Optus vs Starlink - Which is the best NBN internet provider?
Starlink offers a satellite internet solution for those outside traditional NBN zones, giving remote Australians a high speed option. OptusNet, on the other hand, is a major NBN player known for straightforward connections and a wide range of plans. While OptusNet customers generally appreciate the easy setup, many reviews highlight frustrating customer service experiences and occasional dropouts, whereas Starlink focuses on delivering reliable service to areas where other options simply don't exist.
Optus and Starlink are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Starlink internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | Starlink |
|---|---|---|
| About |
 |
 |
| Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | Starlink is a satellite internet service owned and operated by Elon Musk's SpaceX. Launched in Australia in 2021 and now available across much of the world, its low-orbit satellites deliver far faster speeds and lower latency than traditional satellite, making it a popular fixed-line alternative in rural and remote areas. | |
| Go to Optus | Go to Starlink | |
| Overall Rating |
3.9
Optus has a overall rating of 3.9 out of 5 based on 10 reviews. Optus is a good broadband internet provider according to our users. |
4.1
Starlink has an overall rating of 4.1 out of 5 based on 5 reviews. Starlink is a very good broadband internet provider according to our users. |
| Recommended | 70% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend Starlink to their friends as a broadband internet provider. |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
4.4 Starlink's reliability is rated as very good by our users. Starlink has an overall rating of 4.4 out of 5 for reliability. |
| Customer Service |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
4 Starlink's customer service is rated as very good by our users. Starlink has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
3.9 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.9 out of 5 for value for money. |
3.8 Starlink is rated as good for value for money by our users. Starlink has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support |
3.8 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for technical support. |
4.2 Starlink's technical support is rated as very good by our users. Starlink has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | No, Starlink uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | Starlink uses call centres based in . |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | Starlink offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
|
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
Starlink's phone number is: and website is: starlink.com |
| Read Reviews | Read reviews of Optus. | Read reviews of Starlink. |
| Go to Optus | Go to Starlink |
Optus and Starlink NBN25 plans (25Mbps download speed)
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Optus and Starlink NBN50 plans (50Mbps download speed)
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
Optus and Starlink Ultrafast plans (>100Mbps download speed)
|
Residential - 100 Mbps
NBN - Starlink
100 Mb/s
Unlimited data
|
$75/mth | Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
Residential - 200 Mbps
NBN - Starlink
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
|
|
Residential - Max
NBN - Starlink
400 Mb/s
Unlimited data
|
$150/mth | Go to site |
Summary of Optus and Starlink comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Optus and Starlink have pretty similiar ratings overall.
- Recommended: Starlink is more highly recommended than Optus.
- Reliability: Starlink rates higher for reliability than Optus does.
- Customer Service: Optus and Starlink have pretty similar ratings for customer service.
- Value for Money: Optus and Starlink have pretty similar ratings in terms of value for money.
- Technical Support: Starlink rates higher for technical support than Optus does.
How to decide between Optus and Starlink? - next steps
- Read reviews of Optus and Starlink to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and Starlink
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs Starlink
Is Optus better than Starlink?
On Oz Broadband Reviews Optus rates 3.9 out of 5 from 10 reviews and Starlink rates 4.1 from 5 reviews. On recommend-to-a-friend, 100% of Starlink reviewers said they'd recommend the provider, vs 70% for Optus. On individual metrics, Starlink wins on reliability (4.4 vs 4.1) and tech support (4.2 vs 3.8). Read the full reviews above to form your own view.
Which has better customer service, Optus or Starlink?
Starlink scores 4.0 out of 5 on customer service vs Optus's 3.8, based on verified reviews on Oz Broadband Reviews.
What plans do Optus and Starlink offer?
Optus offers 5 wireless plans and 4 NBN plans. Starlink offers 4 satellite plans and 3 NBN plans. See the full plan tables above for prices, speeds and data limits.
How do I switch from Optus to Starlink (or Starlink to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Great deal at 50 per month promotional offer, can't fault it. But the customer service wasn't great, and sometimes the network blacks out but…
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
About Starlink
As a remote township we rely on Starlink now as Telstra has abandoned rural QLD coverage. We regularly only have Starlink wifi calls due to Telstra not…
I've been very impressed with Starlink. Living in a rural area where internet options have always been limited, it has made a huge difference. The…
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