Telstra vs Belong - Which is the best broadband internet provider?
Telstra and Belong are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Belong internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Belong |
|---|---|---|
| About |
Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services. |
Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. |
| Overall Rating |
3.7
Telstra has a overall rating of 3.7 out of 5 based on 45 reviews over the last 24 months. Telstra is a good broadband internet provider according to reviews submitted to this site. |
3.6
Belong has an overall rating of 3.6 out of 5 based on 21 reviews over the last 24 months. Belong is a good broadband internet provider according to reviews submitted to this site. |
| Recommended | 71% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 62% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. |
| Reliability |
4.1 Telstra's reliability is rated as very good by users who have submitted reviews to this site. Telstra has an overall rating of 4.1 out of 5 for reliability. |
4 Belong's reliability is rated as very good by users who have submitted reviews to this site. Belong has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
3.7 Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for customer service. |
3.2 Belong's customer service is rated as ok by users who have submitted reviews to this site. Belong has an overall rating of 3.2 out of 5 for customer service. |
| Value for Money |
3.2 Telstra is rated as ok for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.2 out of 5 for value for money. |
3.8 Belong is rated as good for value for money by users who have submitted reviews to this site. Belong has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support |
3.7 Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for technical support. |
3.3 Belong's technical support is rated as ok by users who have submitted reviews to this site. Belong has an overall rating of 3.3 out of 5 for technical support. |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | No, Belong uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Telstra uses call centres based in . | Belong uses call centres based in . |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | Belong offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $80 per month. |
Belong - Starter: 25Mbps, unlimited data for $60 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
Belong - Standard Plus: 48Mbps, unlimited data for $70 per month. |
| Cost of wireless broadband plan |
Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month. |
|
| Contact Details | Telstra's phone number is: 1800 220 030 and website is: telstra.com.au | Belong's phone number is: and website is: belong.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Belong. |
Telstra and Belong NBN25 plans (25Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Starter (NBN) (Month by month) |
$60 | $60 | 25 Mb/s | Unlim | |
|
|
Basic (NBN) (Month by month) |
$80 | $80 | 25 Mb/s | Unlim |
Telstra and Belong NBN50 plans (50Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Standard Plus (NBN) (Month by month) |
$70 | $70 | 48 Mb/s | Unlim | |
|
|
Essential (NBN) (Month by month) |
$95
$85 for first 6 months |
$92.5 | 50 Mb/s | Unlim | |
|
|
NBN 50 Business (NBN) (Month by month) |
$100
$90 for first 6 months |
$97.5 | 50 Mb/s | Unlim |
Telstra and Belong Ultrafast plans (>100Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Premium (NBN) (Month by month) |
$90
$75 for first 6 months |
$86.25 | 95 Mb/s | Unlim | |
|
|
Premium (NBN) (Month by month) |
$110
$90 for first 6 months |
$105 | 100 Mb/s | Unlim | |
|
|
Ultimate (NBN) (Month by month) |
$140
$110 for first 6 months |
$132.5 | 250 Mb/s | Unlim |
Summary of Telstra and Belong comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Telstra and Belong have pretty similiar ratings overall.
- Recommended: Telstra is more highly recommended than Belong.
- Reliability: Telstra and Belong have pretty similar ratings for reliability.
- Customer Service: Telstra rates higher for customer service than Belong does.
- Value for Money: Telstra rates higher for value for money than Belong does.
- Technical Support: Telstra rates higher for technical support than Belong does.
How to decide between Telstra and Belong? - next steps
- Read reviews of Telstra and Belong to see what people think of these companies
- Read our detailed information on Telstra and Belong to answer all your questions and help you make an informed decision.
- Visit the website of each company and do some of your own research - Telstra and Belong
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Favourites List
- Click the to add companies to this list
Quick Links
Most Recommended
Win a $100 Gift Card
Simply add a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
Click here to add a review now! It only takes a few minutes! More details here.
