OptusNet vs Mate - Which is the best broadband internet provider?
OptusNet and Mate are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of OptusNet and Mate internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | OptusNet | Mate |
|---|---|---|
| About |
Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans. |
Mate broadband is a 100% Australian owned broadband company with an Australian call centre. |
| Overall Rating |
3.8
OptusNet has a overall rating of 3.8 out of 5 based on 30 reviews over the last 24 months. OptusNet is a good broadband internet provider according to reviews submitted to this site. |
3.8
Mate has an overall rating of 3.8 out of 5 based on 14 reviews over the last 24 months. Mate is a good broadband internet provider according to reviews submitted to this site. |
| Recommended | 70% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider. | 71% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. |
| Reliability |
4 OptusNet's reliability is rated as very good by users who have submitted reviews to this site. OptusNet has an overall rating of 4 out of 5 for reliability. |
3.6 Mate's reliability is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.6 out of 5 for reliability. |
| Customer Service |
3.6 OptusNet's customer service is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.6 out of 5 for customer service. |
3.8 Mate's customer service is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money |
3.9 OptusNet is rated as good for value for money by users who have submitted reviews to this site. OptusNet has an overall rating of 3.9 out of 5 for value for money. |
3.9 Mate is rated as good for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
3.5 OptusNet's technical support is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.5 out of 5 for technical support. |
3.9 Mate's technical support is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | No, OptusNet uses a mix of Australian based and overseas call centres for technical support. | Yes, Mate does have Australian based technical support. |
| Call Centre Location | OptusNet uses call centres based in Australia, India and Phillipines. | Mate uses call centres based in Australia. |
| Services Offered | OptusNet offers a range of broadband and internet related services including internet plans. | Mate offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data | ||
| Cost of 50Mbps NBN Plan with unlimited data |
OptusNet - Everyday: 50Mbps, unlimited data for $79 per month. OptusNet - Family Entertainer: 50Mbps, unlimited data for $99 per month. |
Mate - Best Mates: 42Mbps, unlimited data for $69 per month. |
| Cost of wireless broadband plan |
OptusNet - Everday 5G (5G): 83Mbps, unlimited data for $79 per month. |
|
| Contact Details | OptusNet's phone number is: 1300 300 693 and website is: optus.com.au | Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
| Read Reviews | Read reviews of OptusNet. | Read reviews of Mate. |
OptusNet and Mate NBN25 plans (25Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Great Mates (NBN) (Month by month) |
$59 | $59 | 19 Mb/s | Unlim |
OptusNet and Mate NBN50 plans (50Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Best Mates (NBN) (Month by month) |
$69 | $69 | 42 Mb/s | Unlim | |
|
|
Everyday (NBN) (Month by month) |
$79 | $79 | 50 Mb/s | Unlim | |
|
|
Family Entertainer (NBN) (Month by month) |
$99
$89 for first 6 months |
$96.5 | 50 Mb/s | Unlim |
OptusNet and Mate Ultrafast plans (>100Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Elite Mates (NBN) (Month by month) |
$99 | $99 | 208 Mb/s | Unlim | |
|
|
Everyday Fast (NBN) (Month by month) |
$99
$89 for first 6 months |
$96.5 | 100 Mb/s | Unlim | |
|
|
Family Entertainer Fast (NBN) (Month by month) |
$119
$109 for first 6 months |
$116.5 | 100 Mb/s | Unlim |
Summary of OptusNet and Mate comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: OptusNet and Mate have pretty similiar ratings overall.
- Recommended: OptusNet and Mate are recommended about the same.
- Reliability: OptusNet rates higher for reliability than Mate does.
- Customer Service: OptusNet and Mate have pretty similar ratings for customer service.
- Value for Money: OptusNet and Mate have pretty similar ratings in terms of value for money.
- Technical Support: Mate rates higher for technical support than OptusNet does.
How to decide between OptusNet and Mate? - next steps
- Read reviews of OptusNet and Mate to see what people think of these companies
- Read our detailed information on OptusNet and Mate to answer all your questions and help you make an informed decision.
- Visit the website of each company and do some of your own research - OptusNet and Mate
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
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