Leaptel vs Exetel - Which is the best NBN internet provider?
Exetel is a long-standing Australian internet provider, known for offering some of the cheapest NBN plans in the country. Leaptel, on the other hand, is a newer player focused on customer service and higher-speed plans, often praised in reviews for its local support. Exetel generally suits budget-conscious users who prioritise low prices, while Leaptel appeals to those willing to pay a bit more for reliable performance and a better support experience.
NBN plans from $80.00/mth · Partner
Leaptel and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Leaptel and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Leaptel | Exetel |
|---|---|---|
| About |
 |
 Partner |
| Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Leaptel | Go to Exetel | |
| Overall Rating | [Not enough reviews] |
4.3
Exetel has an overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | [Not enough reviews] | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Leaptel - Pronto: 25Mbps, unlimited data for $75 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data | ||
| Cost of wireless broadband plan | ||
| Contact Details |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Leaptel. | Read reviews of Exetel. |
| Go to Leaptel | Go to Exetel |
Leaptel and Exetel NBN25 plans (25Mbps download speed)
|
Pronto
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$50 for first 6 months |
Go to site |
Leaptel and Exetel NBN50 plans (50Mbps download speed)
Leaptel and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Full Throttle
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$119/mth
$99 for first 12 months |
Go to site |
Summary of Leaptel and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Exetel does.
- Recommended: Leaptel is more highly recommended than Exetel.
- Reliability: Leaptel rates higher for reliability than Exetel does.
- Customer Service: Leaptel rates higher for customer service than Exetel does.
- Value for Money: Leaptel rates higher for value for money than Exetel does.
- Technical Support: Leaptel rates higher for technical support than Exetel does.
How to decide between Leaptel and Exetel? - next steps
- Read reviews of Leaptel and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Leaptel and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Leaptel vs Exetel
Is Leaptel better than Exetel?
Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Leaptel or Exetel?
Leaptel scores 5.0 out of 5 on customer service vs Exetel's 4.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Leaptel's call centre is based in Melbourne and Australia and Exetel's is based in Australia and Sri Lanka.
What plans do Leaptel and Exetel offer?
Leaptel offers 4 NBN plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Leaptel and Exetel's call centres?
Leaptel's customer support is based in Melbourne and Australia. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Leaptel to Exetel (or Exetel to Leaptel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
More details here.
Add a review