iinet vs Exetel - Which is the best NBN internet provider?
iinet and Exetel both offer competitive NBN plans, but they cater to different types of users. iinet, as part of the TPG Telecom group, generally appeals to those seeking a more established brand with a wider range of services and support options, often reflected in reviews highlighting their reliability. On the other hand, Exetel is frequently praised by reviewers for its no-frills approach and strong focus on raw performance, making it a popular choice for users who prioritise speed and value above all else.
NBN plans from $80.00/mth · Partner
iinet and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iinet and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iinet | Exetel |
|---|---|---|
| About |
 |
 Partner |
| iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to iinet | Go to Exetel | |
| Overall Rating |
3.8
iinet has a overall rating of 3.8 out of 5 based on 5 reviews. iinet is a good broadband internet provider according to our users. |
4.3
Exetel has an overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | 80% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
3.6 iinet's customer service is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for customer service. |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
| Value for Money |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
3.6 iinet's technical support is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for technical support. |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | No, iinet uses a mix of Australian based and overseas call centres for technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | iinet uses call centres based in Australia, Philippines and South Africa. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
|
| Cost of wireless broadband plan |
iinet - Home Wireless (4G): 15Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of iinet. | Read reviews of Exetel. |
| Go to iinet | Go to Exetel |
iinet and Exetel NBN25 plans (25Mbps download speed)
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NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
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$79.99/mth
$59.99 for first 6 months |
Go to site |
iinet and Exetel NBN50 plans (50Mbps download speed)
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
iinet and Exetel Ultrafast plans (>100Mbps download speed)
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One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of iinet and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than iinet does.
- Recommended: iinet and Exetel are recommended about the same.
- Reliability: iinet and Exetel have pretty similar ratings for reliability.
- Customer Service: Exetel rates higher for customer service than iinet does.
- Value for Money: iinet and Exetel have pretty similar ratings in terms of value for money.
- Technical Support: Exetel rates higher for technical support than iinet does.
How to decide between iinet and Exetel? - next steps
- Read reviews of iinet and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - iinet and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iinet vs Exetel
Is iinet better than Exetel?
On Oz Broadband Reviews iinet rates 3.8 out of 5 from 5 reviews and Exetel rates 4.3 from 6 reviews. On individual metrics, Exetel wins on customer service (4.7 vs 3.6) and tech support (4.5 vs 3.6). Read the full reviews above to form your own view.
Which has better customer service, iinet or Exetel?
Exetel scores 4.7 out of 5 on customer service vs iinet's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, iinet's call centre is based in Australia, the Philippines and South Africa and Exetel's is based in Australia and Sri Lanka.
What plans do iinet and Exetel offer?
iinet offers 5 NBN plans and 1 wireless plan. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are iinet and Exetel's call centres?
iinet's customer support is based in Australia, the Philippines and South Africa. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iinet to Exetel (or Exetel to iinet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iinet
All is still good No complaints
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
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