Telstra vs Starlink: Which is the best NBN provider?
Updated 23 August 2026. Plan prices on this page pull live from our database. Ratings are from 24 first-person reviewer ratings (Telstra 17, Starlink 7).
Telstra, a long-standing Australian provider, is well regarded for its reliable NBN connections and helpful customer service, though reviewers often note its premium pricing. Starlink, on the other hand, offers satellite internet that excels in rural and remote areas, providing fast speeds where other options struggle, with customers praising its easy setup. While Telstra costs more on entry level NBN plans, Starlink is the cheaper of the two, though it does have a higher upfront equipment cost. Ultimately, your location and budget will likely guide your choice between these two distinct internet providers.
Telstra and Starlink are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Starlink internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Starlink |
|---|---|---|
| About |
 |
 |
| Go to Telstra | Go to Starlink | |
| Overall Rating |
4
Telstra has a overall rating of 4 out of 5 based on 17 reviews. Telstra is a very good broadband internet provider according to our users. |
4.3
Starlink has an overall rating of 4.3 out of 5 based on 7 reviews. Starlink is a very good broadband internet provider according to our users. |
| Recommended | 94% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend Starlink to their friends as a broadband internet provider. |
| Reliability |
4.4 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.4 out of 5 for reliability. |
4.6 Starlink's reliability is rated as excellent by our users. Starlink has an overall rating of 4.6 out of 5 for reliability. |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
4.3 Starlink's customer service is rated as very good by our users. Starlink has an overall rating of 4.3 out of 5 for customer service. |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
4 Starlink is rated as very good for value for money by our users. Starlink has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
4.4 Starlink's technical support is rated as very good by our users. Starlink has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | No, Starlink uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | Starlink uses call centres based in . |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | Starlink offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $89 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data | ||
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 22Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Starlink's phone number is: and website is: starlink.com |
| Read Reviews | Read reviews of Telstra. | Read reviews of Starlink. |
| Go to Telstra | Go to Starlink |
Telstra and Starlink NBN25 plans (25Mbps download speed)
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$89/mth | Go to site |
Telstra and Starlink NBN50 plans (50Mbps download speed)
Telstra and Starlink Ultrafast plans (>100Mbps download speed)
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth | Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$104 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
875 Mb/s
Unlimited data
|
$129/mth
$104 for first 6 months |
Go to site |
Summary of Telstra and Starlink comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Starlink rates higher overall than Telstra does.
- Recommended: Starlink is more highly recommended than Telstra.
- Reliability: Telstra and Starlink have pretty similar ratings for reliability.
- Customer Service: Telstra and Starlink have pretty similar ratings for customer service.
- Value for Money: Starlink rates higher for value for money than Telstra does.
- Technical Support: Starlink rates higher for technical support than Telstra does.
How to decide between Telstra and Starlink? - next steps
- Read reviews of Telstra and Starlink to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Starlink
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Starlink
Is Telstra better than Starlink?
On Oz Broadband Reviews Telstra rates 4 out of 5 from 17 reviews and Starlink rates 4.3 from 7 reviews. On recommend-to-a-friend, 100% of Starlink reviewers said they'd recommend the provider, vs 94% for Telstra. On individual metrics, Starlink wins on value for money (4.0 vs 3.4) and tech support (4.4 vs 3.9). Read the full reviews above to form your own view.
Which has better customer service, Telstra or Starlink?
Starlink scores 4.3 out of 5 on customer service vs Telstra's 4.1, based on verified reviews on Oz Broadband Reviews.
What plans do Telstra and Starlink offer?
Telstra offers 4 NBN plans and 3 wireless plans. Starlink offers 3 satellite plans. See the full plan tables above for prices, speeds and data limits.
How do I switch from Telstra to Starlink (or Starlink to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
Everything is much the same.
Some issues with the connection dropping out but still overall the best priced connection!
About Starlink
By far the best service I've ever used
A thorough reliable service that just keeps on getter better. And, though it rose in price recently, more options for plans were made available.
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