Leaptel vs SpinTel - Which is the best NBN internet provider?
SpinTel is an established player with a long history in the Australian telco market, often reviewed positively for its consistent performance and reliable customer service. Leaptel, on the other hand, is a newer, challenger brand that often appeals to those looking for competitive pricing and straightforward plans. While SpinTel generally suits those prioritising stability and a proven track record, Leaptel often attracts users seeking a fresh option with potentially sharper deals.
Leaptel and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Leaptel and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Leaptel | SpinTel |
|---|---|---|
| About |
 |
 |
| Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | |
| Go to Leaptel | Go to SpinTel | |
| Overall Rating | [Not enough reviews] |
3.8
SpinTel has an overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | SpinTel uses call centres based in Australia and Philippines. |
| Services Offered | [Not enough reviews] | SpinTel offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data | ||
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Leaptel. | Read reviews of SpinTel. |
| Go to Leaptel | Go to SpinTel |
Leaptel and SpinTel NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
Leaptel and SpinTel NBN50 plans (50Mbps download speed)
Leaptel and SpinTel Ultrafast plans (>100Mbps download speed)
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
Summary of Leaptel and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than SpinTel does.
- Recommended: Leaptel is more highly recommended than SpinTel.
- Reliability: Leaptel rates higher for reliability than SpinTel does.
- Customer Service: Leaptel rates higher for customer service than SpinTel does.
- Value for Money: Leaptel rates higher for value for money than SpinTel does.
- Technical Support: Leaptel rates higher for technical support than SpinTel does.
How to decide between Leaptel and SpinTel? - next steps
- Read reviews of Leaptel and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Leaptel and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Leaptel vs SpinTel
Is Leaptel better than SpinTel?
SpinTel has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.8 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Leaptel or SpinTel?
Leaptel scores 5.0 out of 5 on customer service vs SpinTel's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Leaptel's call centre is based in Melbourne and Australia and SpinTel's is based in Australia and the Philippines.
What plans do Leaptel and SpinTel offer?
Leaptel offers no plans currently listed on Oz Broadband Reviews. SpinTel offers 3 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Leaptel and SpinTel's call centres?
Leaptel's customer support is based in Melbourne and Australia. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Leaptel to SpinTel (or SpinTel to Leaptel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
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