SpinTel vs Mate - Which is the best broadband internet provider?
SpinTel and Mate are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and Mate internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | Mate |
|---|---|---|
| About |
Since its beginnings in 1996, SpinTel has grown to become one of Australia's leading service providers. |
Mate broadband is a 100% Australian owned broadband company with an Australian call centre. |
| Overall Rating |
3.4
SpinTel has a overall rating of 3.4 out of 5 based on 6 reviews over the last 24 months. SpinTel is an ok broadband internet provider according to reviews submitted to this site. |
3.8
Mate has an overall rating of 3.8 out of 5 based on 14 reviews over the last 24 months. Mate is a good broadband internet provider according to reviews submitted to this site. |
| Recommended | 67% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. | 71% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. |
| Reliability |
3.5 SpinTel's reliability is rated as good by users who have submitted reviews to this site. SpinTel has an overall rating of 3.5 out of 5 for reliability. |
3.6 Mate's reliability is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.6 out of 5 for reliability. |
| Customer Service |
3.3 SpinTel's customer service is rated as ok by users who have submitted reviews to this site. SpinTel has an overall rating of 3.3 out of 5 for customer service. |
3.8 Mate's customer service is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money |
3.5 SpinTel is rated as good for value for money by users who have submitted reviews to this site. SpinTel has an overall rating of 3.5 out of 5 for value for money. |
3.9 Mate is rated as good for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
3.3 SpinTel's technical support is rated as ok by users who have submitted reviews to this site. SpinTel has an overall rating of 3.3 out of 5 for technical support. |
3.9 Mate's technical support is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. | Yes, Mate does have Australian based technical support. |
| Call Centre Location | SpinTel uses call centres based in Australia and Phillipines. | Mate uses call centres based in Australia. |
| Services Offered | SpinTel offers a range of broadband and internet related services including internet plans. | Mate offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Standard 25 Unlim: 25Mbps, unlimited data for $59.95 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
SpinTel - Plus 50: 50Mbps, unlimited data for $64.95 per month. |
Mate - Best Mates: 42Mbps, unlimited data for $69 per month. |
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 20Mbps, unlimited data for $54.95 per month. |
|
| Contact Details | SpinTel's phone number is: 13 22 10 and website is: spintel.net.au | Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of Mate. |
SpinTel and Mate NBN25 plans (25Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Great Mates (NBN) (Month by month) |
$59 | $59 | 19 Mb/s | Unlim | |
|
|
Standard 25 Unlim (NBN) (Month by month) |
$59.95
$49 for first 6 months |
$57.21 | 25 Mb/s | Unlim |
SpinTel and Mate NBN50 plans (50Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Business NBN50 (NBN) (Month by month) |
$59.95 | $59.95 | 45 Mb/s | Unlim | |
|
|
Plus 50 (NBN) (Month by month) |
$64.95
$54 for first 6 months |
$62.21 | 50 Mb/s | Unlim | |
|
|
Best Mates (NBN) (Month by month) |
$69 | $69 | 42 Mb/s | Unlim |
SpinTel and Mate Ultrafast plans (>100Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Business NBN100 (NBN) (Month by month) |
$69.95 | $69.95 | 90 Mb/s | Unlim | |
|
|
Premium 100 (NBN) (Month by month) |
$84.95
$69 for first 6 months |
$80.96 | 100 Mb/s | Unlim | |
|
|
Elite Mates (NBN) (Month by month) |
$99 | $99 | 208 Mb/s | Unlim |
Summary of SpinTel and Mate comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Mate rates higher overall than SpinTel does.
- Recommended: SpinTel and Mate are recommended about the same.
- Reliability: SpinTel and Mate have pretty similar ratings for reliability.
- Customer Service: Mate rates higher for customer service than SpinTel does.
- Value for Money: Mate rates higher for value for money than SpinTel does.
- Technical Support: Mate rates higher for technical support than SpinTel does.
How to decide between SpinTel and Mate? - next steps
- Read reviews of SpinTel and Mate to see what people think of these companies
- Read our detailed information on SpinTel and Mate to answer all your questions and help you make an informed decision.
- Visit the website of each company and do some of your own research - SpinTel and Mate
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
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