SpinTel vs Exetel: Which is the best NBN provider?
Updated 29 August 2026. Plan prices on this page pull live from our database. Ratings are from 14 first-person reviewer ratings (SpinTel 5, Exetel 9).
SpinTel is the more budget-friendly option for entry level NBN plans, frequently praised by customers for its reliable service and competitive pricing. Exetel, on the other hand, costs more but is well regarded for its consistent speeds and useful app, offering features like the ability to pause your internet. While SpinTel users occasionally report intermittent dropouts, Exetel customers sometimes mention price increases and a perceived decline in value. Ultimately, both providers offer solid NBN connections, but cater to slightly different priorities.
NBN plans from $80/mth · Partner
SpinTel and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | Exetel |
|---|---|---|
| About |
 |
 Partner |
| Go to SpinTel | Go to Exetel | |
| Overall Rating |
3.8
SpinTel has a overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
4
Exetel has an overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
| Value for Money |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | SpinTel uses call centres based in Australia and Philippines. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | SpinTel offers a range of broadband and internet related services including internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $69.95 per month. SpinTel - Fixed Wireless 25: 25Mbps, unlimited data for $69.95 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data | ||
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of Exetel. |
| Go to SpinTel | Go to Exetel |
SpinTel and Exetel NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.95/mth
$44 for first 6 months |
Go to site |
|
|
Fixed Wireless 25
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$69.95/mth
$56 for first 6 months |
Go to site |
SpinTel and Exetel NBN50 plans (50Mbps download speed)
SpinTel and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Wireless Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$84.95/mth
$74 for first 6 months |
Go to site |
|
|
Wireless Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$89.95/mth
$79 for first 6 months |
Go to site |
|
|
Home Plus
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$89.95/mth
$76 for first 6 months |
Go to site |
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89.95/mth
$79 for first 6 months |
Go to site |
|
|
Wireless Super
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$94.95/mth
$84 for first 6 months |
Go to site |
|
|
Home Turbofast
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$94.95/mth
$84 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$104.95/mth
$94 for first 6 months |
Go to site |
Summary of SpinTel and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel and Exetel have pretty similiar ratings overall.
- Recommended: SpinTel and Exetel are recommended about the same.
- Reliability: SpinTel and Exetel have pretty similar ratings for reliability.
- Customer Service: Exetel rates higher for customer service than SpinTel does.
- Value for Money: Exetel rates higher for value for money than SpinTel does.
- Technical Support: SpinTel and Exetel have pretty similar ratings in terms of technical support.
How to decide between SpinTel and Exetel? - next steps
- Read reviews of SpinTel and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs Exetel
Is SpinTel better than Exetel?
On Oz Broadband Reviews SpinTel rates 3.8 out of 5 from 5 reviews and Exetel rates 4 from 9 reviews. On individual metrics, Exetel wins on customer service (4.3 vs 3.6). Read the full reviews above to form your own view.
Which has better customer service, SpinTel or Exetel?
Exetel scores 4.3 out of 5 on customer service vs SpinTel's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, SpinTel's call centre is based in Australia and the Philippines and Exetel's is based in Australia and Sri Lanka.
What plans do SpinTel and Exetel offer?
SpinTel offers 9 NBN plans and 2 wireless plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and Exetel's call centres?
SpinTel's customer support is based in Australia and the Philippines. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to Exetel (or Exetel to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
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