Optus vs Mate: Which is the best NBN provider?
Updated 31 August 2026. Plan prices on this page pull live from our database. Ratings are from 18 first-person reviewer ratings (Optus 14, Mate 4).
On the other hand, Mate is a smaller, independent provider that enters the NBN market with cheaper entry level plans compared to Optus. For those prioritising consistent service and ease of installation, Optus is a strong contender, though some customers have noted price increases and customer service frustrations.
NBN plans from $80/mth · Partner
Optus and Mate are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Mate internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | Mate |
|---|---|---|
| About |
 |
Partner |
| Go to Optus | Go to Mate | |
| Overall Rating |
4
Optus has a overall rating of 4 out of 5 based on 14 reviews. Optus is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 71% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.6 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.6 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | [Not enough reviews] |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
Mate - Crikey: 25Mbps, unlimited data for $80 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
Mate - Ripper: 49Mbps, unlimited data for $90 per month. Mate - No Dramas Wireless: 48Mbps, unlimited data for $90 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of Mate. |
| Go to Optus | Go to Mate |
Optus and Mate NBN25 plans (25Mbps download speed)
|
|
Crikey
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$80/mth
$55 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Optus and Mate NBN50 plans (50Mbps download speed)
|
|
Ripper
NBN - Fixed Line
49 Mb/s
Unlimited data
|
$90/mth
$70 for first 6 months |
Go to site |
|
|
No Dramas Wireless
NBN - Fixed Wireless
48 Mb/s
Unlimited data
|
$90/mth
$70 for first 6 months |
Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
Optus and Mate Ultrafast plans (>100Mbps download speed)
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
485 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
No Worries Wireless
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
You Beaut
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$110/mth
$85 for first 6 months |
Go to site |
|
|
Fair Dinkum
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$125/mth
$100 for first 6 months |
Go to site |
|
|
Fair Dinkum Wireless
NBN - Fixed Wireless
95 Mb/s
Unlimited data
|
$125/mth
$100 for first 6 months |
Go to site |
|
|
Flamin' Fast
NBN - Fixed Line
913 Mb/s
Unlimited data
|
$126/mth
$101 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
|
|
Scorchin' Fast 2000/200
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
|
|
Scorchin' Fast
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
Summary of Optus and Mate comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
Mate doesn't have enough reviews yet for a published rating, so we cannot compare it against Optus (4.0 out of 5 from 14 reviews). Compare their plans above, and if you are a Mate customer we would love to hear how it is going.
How to decide between Optus and Mate? - next steps
- Read reviews of Optus and Mate to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and Mate
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs Mate
Is Optus better than Mate?
Optus has 14 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Mate has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Optus or Mate?
Optus's cheapest NBN50 plan is the Everyday at $87/month intro for 12 months, then $97/month. Mate's cheapest NBN50 plan is the Ripper at $70/month intro for 6 months, then $90/month. Mate is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Optus or Mate?
Optus scores 4.1 out of 5 on customer service vs Mate's 2.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Optus's call centre is based in Australia, India and the Philippines and Mate's is based in Australia.
What plans do Optus and Mate offer?
Optus offers 5 wireless plans and 4 NBN plans. Mate offers 12 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Optus and Mate's call centres?
Optus's customer support is based in Australia, India and the Philippines. Mate's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to Mate (or Mate to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Optus has changed in the past few years. It was great a few years ago but it’s really slow now.
When reaching out for actual tech support, they'll treat you like you know nothing and make you go through the whole rigmarole of rudimentary…
About Mate
Mate is generally fine for service quality, but my concern is that they use reversible encryption for storing passwords. Many people may not know what…
They're generally okay and pretty stable. They aren't great at notifications about planned outages u til they've already started half the time.
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