iinet vs iPrimus: Which is the best NBN provider?
Updated 18 August 2026. Plan prices on this page pull live from our database. Ratings are from 9 first-person reviewer ratings (iinet 8, iPrimus 1).
iinet and iPrimus are both owned by TPG Telecom, but they target different users. iinet generally offers slightly cheaper plans and is often praised in reviews for its reliable service, making it a solid choice for many households. iPrimus, on the other hand, tends to be a bit pricier and some reviews suggest its customer service can be a bit hit-or-miss, positioning it more as an alternative for those who don't find what they need elsewhere.
iinet and iPrimus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iinet and iPrimus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iinet | iPrimus |
|---|---|---|
| About |
 |
 |
| iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | iPrimus is a value nbn and mobile brand owned by Vocus, the group behind Dodo. It targets households after straightforward, mid-priced broadband. | |
| Go to iinet | Go to iPrimus | |
| Overall Rating |
4
iinet has a overall rating of 4 out of 5 based on 8 reviews. iinet is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 88% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4 iinet's customer service is rated as very good by our users. iinet has an overall rating of 4 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, iinet uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | iinet uses call centres based in Australia, Philippines and South Africa. | [Not enough reviews] |
| Services Offered | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
iPrimus - Standard Plus: 50Mbps, unlimited data for $90 per month. |
| Cost of wireless broadband plan |
iinet - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
iPrimus's phone number is: 13 17 89 and website is: iprimus.com.au |
| Read Reviews | Read reviews of iinet. | Read reviews of iPrimus. |
| Go to iinet | Go to iPrimus |
iinet and iPrimus NBN25 plans (25Mbps download speed)
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
iinet and iPrimus NBN50 plans (50Mbps download speed)
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$90/mth | Go to site |
iinet and iPrimus Ultrafast plans (>100Mbps download speed)
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Premium plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$107/mth | Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$122/mth | Go to site |
Summary of iinet and iPrimus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: iinet rates higher overall than iPrimus does.
- Recommended: iinet is more highly recommended than iPrimus.
- Reliability: iinet rates higher for reliability than iPrimus does.
- Customer Service: iinet and iPrimus have pretty similar ratings for customer service.
- Value for Money: iinet rates higher for value for money than iPrimus does.
- Technical Support: iinet rates higher for technical support than iPrimus does.
How to decide between iinet and iPrimus? - next steps
- Read reviews of iinet and iPrimus to see what people think of these companies
- Visit the website of each company and do some of your own research - iinet and iPrimus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iinet vs iPrimus
Is iinet better than iPrimus?
iinet has 8 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. iPrimus has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, iinet or iPrimus?
iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. iPrimus's cheapest NBN50 plan is the Standard Plus at $90/month ongoing.
Which has better customer service, iinet or iPrimus?
iinet and iPrimus score similarly on customer service, 4.0 vs 4.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, iinet's call centre is based in Australia, the Philippines and South Africa and iPrimus's is based in Australia and the Philippines.
What plans do iinet and iPrimus offer?
iinet offers 5 NBN plans and 3 wireless plans. iPrimus offers 5 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are iinet and iPrimus's call centres?
iinet's customer support is based in Australia, the Philippines and South Africa. iPrimus's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iinet to iPrimus (or iPrimus to iinet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iinet
No loyalty bonus for being their bread and butter income. SAD
Good price, especially with the new customer offers. Find the connection to be slow at times though
About iPrimus
When the connection is stable, it's great. But I regularly find that it drops out particularly at night and will have to reboot my router semi-regularly
I've come from their ADSL2+ plans many moons ago and have had only consistent good experiences with them. Even when I shifted to NBN and the system kept…
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