Kogan Internet vs Exetel - Which is the best NBN internet provider?
Exetel and Kogan Internet both offer NBN, but they come from different corners of the market. Exetel is an established player known for its no-frills, performance-focused plans, often appealing to those who prioritise speed and reliability. Kogan Internet, on the other hand, is a budget-friendly option from the Kogan.com retail giant, typically attracting customers looking for the cheapest deal, even if that sometimes means less consistent support according to real reviews.
NBN plans from $80.00/mth · Partner
Kogan Internet and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Kogan Internet and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Kogan Internet | Exetel |
|---|---|---|
| About |
 |
 Partner |
| Kogan Internet is the broadband arm of online retailer Kogan.com, reselling nbn plans with Kogan's trademark value pricing. It suits bargain-hunters already in the Kogan ecosystem. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Kogan Internet | Go to Exetel | |
| Overall Rating | [Not enough reviews] |
4.3
Exetel has an overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | [Not enough reviews] | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Kogan Internet - Bronze: 25Mbps, unlimited data for $70.9 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Kogan Internet - Silver: 50Mbps, unlimited data for $80.9 per month. |
|
| Cost of wireless broadband plan |
Kogan Internet - 90 Day Plan (4G): 16Mbps, unlimited data for $49.9 per month. |
|
| Contact Details |
Kogan Internet's phone number is: 1300 010 400 and website is: koganinternet.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Kogan Internet. | Read reviews of Exetel. |
| Go to Kogan Internet | Go to Exetel |
Kogan Internet and Exetel NBN25 plans (25Mbps download speed)
|
Bronze
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$70.9/mth
$58.9 for first 12 months |
Go to site |
Kogan Internet and Exetel NBN50 plans (50Mbps download speed)
|
|
Silver
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80.9/mth
$69.9 for first 12 months |
Go to site |
Kogan Internet and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Gold Plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85.9/mth
$69.9 for first 12 months |
Go to site |
|
|
Gold
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$85.9/mth
$69.9 for first 12 months |
Go to site |
|
|
Platinum
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94.9/mth
$84.9 for first 12 months |
Go to site |
|
|
Diamond
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$108.9/mth
$94.9 for first 12 months |
Go to site |
Summary of Kogan Internet and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Kogan Internet and Exetel have pretty similiar ratings overall.
- Recommended: Kogan Internet is more highly recommended than Exetel.
- Reliability: Kogan Internet and Exetel have pretty similar ratings for reliability.
- Customer Service: Exetel rates higher for customer service than Kogan Internet does.
- Value for Money: Exetel rates higher for value for money than Kogan Internet does.
- Technical Support: Kogan Internet rates higher for technical support than Exetel does.
How to decide between Kogan Internet and Exetel? - next steps
- Read reviews of Kogan Internet and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Kogan Internet and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Kogan Internet vs Exetel
Is Kogan Internet better than Exetel?
Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Kogan Internet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Kogan Internet or Exetel?
Exetel scores 4.7 out of 5 on customer service vs Kogan Internet's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Kogan Internet's call centre is based in Australia and Exetel's is based in Australia and Sri Lanka.
What plans do Kogan Internet and Exetel offer?
Kogan Internet offers 6 NBN plans and 1 wireless plan. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Kogan Internet and Exetel's call centres?
Kogan Internet's customer support is based in Australia. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Kogan Internet to Exetel (or Exetel to Kogan Internet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Kogan Internet
Things are going great so far. I would like to see a long term deal.
I don't have any grief about this internet broadband, it's just perfect, the area of the internet range is incredible, it reaches my whole house
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
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