Kogan Internet vs Neptune: Which is the best NBN provider?
Updated 14 October 2026. Plan prices on this page pull live from our database. Ratings are from 10 first-person reviewer ratings (Kogan Internet 5, Neptune 5).
Kogan Internet and Neptune are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Kogan Internet and Neptune internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Kogan Internet | Neptune |
|---|---|---|
| About |
 |
 |
| Go to Kogan Internet | Go to Neptune | |
| Overall Rating |
4.6
Kogan Internet has a overall rating of 4.6 out of 5 based on 5 reviews. Kogan Internet is an excellent broadband internet provider according to our users. |
5
Neptune has an overall rating of 5 out of 5 based on 5 reviews. Neptune is an excellent broadband internet provider according to our users. |
| Recommended | 100% of people who have written reviews on this site would recommend Kogan Internet to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend Neptune to their friends as a broadband internet provider. |
| Reliability |
4.4 Kogan Internet's reliability is rated as very good by our users. Kogan Internet has an overall rating of 4.4 out of 5 for reliability. |
5 Neptune's reliability is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for reliability. |
| Customer Service |
4.2 Kogan Internet's customer service is rated as very good by our users. Kogan Internet has an overall rating of 4.2 out of 5 for customer service. |
5 Neptune's customer service is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for customer service. |
| Value for Money |
4.8 Kogan Internet is rated as excellent for value for money by our users. Kogan Internet has an overall rating of 4.8 out of 5 for value for money. |
5 Neptune is rated as excellent for value for money by our users. Neptune has an overall rating of 5 out of 5 for value for money. |
| Technical Support |
4.8 Kogan Internet's technical support is rated as excellent by our users. Kogan Internet has an overall rating of 4.8 out of 5 for technical support. |
5 Neptune's technical support is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for technical support. |
| Australian based technical support | Yes, Kogan Internet does have Australian based technical support. | Yes, Neptune does have Australian based technical support. |
| Call Centre Location | Kogan Internet uses call centres based in Australia. | Neptune uses call centres based in Australia. |
| Services Offered | Kogan Internet offers a range of broadband and internet related services including NBN internet plans. | Neptune offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Kogan Internet - Bronze: 25Mbps, unlimited data for $70.90 per month. |
Neptune - nbn 25/10: 24Mbps, unlimited data for $60 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Kogan Internet - Silver: 50Mbps, unlimited data for $80.90 per month. |
Neptune - nbn 100/20: 50Mbps, unlimited data for $80 per month. Neptune - nbn 50/20: 48Mbps, unlimited data for $85 per month. |
| Cost of wireless broadband plan |
Kogan Internet - 90 Day Plan (4G): 14Mbps, unlimited data for $49.90 per month. |
|
| Contact Details |
Kogan Internet's phone number is: 1300 010 400 and website is: koganinternet.com.au |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
| Read Reviews | Read reviews of Kogan Internet. | Read reviews of Neptune. |
| Go to Kogan Internet | Go to Neptune |
Kogan Internet and Neptune NBN25 plans (25Mbps download speed)
|
nbn 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$60/mth | Go to site |
|
Bronze
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$70.90/mth
$49.90 for first 12 months |
Go to site |
Kogan Internet and Neptune NBN50 plans (50Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
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Silver
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80.90/mth
$69.90 for first 12 months |
Go to site |
|
|
nbn 50/20
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$85/mth | Go to site |
Kogan Internet and Neptune Ultrafast plans (>100Mbps download speed)
|
|
Gold
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$85.90/mth
$69.90 for first 12 months |
Go to site |
|
|
Gold Plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85.90/mth
$69.90 for first 12 months |
Go to site |
|
|
nbn 100/20
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 500/50
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
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Platinum
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94.90/mth
$84.90 for first 12 months |
Go to site |
|
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nbn 100/40
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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nbn 250/20
NBN - Fixed Wireless
125 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 750/50
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
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Diamond
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$108.90/mth
$94.90 for first 12 months |
Go to site |
|
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nbn 400/40
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
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nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
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nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
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nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
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nbn 2000/200
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
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nbn 2000/100
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
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nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
Summary of Kogan Internet and Neptune comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Kogan Internet does.
- Recommended: Kogan Internet and Neptune are recommended about the same.
- Reliability: Neptune rates higher for reliability than Kogan Internet does.
- Customer Service: Neptune rates higher for customer service than Kogan Internet does.
- Value for Money: Kogan Internet and Neptune have pretty similar ratings in terms of value for money.
- Technical Support: Kogan Internet and Neptune have pretty similar ratings in terms of technical support.
How to decide between Kogan Internet and Neptune? - next steps
- Read reviews of Kogan Internet and Neptune to see what people think of these companies
- Visit the website of each company and do some of your own research - Kogan Internet and Neptune
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Kogan Internet vs Neptune
Is Kogan Internet better than Neptune?
On Oz Broadband Reviews Kogan Internet rates 4.6 out of 5 from 5 reviews and Neptune rates 5 from 5 reviews. On individual metrics, Neptune wins on reliability (5.0 vs 4.4) and customer service (5.0 vs 4.2). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Kogan Internet or Neptune?
Kogan Internet's cheapest NBN50 plan is the Silver at $69.90/month intro for 12 months, then $80.90/month. Neptune's cheapest NBN50 plan is the nbn 100/20 at $80/month ongoing.
Which has better customer service, Kogan Internet or Neptune?
Neptune scores 5.0 out of 5 on customer service vs Kogan Internet's 4.2, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Kogan Internet's call centre is based in Australia and Neptune's is based in Australia.
What plans do Kogan Internet and Neptune offer?
Kogan Internet offers 6 NBN plans and 1 wireless plan. Neptune offers 21 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Kogan Internet and Neptune's call centres?
Kogan Internet's customer support is based in Australia. Neptune's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Kogan Internet to Neptune (or Neptune to Kogan Internet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Kogan Internet
never had any issues so never had to call customer service or tech support. great not having to think about it
Staff were friendly, but Im not sure they understand why it's not a good idea to have an automatic disconnection day rather than user defined when…
About Neptune
Static IP included as standard, Ad/content blocking with a tool named Atmosphere DNS (wish I had this when my kids were younger), reverse DNS including…
I’ve had a great experience with Neptune Internet. The service has been reliable and the customer support has been excellent whenever I’ve needed…
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