8
SpinTel has an overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | SpinTel uses call centres based in Australia and Philippines. |
| Services Offered | [Not enough reviews] | SpinTel offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Goodtel - nbn 25/10: 25Mbps, unlimited data for $78.9 per month. |
SpinTel - Home Starter: 25Mbps, unlimited data for $69.95 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Goodtel - nbn 50/20: 50Mbps, unlimited data for $92.9 per month. |
|
| Cost of wireless broadband plan |
Goodtel - Mobile Broadband 15GB (): 0Mbps, unlimited data for $25 per month. |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
| Contact Details |
Goodtel's phone number is: 1300 GOODTEL and website is: www.goodtel.com.au |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Goodtel. | Read reviews of SpinTel. |
| Go to Goodtel | Go to SpinTel |
Goodtel and SpinTel NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.95/mth
$44 for first 6 months |
Go to site |
|
|
nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$71.73/mth | Go to site |
|
|
nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78.9/mth
$85 for first 1 months |
Go to site |
Goodtel and SpinTel NBN50 plans (50Mbps download speed)
|
|
nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.45/mth | Go to site |
|
|
nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$92.9/mth
$85 for first 1 months |
Go to site |
Goodtel and SpinTel Ultrafast plans (>100Mbps download speed)
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89.95/mth
$79 for first 6 months |
Go to site |
|
|
Home Plus
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$89.95/mth
$76 for first 6 months |
Go to site |
|
|
nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90.82/mth | Go to site |
|
|
nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$90.82/mth | Go to site |
|
|
Home Turbofast
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$94.95/mth
$84 for first 6 months |
Go to site |
|
|
nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99.9/mth
$85 for first 1 months |
Go to site |
|
|
nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99.9/mth
$85 for first 1 months |
Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$117.27/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$127.27/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$140/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$145.45/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$172.73/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$190/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$227.27/mth | Go to site |
Summary of Goodtel and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel rates higher overall than Goodtel does.
- Recommended: SpinTel is more highly recommended than Goodtel.
- Reliability: SpinTel rates higher for reliability than Goodtel does.
- Customer Service: SpinTel rates higher for customer service than Goodtel does.
- Value for Money: SpinTel rates higher for value for money than Goodtel does.
- Technical Support: SpinTel rates higher for technical support than Goodtel does.
How to decide between Goodtel and SpinTel? - next steps
- Read reviews of Goodtel and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Goodtel and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Goodtel vs SpinTel
Is Goodtel better than SpinTel?
SpinTel has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.8 out of 5. Goodtel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN100, Goodtel or SpinTel?
Goodtel's cheapest NBN100 plan is the nbn 100/20 at $85/month intro for 1 month, then $99.90/month. SpinTel's cheapest NBN100 plan is the Home Plus at $76/month intro for 6 months, then $89.95/month. SpinTel is cheaper on the ongoing price after any intro period ends.
What plans do Goodtel and SpinTel offer?
Goodtel offers 16 NBN plans and 5 wireless plans. SpinTel offers 4 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Goodtel and SpinTel's call centres?
Goodtel's customer support is based in Sydney. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Goodtel to SpinTel (or SpinTel to Goodtel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
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