Starlink vs Optus: Which is the best NBN provider?
Updated 25 October 2026. Plan prices on this page pull live from our database. Ratings are from 25 first-person reviewer ratings (Starlink 9, Optus 16).
Starlink and Optus offer distinct approaches to internet, with Starlink excelling in rural and remote areas where other options struggle, often praised for its reliable and fast service. On the other hand, Optus is a major NBN provider, generally well regarded for its connection reliability and straightforward setup. Starlink is the cheaper of the two on entry level NBN plans, though Optus offers competitive promotional pricing. For those in regional Australia seeking consistent performance, Starlink is a strong contender, while Optus remains a popular choice for many urban and suburban households.
Starlink and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Starlink and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Starlink | Optus |
|---|---|---|
| About |
 |
 |
| Go to Starlink | Go to Optus | |
| Overall Rating |
4.3
Starlink has a overall rating of 4.3 out of 5 based on 9 reviews. Starlink is a very good broadband internet provider according to our users. |
4
Optus has an overall rating of 4 out of 5 based on 16 reviews. Optus is a very good broadband internet provider according to our users. |
| Recommended | 100% of people who have written reviews on this site would recommend Starlink to their friends as a broadband internet provider. | 69% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability |
4.6 Starlink's reliability is rated as excellent by our users. Starlink has an overall rating of 4.6 out of 5 for reliability. |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service |
4.2 Starlink's customer service is rated as very good by our users. Starlink has an overall rating of 4.2 out of 5 for customer service. |
4.2 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.2 out of 5 for customer service. |
| Value for Money |
4.1 Starlink is rated as very good for value for money by our users. Starlink has an overall rating of 4.1 out of 5 for value for money. |
3.7 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support |
4.2 Starlink's technical support is rated as very good by our users. Starlink has an overall rating of 4.2 out of 5 for technical support. |
4.1 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | No, Starlink uses a mix of Australian based and overseas call centres for technical support. | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Starlink uses call centres based in . | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | Starlink offers a range of broadband and internet related services including internet plans. | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
|
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 15Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Starlink's phone number is: and website is: starlink.com |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of Starlink. | Read reviews of Optus. |
| Go to Starlink | Go to Optus |
Starlink and Optus NBN25 plans (25Mbps download speed)
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Starlink and Optus NBN50 plans (50Mbps download speed)
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
Starlink and Optus Ultrafast plans (>100Mbps download speed)
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
Promo Plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$109/mth
$69 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
Summary of Starlink and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Starlink rates higher overall than Optus does.
- Recommended: Starlink is more highly recommended than Optus.
- Reliability: Starlink rates higher for reliability than Optus does.
- Customer Service: Starlink and Optus have pretty similar ratings for customer service.
- Value for Money: Starlink rates higher for value for money than Optus does.
- Technical Support: Starlink and Optus have pretty similar ratings in terms of technical support.
How to decide between Starlink and Optus? - next steps
- Read reviews of Starlink and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - Starlink and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Starlink vs Optus
Is Starlink better than Optus?
On Oz Broadband Reviews Starlink rates 4.3 out of 5 from 9 reviews and Optus rates 4 from 16 reviews. On recommend-to-a-friend, 100% of Starlink reviewers said they'd recommend the provider, vs 69% for Optus. On individual metrics, Starlink wins on reliability (4.6 vs 4.1) and value for money (4.1 vs 3.7). Read the full reviews above to form your own view.
Which has better customer service, Starlink or Optus?
Starlink and Optus score similarly on customer service, 4.2 vs 4.2 out of 5. Neither stands out from the other on this metric.
What plans do Starlink and Optus offer?
Starlink offers 3 satellite plans. Optus offers 5 wireless plans and 5 NBN plans. See the full plan tables above for prices, speeds and data limits.
How do I switch from Starlink to Optus (or Optus to Starlink)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Starlink
After using 4G for a while and dealing with it's terrible reliability and ping, I had the chance to sign up for Starlink with an offer for $20 off…
I'd be happy to return to Aussie Broadband once FTTP is available.
About Optus
Ping spikes especially in evenings, connection issues occasionally including outages and nation-wide outage
Have had many others but Optus has never given us any issues anywhere. As far as connectivity there are no issues and we use streaming heavily (kids plus…
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