Is Telstra better than iPrimus?

Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. iPrimus has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

Which has better customer service, Telstra or iPrimus?

Telstra and iPrimus score similarly on customer service, 4.1 vs 4.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and iPrimus's is based in Australia and the Philippines.

What plans do Telstra and iPrimus offer?

Telstra offers 4 NBN plans and 3 wireless plans. iPrimus offers 5 NBN plans. See the full plan tables above for prices, speeds and data limits.

Where are Telstra and iPrimus's call centres?

Telstra's customer support is based in Australia, the Philippines and India. iPrimus's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Telstra to iPrimus (or iPrimus to Telstra)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Telstra vs iPrimus - Which is the best NBN internet provider?

Telstra is Australia's biggest telco, known for its reliable network and generally good customer service, particularly for those in regional areas, but it often comes with a higher price tag. iPrimus, on the other hand, is a smaller player owned by Vocus Group, offering competitive plans that might suit those looking for a more budget-conscious option without the premium associated with Telstra's brand. Ultimately, Telstra often appeals to those prioritising stability and support, while iPrimus could be a good fit for users seeking a straightforward, value-driven NBN connection.

Telstra and iPrimus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and iPrimus internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	iPrimus
About
	Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired.	iPrimus is a value nbn and mobile brand owned by Vocus, the group behind Dodo. It targets households after straightforward, mid-priced broadband.
	Go to Telstra	Go to iPrimus
Overall Rating	4 Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users.	[Not enough reviews]
Recommended	92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability.	[Not enough reviews]
Customer Service	4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service.	[Not enough reviews]
Value for Money	3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money.	[Not enough reviews]
Technical Support	4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Telstra uses call centres based in Australia, Philippines and India.	[Not enough reviews]
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $89 per month.
Cost of 50Mbps NBN Plan with unlimited data		iPrimus - Standard Plus: 50Mbps, unlimited data for $90 per month.
Cost of wireless broadband plan	Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month.
Contact Details	Telstra's phone number is: 13 22 00 and website is: telstra.com.au	iPrimus's phone number is: 13 17 89 and website is: iprimus.com.au
Read Reviews	Read reviews of Telstra.	Read reviews of iPrimus.
	Go to Telstra	Go to iPrimus

Telstra and iPrimus NBN25 plans (25Mbps download speed)

	Basic NBN - Fixed Line 25 Mb/s Unlimited data	$89/mth	Go to site

Telstra and iPrimus NBN50 plans (50Mbps download speed)

	Standard Plus NBN - Fixed Line 50 Mb/s Unlimited data	$90/mth	Go to site

Telstra and iPrimus Ultrafast plans (>100Mbps download speed)

Premium NBN - Fixed Line 500 Mb/s Unlimited data	$99/mth $89 for first 6 months	Go to site
Premium plus NBN - Fixed Line 500 Mb/s Unlimited data	$100/mth	Go to site
Premium NBN - Fixed Line 100 Mb/s Unlimited data	$100/mth $84 for first 6 months	Go to site
Home Superfast NBN - Fixed Line 700 Mb/s Unlimited data	$107/mth $94 for first 1 months	Go to site
Ultimate NBN - Fixed Line 750 Mb/s Unlimited data	$119/mth $104 for first 6 months	Go to site
Home Ultrafast NBN - Fixed Line 840 Mb/s Unlimited data	$122/mth $109 for first 1 months	Go to site
Ultrafast NBN - Fixed Line 815 Mb/s Unlimited data	$129/mth $104 for first 6 months	Go to site

Summary of Telstra and iPrimus comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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