iinet vs Moose Mobile: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 9 first-person reviewer ratings (iinet 8, Moose Mobile 1).
iinet is a long-standing player in the Aussie broadband market, owned by TPG Telecom and generally seen as a reliable option for those wanting a traditional telco experience. Moose Mobile, on the other hand, is a more recent arrival, owned by Southern Phone, and often gets a nod from reviewers for its no-frills approach and competitive pricing, making it a strong choice if you're chasing value over extensive support features. This comparison helps you weigh up iinet's established reputation against Moose Mobile's budget-friendly appeal.
iinet and Moose Mobile are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iinet and Moose Mobile internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iinet | Moose Mobile |
|---|---|---|
| About |
 |
|
| iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | |
| Go to iinet | Go to Moose Mobile | |
| Overall Rating |
4
iinet has a overall rating of 4 out of 5 based on 8 reviews. iinet is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 88% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4 iinet's customer service is rated as very good by our users. iinet has an overall rating of 4 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, iinet uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | iinet uses call centres based in Australia, Philippines and South Africa. | [Not enough reviews] |
| Services Offered | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
Moose Mobile - Value: 25Mbps, unlimited data for $64.80 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.80 per month. |
| Cost of wireless broadband plan |
iinet - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
| Read Reviews | Read reviews of iinet. | Read reviews of Moose Mobile. |
| Go to iinet | Go to Moose Mobile |
iinet and Moose Mobile NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.80/mth | Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
iinet and Moose Mobile NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.80/mth | Go to site |
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
iinet and Moose Mobile Ultrafast plans (>100Mbps download speed)
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.80/mth
$63.80 for first 6 months |
Go to site |
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.80/mth
$63.80 for first 6 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of iinet and Moose Mobile comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: iinet and Moose Mobile have pretty similiar ratings overall.
- Recommended: Moose Mobile is more highly recommended than iinet.
- Reliability: iinet and Moose Mobile have pretty similar ratings for reliability.
- Customer Service: iinet rates higher for customer service than Moose Mobile does.
- Value for Money: Moose Mobile rates higher for value for money than iinet does.
- Technical Support: iinet and Moose Mobile have pretty similar ratings in terms of technical support.
How to decide between iinet and Moose Mobile? - next steps
- Read reviews of iinet and Moose Mobile to see what people think of these companies
- Visit the website of each company and do some of your own research - iinet and Moose Mobile
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iinet vs Moose Mobile
Is iinet better than Moose Mobile?
iinet has 8 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, iinet or Moose Mobile?
iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Moose Mobile's cheapest NBN50 plan is the Premium at $83.80/month ongoing. Moose Mobile is cheaper on the ongoing price after any intro period ends.
Which has better customer service, iinet or Moose Mobile?
iinet scores 4.0 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, iinet's call centre is based in Australia, the Philippines and South Africa and Moose Mobile's is based in Australia.
What plans do iinet and Moose Mobile offer?
iinet offers 5 NBN plans and 3 wireless plans. Moose Mobile offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are iinet and Moose Mobile's call centres?
iinet's customer support is based in Australia, the Philippines and South Africa. Moose Mobile's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iinet to Moose Mobile (or Moose Mobile to iinet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iinet
No loyalty bonus for being their bread and butter income. SAD
Good price, especially with the new customer offers. Find the connection to be slow at times though
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
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