Moose Mobile vs iinet - Which is the best NBN internet provider?
Moose Mobile is known for its budget-friendly NBN plans, often appealing to those looking for a no-frills internet connection. On the other hand, iinet, a larger player in the Australian market, typically offers a broader range of plans and customer support options, though often at a slightly higher price point. Moose Mobile reviews often highlight its straightforward approach, while iinet users frequently praise its reliability and established service. This comparison will help you decide if you prioritise cost savings or a more comprehensive service offering.
Moose Mobile and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Moose Mobile and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Moose Mobile | iinet |
|---|---|---|
| About |
|
 |
| Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to Moose Mobile | Go to iinet | |
| Overall Rating | [Not enough reviews] |
3.8
iinet has an overall rating of 3.8 out of 5 based on 5 reviews. iinet is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 80% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.6 iinet's customer service is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.6 iinet's technical support is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | [Not enough reviews] | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Moose Mobile - Value: 25Mbps, unlimited data for $64.8 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.8 per month. |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
| Cost of wireless broadband plan |
iinet - Home Wireless (4G): 15Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of Moose Mobile. | Read reviews of iinet. |
| Go to Moose Mobile | Go to iinet |
Moose Mobile and iinet NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.8/mth
$44.8 for first 6 months |
Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
Moose Mobile and iinet NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.8/mth
$59.8 for first 6 months |
Go to site |
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
Moose Mobile and iinet Ultrafast plans (>100Mbps download speed)
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of Moose Mobile and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Moose Mobile and iinet have pretty similiar ratings overall.
- Recommended: Moose Mobile is more highly recommended than iinet.
- Reliability: Moose Mobile and iinet have pretty similar ratings for reliability.
- Customer Service: iinet rates higher for customer service than Moose Mobile does.
- Value for Money: iinet rates higher for value for money than Moose Mobile does.
- Technical Support: Moose Mobile rates higher for technical support than iinet does.
How to decide between Moose Mobile and iinet? - next steps
- Read reviews of Moose Mobile and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - Moose Mobile and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Moose Mobile vs iinet
Is Moose Mobile better than iinet?
iinet has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.8 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Moose Mobile or iinet?
Moose Mobile's cheapest NBN50 plan is the Premium at $59.80/month intro for 6 months, then $83.80/month. iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Moose Mobile is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Moose Mobile or iinet?
iinet scores 3.6 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Moose Mobile's call centre is based in Australia and iinet's is based in Australia, the Philippines and South Africa.
What plans do Moose Mobile and iinet offer?
Moose Mobile offers 4 NBN plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Moose Mobile and iinet's call centres?
Moose Mobile's customer support is based in Australia. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Moose Mobile to iinet (or iinet to Moose Mobile)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
About iinet
All is still good No complaints
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
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