Telstra vs Kogan Internet: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 19 first-person reviewer ratings (Telstra 16, Kogan Internet 3).
Kogan Internet is all about budget, aiming for customers who want a no-frills connection at a lower price point. Telstra, on the other hand, is the established player, often praised by reviewers for its reliable connection and dedicated support, particularly with the return of Australian-based call centres. While Telstra customers frequently highlight its consistency, the premium price is a common sticking point, whereas Kogan Internet typically suits those prioritising cost over extensive customer service or extra features.
Telstra and Kogan Internet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Kogan Internet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Kogan Internet |
|---|---|---|
| About |
 |
 |
| Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | Kogan Internet is the broadband arm of online retailer Kogan.com, reselling nbn plans with Kogan's trademark value pricing. It suits bargain-hunters already in the Kogan ecosystem. | |
| Go to Telstra | Go to Kogan Internet | |
| Overall Rating |
3.9
Telstra has a overall rating of 3.9 out of 5 based on 16 reviews. Telstra is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 94% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | [Not enough reviews] |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $89 per month. |
Kogan Internet - Bronze: 25Mbps, unlimited data for $70.90 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Kogan Internet - Silver: 50Mbps, unlimited data for $80.90 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 22Mbps, unlimited data for $70 per month. |
Kogan Internet - 90 Day Plan (4G): 16Mbps, unlimited data for $49.90 per month. |
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Kogan Internet's phone number is: 1300 010 400 and website is: koganinternet.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Kogan Internet. |
| Go to Telstra | Go to Kogan Internet |
Telstra and Kogan Internet NBN25 plans (25Mbps download speed)
|
Bronze
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$70.90/mth
$58.90 for first 12 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$89/mth | Go to site |
Telstra and Kogan Internet NBN50 plans (50Mbps download speed)
|
|
Silver
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80.90/mth
$69.90 for first 12 months |
Go to site |
Telstra and Kogan Internet Ultrafast plans (>100Mbps download speed)
|
|
Gold Plus
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85.90/mth
$69.90 for first 12 months |
Go to site |
|
|
Gold
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$85.90/mth
$69.90 for first 12 months |
Go to site |
|
|
Platinum
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94.90/mth
$84.90 for first 12 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth | Go to site |
|
|
Diamond
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$108.90/mth
$94.90 for first 12 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$104 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
875 Mb/s
Unlimited data
|
$129/mth
$104 for first 6 months |
Go to site |
Summary of Telstra and Kogan Internet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Kogan Internet rates higher overall than Telstra does.
- Recommended: Kogan Internet is more highly recommended than Telstra.
- Reliability: Telstra rates higher for reliability than Kogan Internet does.
- Customer Service: Telstra and Kogan Internet have pretty similar ratings for customer service.
- Value for Money: Kogan Internet rates higher for value for money than Telstra does.
- Technical Support: Kogan Internet rates higher for technical support than Telstra does.
How to decide between Telstra and Kogan Internet? - next steps
- Read reviews of Telstra and Kogan Internet to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Kogan Internet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Kogan Internet
Is Telstra better than Kogan Internet?
Telstra has 16 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Kogan Internet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, Telstra or Kogan Internet?
Telstra's cheapest NBN25 plan is the Basic at $89/month ongoing. Kogan Internet's cheapest NBN25 plan is the Bronze at $58.90/month intro for 12 months, then $70.90/month. Kogan Internet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or Kogan Internet?
Telstra and Kogan Internet score similarly on customer service, 4.1 vs 4.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Kogan Internet's is based in Australia.
What plans do Telstra and Kogan Internet offer?
Telstra offers 4 NBN plans and 3 wireless plans. Kogan Internet offers 6 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Kogan Internet's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Kogan Internet's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Kogan Internet (or Kogan Internet to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
Some issues with the connection dropping out but still overall the best priced connection!
Value is still the only concern.
About Kogan Internet
Things are going great so far. I would like to see a long term deal.
I don't have any grief about this internet broadband, it's just perfect, the area of the internet range is incredible, it reaches my whole house
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