Is Telstra better than Goodtel?

Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Goodtel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

Which is cheaper for NBN50, Telstra or Goodtel?

Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Goodtel's cheapest NBN50 plan is the nbn 50/20 at $85/month intro for 1 month, then $92.90/month. Goodtel is cheaper on the ongoing price after any intro period ends.

What plans do Telstra and Goodtel offer?

Telstra offers 5 NBN plans and 3 wireless plans. Goodtel offers 16 NBN plans and 5 wireless plans. See the full plan tables above for prices, speeds and data limits.

Where are Telstra and Goodtel's call centres?

Telstra's customer support is based in Australia, the Philippines and India. Goodtel's customer support is based in Sydney. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Telstra to Goodtel (or Goodtel to Telstra)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Telstra vs Goodtel - Which is the best NBN internet provider?

Telstra is generally seen as the premium option, often praised by reviewers for its reliable connection and good customer service, particularly in rural areas, though its higher cost is a common complaint. Goodtel, on the other hand, offers more budget friendly NBN plans and is an ethical telco that gives 50% of its profits to charity. Choosing between Telstra and Goodtel often comes down to whether you prioritise top tier reliability and support, or a more affordable plan with a social conscience.

Telstra and Goodtel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Goodtel internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	Goodtel
About
	Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired.	Goodtel is a Sydney based B Corp telco that donates 50% of profits to a charity its customers choose. The catalogue covers nbn 25 through to nbn 2000 (where available), all unlimited, no lock in contracts, and the company resells Telstra wholesale for backhaul. Customer support is Australian based. Goodtel is small but has a loyal niche of buyers who want the for-purpose angle alongside a working nbn plan.
	Go to Telstra	Go to Goodtel
Overall Rating	4 Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users.	[Not enough reviews]
Recommended	92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability.	[Not enough reviews]
Customer Service	4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service.	[Not enough reviews]
Value for Money	3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money.	[Not enough reviews]
Technical Support	4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Telstra uses call centres based in Australia, Philippines and India.	[Not enough reviews]
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $85 per month.	Goodtel - nbn 25/10: 25Mbps, unlimited data for $78.9 per month.
Cost of 50Mbps NBN Plan with unlimited data	Telstra - Essential: 50Mbps, unlimited data for $95 per month.	Goodtel - nbn 50/20: 50Mbps, unlimited data for $92.9 per month.
Cost of wireless broadband plan	Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month.	Goodtel - Mobile Broadband 15GB (): 0Mbps, unlimited data for $25 per month.
Contact Details	Telstra's phone number is: 13 22 00 and website is: telstra.com.au	Goodtel's phone number is: 1300 GOODTEL and website is: www.goodtel.com.au
Read Reviews	Read reviews of Telstra.	Read reviews of Goodtel.
	Go to Telstra	Go to Goodtel

Telstra and Goodtel NBN25 plans (25Mbps download speed)

nbn 25/10 NBN - Fixed Line 25 Mb/s Unlimited data	$71.73/mth	Go to site
nbn 25/10 NBN - Fixed Line 25 Mb/s Unlimited data	$78.9/mth $85 for first 1 months	Go to site
Basic NBN - Fixed Line 25 Mb/s Unlimited data	$85/mth	Go to site

Telstra and Goodtel NBN50 plans (50Mbps download speed)

nbn 50/20 NBN - Fixed Line 50 Mb/s Unlimited data	$84.45/mth	Go to site
nbn 50/20 NBN - Fixed Line 50 Mb/s Unlimited data	$92.9/mth $85 for first 1 months	Go to site
Essential NBN - Fixed Line 50 Mb/s Unlimited data	$95/mth	Go to site

Telstra and Goodtel Ultrafast plans (>100Mbps download speed)

nbn 500/50 NBN - Fixed Line 500 Mb/s Unlimited data	$90.82/mth	Go to site
nbn 100/20 NBN - Fixed Line 100 Mb/s Unlimited data	$90.82/mth	Go to site
Premium NBN - Fixed Line 500 Mb/s Unlimited data	$99/mth $89 for first 6 months	Go to site
nbn 100/20 NBN - Fixed Line 100 Mb/s Unlimited data	$99.9/mth $85 for first 1 months	Go to site
nbn 500/50 NBN - Fixed Line 500 Mb/s Unlimited data	$99.9/mth $85 for first 1 months	Go to site
nbn 1000/100 NBN - Fixed Line 1000 Mb/s Unlimited data	$117.27/mth	Go to site
Ultimate NBN - Fixed Line 750 Mb/s Unlimited data	$119/mth $89 for first 6 months	Go to site
nbn 500/200 NBN - Fixed Line 500 Mb/s Unlimited data	$127.27/mth	Go to site
nbn 1000/100 NBN - Fixed Line 1000 Mb/s Unlimited data	$129/mth	Go to site
Ultrafast NBN - Fixed Line 815 Mb/s Unlimited data	$129/mth $99 for first 6 months	Go to site
nbn 500/200 NBN - Fixed Line 500 Mb/s Unlimited data	$140/mth	Go to site
nbn 1000/400 NBN - Fixed Line 1000 Mb/s Unlimited data	$145.45/mth	Go to site
nbn 2000/100 NBN - Fixed Line 2000 Mb/s Unlimited data	$172.73/mth	Go to site
nbn 2000/100 NBN - Fixed Line 2000 Mb/s Unlimited data	$190/mth	Go to site
nbn 2000/500 NBN - Fixed Line 2000 Mb/s Unlimited data	$227.27/mth	Go to site

Summary of Telstra and Goodtel comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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