Goodtel vs Vocal - Which is the best NBN internet provider?
Goodtel and Vocal are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Goodtel and Vocal internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Goodtel | Vocal |
|---|---|---|
| About |
|
 |
| Goodtel is a Sydney based B Corp telco that donates 50% of profits to a charity its customers choose. The catalogue covers nbn 25 through to nbn 2000 (where available), all unlimited, no lock in contracts, and the company resells Telstra wholesale for backhaul. Customer support is Australian based. Goodtel is small but has a loyal niche of buyers who want the for-purpose angle alongside a working nbn plan. | Vocal was founded in 2003 and is a 100% owned broadband company that provides nbn and mobile internet services. | |
| Go to Goodtel | Go to Vocal | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Goodtel - nbn 25/10: 25Mbps, unlimited data for $78.9 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Goodtel - nbn 50/20: 50Mbps, unlimited data for $92.9 per month. |
|
| Cost of wireless broadband plan |
Goodtel - Mobile Broadband 29GB (): 0Mbps, unlimited data for $25 per month. |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
| Contact Details |
Goodtel's phone number is: 1300 GOODTEL and website is: www.goodtel.com.au |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
| Read Reviews | Read reviews of Goodtel. | Read reviews of Vocal. |
| Go to Goodtel | Go to Vocal |
Goodtel and Vocal NBN25 plans (25Mbps download speed)
|
|
nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78.9/mth
$85 for first 1 months |
Go to site |
Goodtel and Vocal NBN50 plans (50Mbps download speed)
|
|
nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$92.9/mth
$85 for first 1 months |
Go to site |
Goodtel and Vocal Ultrafast plans (>100Mbps download speed)
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
|
nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90.82/mth | Go to site |
|
|
nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99.9/mth
$85 for first 1 months |
Go to site |
|
|
nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99.9/mth
$85 for first 1 months |
Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$117.27/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$127.27/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$140/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$145.45/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$172.73/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$190/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$227.27/mth | Go to site |
Summary of Goodtel and Vocal comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Vocal rates higher overall than Goodtel does.
- Recommended: Vocal is more highly recommended than Goodtel.
- Reliability: Vocal rates higher for reliability than Goodtel does.
- Customer Service: Vocal rates higher for customer service than Goodtel does.
- Value for Money: Vocal rates higher for value for money than Goodtel does.
- Technical Support: Vocal rates higher for technical support than Goodtel does.
How to decide between Goodtel and Vocal? - next steps
- Read reviews of Goodtel and Vocal to see what people think of these companies
- Visit the website of each company and do some of your own research - Goodtel and Vocal
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Goodtel vs Vocal
Is Goodtel better than Vocal?
Both Goodtel and Vocal have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
What plans do Goodtel and Vocal offer?
Goodtel offers 13 NBN plans and 4 wireless plans. Vocal offers 6 wireless plans and 5 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Goodtel and Vocal's call centres?
Goodtel's customer support is based in Sydney. Vocal's customer support is based in Unknown. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Goodtel to Vocal (or Vocal to Goodtel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
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