Telstra vs Belong: Which is the best NBN provider?
Updated 23 August 2026. Plan prices on this page pull live from our database. Ratings are from 26 first-person reviewer ratings (Telstra 17, Belong 9).
Telstra and Belong are both NBN providers, but Telstra owns Belong, positioning it as a budget-friendly alternative to its premium parent company. On the other hand, Belong's reviews are more mixed.
Telstra and Belong are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Belong internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Belong |
|---|---|---|
| About |
 |
 |
| Go to Telstra | Go to Belong | |
| Overall Rating |
4
Telstra has a overall rating of 4 out of 5 based on 17 reviews. Telstra is a very good broadband internet provider according to our users. |
3.1
Belong has an overall rating of 3.1 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
| Recommended | 94% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 56% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. |
| Reliability |
4.4 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.4 out of 5 for reliability. |
3.3 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for reliability. |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
3.2 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.2 out of 5 for customer service. |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
2.9 Belong is rated as ok for value for money by our users. Belong has an overall rating of 2.9 out of 5 for value for money. |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
2.9 Belong's technical support is rated as ok by our users. Belong has an overall rating of 2.9 out of 5 for technical support. |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | Yes, Belong does have Australian based technical support. |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | Belong uses call centres based in Australia. |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | Belong offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $89 per month. |
Belong - Starter: 25Mbps, unlimited data for $75 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Belong - Standard Plus: 50Mbps, unlimited data for $91 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 22Mbps, unlimited data for $70 per month. |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Belong. |
| Go to Telstra | Go to Belong |
Telstra and Belong NBN25 plans (25Mbps download speed)
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$89/mth | Go to site |
Telstra and Belong NBN50 plans (50Mbps download speed)
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$91/mth | Go to site |
Telstra and Belong Ultrafast plans (>100Mbps download speed)
|
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Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$47 for first 2 months |
Go to site |
|
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Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$47 for first 2 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth | Go to site |
|
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Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$55 for first 2 months |
Go to site |
|
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Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$104 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
875 Mb/s
Unlimited data
|
$129/mth
$104 for first 6 months |
Go to site |
Summary of Telstra and Belong comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Telstra rates higher overall than Belong does.
- Recommended: Telstra is more highly recommended than Belong.
- Reliability: Telstra rates higher for reliability than Belong does.
- Customer Service: Telstra rates higher for customer service than Belong does.
- Value for Money: Telstra rates higher for value for money than Belong does.
- Technical Support: Telstra rates higher for technical support than Belong does.
How to decide between Telstra and Belong? - next steps
- Read reviews of Telstra and Belong to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Belong
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Belong
Is Telstra better than Belong?
On Oz Broadband Reviews Telstra rates 4 out of 5 from 17 reviews and Belong rates 3.1 from 9 reviews. On recommend-to-a-friend, 94% of Telstra reviewers said they'd recommend the provider, vs 56% for Belong. On individual metrics, Telstra wins on reliability (4.4 vs 3.3) and customer service (4.1 vs 3.2) and value for money (3.4 vs 2.9) and tech support (3.9 vs 2.9). Read the full reviews above to form your own view.
Which is cheaper for NBN25, Telstra or Belong?
Telstra's cheapest NBN25 plan is the Basic at $89/month ongoing. Belong's cheapest NBN25 plan is the Starter at $75/month ongoing. Belong is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or Belong?
Telstra scores 4.1 out of 5 on customer service vs Belong's 3.2, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Belong's is based in Australia.
What plans do Telstra and Belong offer?
Telstra offers 4 NBN plans and 3 wireless plans. Belong offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Belong's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Belong's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Belong (or Belong to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
Everything is much the same.
Some issues with the connection dropping out but still overall the best priced connection!
About Belong
Setup process was easy. Technician was punctual and helpful. I've only had 1 noteworthy outage in 12 months. Their support was a bit vague - not sure if…
Belong has been reliable with consistent speeds and good value for money. The service has improved over time, and it’s been a hassle-free experience for…
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